Switch to shipmode by boot reset (two buttons together for 10s) then select shipmode then submit by power. then watch is shut down to ship mode and you can start again by power button. IT HELP to me at all !!!!!
Same for me, bought one from Amazon and the sensors are not working, got a replacement watch sent to me and again the sensors on the replacement are not working either. Sending back, getting money back.
its due to water getting into the watch circuits. I stopped showering with the watch on and everything went back to normal after a few weeks. as per the usual, Mobvoi denied service.
Go to system / apps, show system app , go to android wear and delete data an cache ,then do a factory reset on the watch, and delete the watch from wear os and mobvoi app and log out from google fit if you have it in your phone. Restart the watch and go through all the configuration, after that connect to wifi and check if you have a firmware update, if so, install it , after that , go to the play store in the watch and update all tic apps. Please reply me ASAP when you're done and tell me if that works.
I have been using this watch for two months but never experienced such problem. Step counter works on pedometer. Even of you move your hand while in sitting position, the step count increases. You will have the same experience in other smart watches, including apple watch. I am happy with TicWatch Pro 3.
Switch to shipmode by boot reset (two buttons together for 10s) then select shipmode then submit by power. then watch is shut down to ship mode and you can start again by power button. IT HELP to me at all !!!!!
My Ticwatch pro 3 ultra sensors stopped working after 20 months. No UK repair service or spare parts. Will buy Samsung next time.
if leds are blinking , try my suggestion
Thanks, but my Ticwatch has now stopped working at all.@@Headkiller78
Mine did stop also. Sensors are not working anymore, getting the same message when trying to measure BPMs like you.
if leds are blinking , try my suggestion above
I bought this from Amazon Warehouse. Same problem and it could't calibrate the wrist off. Returned.
Same for me, bought one from Amazon and the sensors are not working, got a replacement watch sent to me and again the sensors on the replacement are not working either. Sending back, getting money back.
Hello i bought from mobvoi. i have the same error. They only want to send me another watch. How can i get the money back?
So there is no solution for this issue??? Very disappointed I will go back to Samsung
dot wash your watch ,dont let watch drown in salty water, clean your sensors
I just realized it today, after checking compass.
Hej Jonas. Jeg har en magen til. Fandt du nogensinde ud af, hvad problemet var? På forhånd tak for svar! 😃
Did you ever get an answer
Nope! 😢
mine just started doing this also, tried everything on the forums now :/
if leds are blinking , try my suggestion above
I did complete factory reset multiple time with no luck. I ended up returning my watch and then i bought a galaxy watch3 instead.
if leds are blinking , try my suggestion
LCD stopped working after 3 hours. Am returning the watch!
I have same issue? Who can help
its due to water getting into the watch circuits. I stopped showering with the watch on and everything went back to normal after a few weeks. as per the usual, Mobvoi denied service.
Go to system / apps, show system app , go to android wear and delete data an cache ,then do a factory reset on the watch, and delete the watch from wear os and mobvoi app and log out from google fit if you have it in your phone. Restart the watch and go through all the configuration, after that connect to wifi and check if you have a firmware update, if so, install it , after that , go to the play store in the watch and update all tic apps. Please reply me ASAP when you're done and tell me if that works.
Not working
After 10 days of using this watch all sensors stopped working
I have been using this watch for two months but never experienced such problem. Step counter works on pedometer. Even of you move your hand while in sitting position, the step count increases. You will have the same experience in other smart watches, including apple watch. I am happy with TicWatch Pro 3.
I have mine for three months now and all functions and all sensors work well.
I am having issues with mine too. It no longer counts steps or displaying correct heart beat
if leds are blinking , try my suggestion