Business of Healthcare
Business of Healthcare
  • Видео 19
  • Просмотров 9 640
Arkansas Children’s using Digital Ethnography for ‘Voice of the Customer’
Digital ethnography observes healthcare decision making on community message boards. These insights bring a more distinct ‘voice of the customer’ to shape marketing and service delivery. Health system marketing leader Jeff T. House and digital ethnography Dean Browell, Ph.D. join BOH host Matthew Hanis to explain how digital ethnographic research is applied and some of the surprising insights which have emerged.
Full interview at www.BOHseries.com
Interview filmed in partnership with the Society for Healthcare Strategy and Market Development (SHSMD)
Sponsored by MedChat. MedChat provides LiveChat, Bots and text tools for a modern digital front door www.medchatapp.com
Guests
Jeff T. House
Vice...
Просмотров: 172

Видео

‘Marketing mindset’ a key to transforming healthcare, digital health?30:05‘Marketing mindset’ a key to transforming healthcare, digital health?
‘Marketing mindset’ a key to transforming healthcare, digital health?
Просмотров 6455 лет назад
Why are marketing tools, techniques and approaches so important to transforming healthcare? In his BOH interview, Zeev Neuwirth, MD says, “The field, in my estimation, that really understands what people want and need is the field of marketing.” An Atrium Health clinical executive and author of recently published Reframing healthcare - roadmap for creating disruptive change, Neuwirth describes ...
Banner Health ED Triage App improving net promoter scores11:14Banner Health ED Triage App improving net promoter scores
Banner Health ED Triage App improving net promoter scores
Просмотров 1575 лет назад
Can health systems engage consumers digitally to improve quality, cost and satisfaction? According to Mark Jannone, Senior Director, Banner Health’s Banner Innovation Group, the answer is a solid, “Yes.” He is helping to pilot digital ED triage and chatbot tools. Jannone reports the tools achieve a 35% reduction in inappropriate ED cases with 92% triage accuracy, decrease the time patients are ...
#62 Why the population health movement will save U.S. healthcare, David Nash, MD, MBA24:05#62 Why the population health movement will save U.S. healthcare, David Nash, MD, MBA
#62 Why the population health movement will save U.S. healthcare, David Nash, MD, MBA
Просмотров 1,3 тыс.5 лет назад
“No outcome, no income,” says Dr. David Nash, Founding Dean Emeritus, Jefferson College of Population Health. JCPH is the nation’s first graduate school of population health. Nash explores the data, evidence and core concepts which form the philosophical foundation of the population health movement. He believes fixing the US healthcare system is not only critical to society but also to the heal...
#44 "Cigna Proving Behavioral Health Reduces Total Medical Costs” William Lopez, MD, CPE (Cigna)18:58#44 "Cigna Proving Behavioral Health Reduces Total Medical Costs” William Lopez, MD, CPE (Cigna)
#44 "Cigna Proving Behavioral Health Reduces Total Medical Costs” William Lopez, MD, CPE (Cigna)
Просмотров 1845 лет назад
Cigna behavioral health leader William Lopez, MD, CPE describes efforts to prove better access to behavioral health services reduces total medical spending in commercial populations. The team is helping physician practices integrate behavioral health services in a financially-sustainable manner. Guest: William Lopez, MD, CPE Medical Director, Behavioral Cigna Full interview in video, podcast an...
BOH #61 Snack 7: Project OBOT supports office-based opioid treatment2:16BOH #61 Snack 7: Project OBOT supports office-based opioid treatment
BOH #61 Snack 7: Project OBOT supports office-based opioid treatment
Просмотров 505 лет назад
What is Project OBOT and how does it support physicians providing opioid treatment in outpatient settings? Guest Karen L. Smith MD, FAAFP Solo Family Practice Physician, Raeford, NC former President, North Carolina Academy of Family Physicians Full interview in video, podcast and written article: www.bohseries.com/episodes/61/treating-opioid-addiction-in-rural-family-practice
#32 Becoming partners in shared risk: Suppliers & Health Systems35:14#32 Becoming partners in shared risk: Suppliers & Health Systems
#32 Becoming partners in shared risk: Suppliers & Health Systems
Просмотров 575 лет назад
As health systems take on more ‘fee-for-value’ arrangements, their strategic suppliers may share the risk. Joe Gasque, a senior leader from GE Healthcare North America, shares GE’s shared risk arrangements in their journey to be a “leading provider of outcomes” and impact on hiring and training field team members. Brad Ansley, Founder and Director of SPI Health, returns to talk about preparing ...
#36 Nurturing Future Healthcare Leaders: Penn Med & GE Healthcare35:27#36 Nurturing Future Healthcare Leaders: Penn Med & GE Healthcare
#36 Nurturing Future Healthcare Leaders: Penn Med & GE Healthcare
Просмотров 2335 лет назад
“Anyone going into healthcare leadership should know that we should be putting ourselves out of business,” shares Kevin Mahoney of Penn Medicine. Mahoney joins Joe Gasque of GE Healthcare to discuss how they look are nurturing future healthcare leaders. Guests: Kevin Mahoney Chief Administrative Officer Penn Med Joe Gasque Senior Vice President, Ultrasound GE Healthcare Full interview in video,...
#18 Cerner achieves 24% lower PMPM healthcare spending3:48#18 Cerner achieves 24% lower PMPM healthcare spending
#18 Cerner achieves 24% lower PMPM healthcare spending
Просмотров 885 лет назад
