Видео 46
Просмотров 19 647

How To: Create Insightful Reports with Desk365

3:22

How To: Create a Knowledge Base

2:26

Ticket Assignment with the Round-Robin System

2:37

Mastering #Desk365's Share To Feature and Share To Automation

3:51

Discover the Customization Features of Desk365!

4:24

Mastering Helpdesk SLA Management | Desk365

4:20

How to Configure Your Customer Support Portal in Desk365?

Learn how to set up and customize your Desk365 Customer Support Portal to deliver a seamless self-service experience for your customers. This step-by-step guide covers:
✅ Setting up a custom domain for your portal
✅ Modifying the portal to reflect your brand guidelines
✅ Configuring user sign-in and security options
✅ Customizing header buttons, ticket list columns, and ticket properties
✅ Managing knowledge base article feedback
Watch now to make your support portal stand out and enhance customer satisfaction.
🔗 Learn more: help.desk365.io/en/articles/how-to-configure-customer-support-portal/
Don't forget to follow Desk365 on social media for more insightful tips and updates:
👉 Twitter: / desk365...

Видео

How To: Create Insightful Reports with Desk365

3:22

How To: Create Insightful Reports with Desk365

Просмотров 71Месяц назад

Get a closer look at Desk365's powerful Reporting and Analytics features designed to elevate your customer support game! In this video, we’ll walk you through the essential tools and insights that Desk365 offers to help you track performance, monitor team productivity, and make data-driven decisions. From productivity reports and SLA tracking to custom dashboards, Desk365 empowers you to stream...

2:26

How To: Create a Knowledge Base

Просмотров 1042 месяца назад

Unlock the full potential of your support team with Desk365's Knowledge Base feature! In this video, we’ll show you how to easily create, organize, and manage a self-service Knowledge Base to help your customers find solutions on their own. Learn how to build a rich library of articles, FAQs, and guides to reduce ticket volume and improve customer satisfaction. Desk365 provides multiple options...

Ticket Assignment with the Round-Robin System

2:37

Ticket Assignment with the Round-Robin System

Просмотров 1453 месяца назад

In this video, we explore the Round-Robin ticket assignment feature in Desk365. Learn how to automate ticket distribution, ensuring a balanced workload among support agents. We'll guide you through setting up Round-Robin assignments, configuring agent statuses, and managing agent availability. Watch now to see how Desk365 can enhance your helpdesk efficiency! For detailed step-by-step instructi...

Mastering #Desk365's Share To Feature and Share To Automation

3:51

Mastering #Desk365's Share To Feature and Share To Automation

Просмотров 1464 месяца назад

In this video, we'll dive into the powerful "Share To" feature and the seamless "Share To" automation rule designed to streamline your workflow Enhance collaboration within your #team by allowing specific tickets to be shared with selected contacts. Incorporate the “Share To” feature into your workflow, improve transparency, facilitate better information sharing, and ultimately deliver superior...

Discover the Customization Features of Desk365!

4:24

Discover the Customization Features of Desk365!

Просмотров 1565 месяцев назад

Let's dive deep into the #customization features of #Desk365, the premier #helpdesk #ticketingsoftware designed to align perfectly with your business needs. In this video, we'll cover: ☑️Help Desk Customization - Learn how to tailor your support portal, agent roles, ticket fields, forms, workflows, and more to create a helpdesk that operates exactly how you want it to. ☑️ Custom Teams Support B...

Mastering Helpdesk SLA Management | Desk365

4:20

Mastering Helpdesk SLA Management | Desk365

Просмотров 1586 месяцев назад

Understanding and managing Helpdesk SLA Management is crucial for maintaining customer satisfaction and operational efficiency. In this video, we'll delve into the essentials of Service Level Agreements (SLAs) and how effective SLA management can elevate your customer support experience. Learn how Desk365 helps you define, track, and meet SLAs to ensure timely and efficient issue resolution. St...

