- Видео 202
- Просмотров 25 914
Douglas Jackson Recruitment
Великобритания
Добавлен 31 май 2011
Exceptional Leadership Matters…
Douglas Jackson help CEOs, COOs, CPOs, Chief Customer Officers and business leaders to hire more impactful diverse leaders who stay for longer and are more successful through professional, quality led recruitment and executive search services and tailored solutions.
Industry practices include: Utilities, Financial Services, Insurance, Fintech, SAAS, Housing Associations, Retail, Travel
With invite only peer to peer confidential cohorts and networking.
The Impact Room podcast.
Annual Customer Director Report
Monthly Customer Movers Report
We help you hire transformational leaders across Operations, Customer, Transformation, Resourcing, Planning, Insight and Analytics.
Tel: 0345 620 9720
mail@douglas-jackson.com
www.douglas-jackson.com
Douglas Jackson help CEOs, COOs, CPOs, Chief Customer Officers and business leaders to hire more impactful diverse leaders who stay for longer and are more successful through professional, quality led recruitment and executive search services and tailored solutions.
Industry practices include: Utilities, Financial Services, Insurance, Fintech, SAAS, Housing Associations, Retail, Travel
With invite only peer to peer confidential cohorts and networking.
The Impact Room podcast.
Annual Customer Director Report
Monthly Customer Movers Report
We help you hire transformational leaders across Operations, Customer, Transformation, Resourcing, Planning, Insight and Analytics.
Tel: 0345 620 9720
mail@douglas-jackson.com
www.douglas-jackson.com
Morris Pentel, Employee, Patient and Customer Experience Design & Engineering, AI Sentient Machines
Welcome to the latest episode of The Impact Room, where today Perry Fletcher is joined by Morris Pentel, one of the original voices in customer experience.
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Morris reflects on the evolution of CX. He highlights that while CX has paved the way for innovations like behavioural analytics, the focus should now be on "experience science" - a broader approach spanning employee, patient, and customer experiences, as Morris puts it, CX has evolved into "X." Or as that phrase is taken some might call it TX.
Morris shares insights on the practical use of analytics, revealing that analytics is about more than metrics-it’s about listening closely to customers and understanding emotional cues. He says,...
0
Morris reflects on the evolution of CX. He highlights that while CX has paved the way for innovations like behavioural analytics, the focus should now be on "experience science" - a broader approach spanning employee, patient, and customer experiences, as Morris puts it, CX has evolved into "X." Or as that phrase is taken some might call it TX.
Morris shares insights on the practical use of analytics, revealing that analytics is about more than metrics-it’s about listening closely to customers and understanding emotional cues. He says,...
Просмотров: 39
Видео
Sarah Morgan - Chief Operating Officer Future Leaders, ADHD lives experiences, neurodiversity coach.
Просмотров 10414 дней назад
In this episode, Holly Beeston speaks with Sarah Morgan, founder of Luceat Consulting and COO at Future Leaders, about her journey navigating ADHD and leadership. Sarah shares her personal experience with a late ADHD diagnosis, how it impacted her corporate career, and how she’s now empowering others through coaching. Discover how ADHD traits like hyperfocus, procrastination, and rejection sens...
Caroline Winwood Global Customer Experience and Transformation Expert, Dyson, Pepsi
Просмотров 4714 дней назад
Welcome to the next episode of the Impact Room, featuring Caroline Winwood - Global Director of Customer Experience who has a wealth of experience and achievements in many aspects of the customer journey; sales , customer service and repair, digital experience, ecommerce and product development in high growth and mature environments. Caroline takes us through some of the customer centric transf...
Hugh Kenyon Sustainability Expert and Insurance Pricing Director LV sustainable business strategy
Просмотров 73Месяц назад
In this episode of The Impact Room, we dive into the world of sustainability and corporate responsibility, featuring a thought-provoking conversation with a seasoned executive who spent over 25 years working in Insurance and Pricing, working for large insurers including Direct Line Group and more recently as the Pricing Director at LV which later became Allianz UK, we welcome Hugh Kenyon in thi...