Bharat Sutariya, MD, FACEP, Cerner’s Chief Medical Officer for Population Health, uses evidence from Cerner’s own employee health plan to prove an employer can dramatically reduce healthcare costs. His approach brings together comprehensive primary care, behavioral health integration, a holistic personal health record, and other ingredients to produce true payer and consumer value. Guest: Bhara...
#46 NC Move to Medicaid Managed Care; Mandy Cohen, MD, MPH, NC Dept. of Health & Human Services)3:26#46 NC Move to Medicaid Managed Care; Mandy Cohen, MD, MPH, NC Dept. of Health & Human Services)
#46 NC Move to Medicaid Managed Care; Mandy Cohen, MD, MPH, NC Dept. of Health & Human Services)
Просмотров 3805 лет назад
Mandy Cohen, MD, MPH, North Carolina Sec. of the Department of Health and Human Services, joins BOH host Matthew Hanis for a live interview in front of 200 NC physician practice leaders. That same day, bids were due for the conversion of 1.6 million NC Medicaid beneficiaries to managed care. Previously, Cohen led resuscitation the federal ACA insurance exchange platform healthcare.gov and helpe...
#07 What is a Clinically Integrated Network? SSM Health physician executive David Theodoro, MD, MBA3:59#07 What is a Clinically Integrated Network? SSM Health physician executive David Theodoro, MD, MBA
#07 What is a Clinically Integrated Network? SSM Health physician executive David Theodoro, MD, MBA
Просмотров 6785 лет назад
Cardiothoracic surgeon and SSM Health CIN Chairman David Theodoro, MD explains the purpose and structure of a Clinically Integrated Network. Also called commercial ACOs or CINs, are entities which enter into managed care and other reimbursement contracts on behalf of independent physician practices and other providers. Physician and other providers are incented to achieve these results with per...
#20 Why Manage Cyber Risk through an Insurance Captive?34:36#20 Why Manage Cyber Risk through an Insurance Captive?
#20 Why Manage Cyber Risk through an Insurance Captive?
Просмотров 2085 лет назад
Can captive insurance improve cyber security and cyber risk management? Or is it just too risky? Guest Rebecca Cady, Esq., BSN, Vice President & Chief Risk Officer, Children’s National Health System and Bob Chaput, Founder & CEO, Clearwater explore the pros and cons illustrated with recent real-world incidents and claims. Guests: Rebecca Cady, Esq., BSN Chief Risk Officer Childrens National Hea...
#23 "ACHE: Influential catalyst in US healthcare" David A. Olson, FACHE , Froedtert Health21:26#23 "ACHE: Influential catalyst in US healthcare" David A. Olson, FACHE , Froedtert Health
#23 "ACHE: Influential catalyst in US healthcare" David A. Olson, FACHE , Froedtert Health
Просмотров 1115 лет назад
David A. Olson, FACHE was named Chairman of the American College of Healthcare Executives during its 2018 Congress in Chicago. The organization acts as an affinity group and credentialing body for its more than 40,000 members. With its members leading one third of the $3.6 trillion US healthcare industry, ACHE has a profound impact on how healthcare delivery changes in our country. Olson speaks...
#50 Artificial intelligence improving behavioral health treatment14:56#50 Artificial intelligence improving behavioral health treatment
#50 Artificial intelligence improving behavioral health treatment
Просмотров 1375 лет назад
Jim Stefansic, Ph.D., MBA of Raiven Healthcare describes how payers and providers can use artificial intelligence algorithms to optimize treatment plans, medical spending and patient outcomes. Raiven’s AI algorithms, based on a large patient database from Centerstone and AI technology from Indiana University, assists providers in making treatment decisions and then uses resulting patient outcom...
#37 "Innovating the diagnostic lab business model" Andy Olen, Siemens Healthineers32:19#37 "Innovating the diagnostic lab business model" Andy Olen, Siemens Healthineers
#37 "Innovating the diagnostic lab business model" Andy Olen, Siemens Healthineers
Просмотров 4,3 тыс.5 лет назад
#37 "Innovating the diagnostic lab business model" Andy Olen, Siemens Healthineers
#10 "the Conversation: Predicting Hospice" Corina Tracy, Compassus4:21#10 "the Conversation: Predicting Hospice" Corina Tracy, Compassus
#10 "the Conversation: Predicting Hospice" Corina Tracy, Compassus
Просмотров 2575 лет назад
#10 "the Conversation: Predicting Hospice" Corina Tracy, Compassus
#60 Community-led Opioid Interventions Guest:24:04#60 Community-led Opioid Interventions Guest:
#60 Community-led Opioid Interventions Guest:
Просмотров 1595 лет назад
#60 Community-led Opioid Interventions Guest:
#41 Can Physicians Fix Healthcare by Becoming Independent? Dale Owen, MD Tryon Medical Partners31:45#41 Can Physicians Fix Healthcare by Becoming Independent? Dale Owen, MD Tryon Medical Partners
#41 Can Physicians Fix Healthcare by Becoming Independent? Dale Owen, MD Tryon Medical Partners
Просмотров 5345 лет назад
#41 Can Physicians Fix Healthcare by Becoming Independent? Dale Owen, MD Tryon Medical Partners
#57 CHRISTUS Health insurance captive drives patient safety, $50 million annual savings2:09#57 CHRISTUS Health insurance captive drives patient safety, $50 million annual savings
#57 CHRISTUS Health insurance captive drives patient safety, $50 million annual savings
Просмотров 215 лет назад
#57 CHRISTUS Health insurance captive drives patient safety, $50 million annual savings

Комментарии

  • @Okeh_Emmanuel
    @Okeh_Emmanuel 2 года назад

    Connection, Communication, and Cooperation.

  • @drkirubelabera6235
    @drkirubelabera6235 2 года назад

    Thank you Olen for the invaluable insights

  • @audranero9094
    @audranero9094 5 лет назад

    7:01

  • @cecilegill3118
    @cecilegill3118 5 лет назад

    I love this interview, this solidifies why I work for TMP. I love the Patient focus.