Automation in Ticketing System | Desk365

3:35

Automation in Ticketing System | Desk365

Просмотров 1886 месяцев назад

Welcome to our in-depth guide on automation in ticketing systems! In this video, we explore how Desk365 leverages automation to transform customer support and streamline ticket management. Discover the power of automated workflows, ticket routing, and real-time updates, all designed to enhance efficiency and customer satisfaction. Whether you're new to ticketing systems or looking to upgrade yo...

Discover Desk365's Agent Bot and Support Bot for Microsoft Teams

3:54

Discover Desk365's Agent Bot and Support Bot for Microsoft Teams

Просмотров 1,9 тыс.7 месяцев назад

At Desk365, we value delivering exceptional customer experiences above all. That's why our Agent Bot and Support Bot seamlessly collaborate with your support team. These bots seamlessly merge with your support agents, boosting efficiency, cutting down response times, and ultimately, going beyond customer expectations. Join us as we delve into the capabilities of Desk365's Agent Bot and Support ...

2:13

How To: Add Watcher to a Ticket

Просмотров 2807 месяцев назад

Discover how our Watcher feature can improve your ticket resolution process. Watchers are integral team members who stay informed and engaged in ticket resolution, ensuring transparency and collaboration within your organization. With Desk365's Watcher feature, you can streamline communication, enhance collaboration, and keep everyone accountable throughout the ticket lifecycle. Learn how to ad...

Getting Started with Desk365: Your Modern Helpdesk Ticketing System

9:01

Getting Started with Desk365: Your Modern Helpdesk Ticketing System

Просмотров 3,1 тыс.7 месяцев назад

Desk365 is your modern helpdesk ticketing system tailored for the Microsoft 365 Workplace. In this video, we'll delve into the powerful features and seamless integration capabilities of Desk365. From automation rules to SLAs and Knowledge Base, Desk365 streamlines support operations effortlessly. Watch as we explore how to create custom ticket forms, check ticket statuses, and utilize features ...

Boost Your Ticket Response Time with Desk365's Draft with AI Feature

1:44

Boost Your Ticket Response Time with Desk365's Draft with AI Feature

Просмотров 938 месяцев назад

Discover how Desk365 empowers agents to deliver exceptional customer support with its Draft with AI feature! In this video, explore how agents can effortlessly craft, refine, and translate messages to streamline their workflow and enhance customer satisfaction. Learn how to enable Draft with AI, correct grammar effortlessly, and translate messages into multiple languages, all within Desk365's i...

How To: Setup the Tasks to Do Automation

2:28

How To: Setup the Tasks to Do Automation

Просмотров 1579 месяцев назад

Streamline your task management process and boost productivity with Desk365's Tasks to Do automation. With this powerful tool, you can automate the creation and assignment of tasks based on predefined triggers, ensuring that assigned tasks are completed within a specified timeframe. In this video, we'll guide you through the seamless setup and utilization of Desk365's Tasks to Do automation fea...

How To: Add Time Entries to Tickets using Automation

2:58

How To: Add Time Entries to Tickets using Automation

Просмотров 1339 месяцев назад

Desk365's Time Entries automation feature changes the way you manage tickets and streamlines your helpdesk operations. With this powerful tool, agents can effortlessly track and manage the time spent on each ticket, ensuring optimal efficiency and transparency in issue resolution. In this video, we'll walk you through the simple steps to set up and utilize Desk365's Time Entries automation feat...

How To: Add Custom Ticket Types in Desk365

1:55

How To: Add Custom Ticket Types in Desk365

Просмотров 18110 месяцев назад

Custom Ticket Types allows businesses to create additional types and unique workflows within Desk365. They allow businesses to define the data they want to capture and how they want to use it to streamline their customer support processes. Here's a short video on how to add custom ticket types in Desk365. Follow us on social media for more tips like these. Twitter: Desk365Official/ ...