Jane Smith Chief People Officer, Curo, former People Director at BT - Why Job Sharing is great
Просмотров 91Месяц назад
Our latest episode featuring Jane Smith, Chief People Officer at Curo Homes and former People Director at BT. Jane’s career spans some of the world’s biggest names, including Harrods, Tesco, and Mothercare, where she’s led significant transformations and proven herself as a true leader and collaborator. In this episode, we dive deep into her unique experiences-from navigating cultural complexit...
Hannah Harrison Olympic Umpire Paris 2024 Hockey Director of Operations Energy Ombudsman
Просмотров 52Месяц назад
n this episode, we’re thrilled to welcome Hannah Harrison, Director of Operations at the Energy Ombudsman and International Hockey Umpire. Hannah is a dynamic force, not only leading teams in the utilities industry but also achieving her dream of umpiring at world-class tournaments, including the prestigious Paris 2024 Olympics. 🎙️ “Paris was a lifelong dream, broken down into much smaller goal...
The Impact Room Caroline Walton Credit 100, President NED, CEO Chief Commercial Officer Financial Se
Просмотров 33Месяц назад
Welcome to the latest edition of The Impact Room! Why Sharpening Your Skills is Essential for Success Michelle Ansell, Managing Partner at Douglas Jackson, meets with Caroline Walton, a board director and executive leader in the financial services industry with over 20 years of experience. Caroline brings incredible insights from her journey, including her thoughts on how the workplace has evol...
Why Job Descriptions Are a Waste of Time and what you need to start doing to attract top talent
Просмотров 322 месяца назад
Why Job Descriptions Are a Waste of Time and what you need to start doing to attract top tier talent to your organisation. Michelle Ansell, Managing Partner of Douglas Jackson was recently asked to do a Fasthelp presentation at the UK Business Awards, this was a 10 minute fasthelp session for business leaders, Managing Directors, CEO's, COO's HR Directors and Consultants and was designed to giv...
Dr Lucy Ryan Leadership Balance
Просмотров 412 месяца назад
Dr Lucy Ryan is the award winning author of Revolting Women and has a long list of credentials which make her great at what she does which is helping you deliver positive change with a personal touch. Dr Lucy joined us for a webinar helping our network to find their leadership balance. We were delighted to be joined by Dr Lucy Ryan of Mindspring for this very interesting and popular session. 'S...
The Impact Room-Marco Carrubba-Customer Success Director, UiPath, ex Vodafone, VM Ware, Microsoft
Просмотров 362 месяца назад
In the latest edition of The Impact Room, Michelle Ansell of Douglas Jackson, Recruitment Consultants and Executive Search firm welcoms Marco Carrubba, Director of Customer Success UiPath, Marco has a rich background in both the corporate world and the startup scene, as a Global Customer Success Director, Marco has worked with leading brands and logos including Vodafone, VMWare and Microsoft as...
The Impact Room Podcast with Emma Dark Customer Experience and Operations Director at Cuckoo, Estee
Просмотров 392 месяца назад
In our next edition of the Impact Room we are delighted to be joined by Emma Dark. Emma is the Director of Customer Experience and Operations at Cuckoo, with a distinguished career at brands like Asos, The White Company and Estee Lauder. She’s also been a Chief Customer Experience Officer and was recognised in the CX Power 100 for 2022 and 2023. Emma is a key figure in the customer experience c...
The Impact Room - Mia Manson Bishop Club Experience and Membership Director David Lloyd Leisure
Просмотров 1562 месяца назад
Michelle Ansell from Douglas Jackson welcomes Mia Manson Bishop, to the Impact Room. Mia is the Club Experience and Membership Director for David Lloyd Leisure. With over 20 years of experience at the executive level across tourism, travel, and hospitality, Mia has been recognised in the latest edition of the "Women to Watch in Hospitality, Travel and Leisure and Retail Index," as well as one o...
The Impact Room Podcast, Ric Kosiba, AI Maths Modeller Workforce Analytics, Operational Efficiencies
Просмотров 792 месяца назад
Welcome to the next episode of The Impact Room! In this episode, we're joined by Ric Kosiba, a seasoned expert in the contact centre industry, with years of experience in resource planning, workforce optimisation and analytics. Ric shares his journey from building the first contact centre planning system to co-founding Real Numbers, a cutting-edge tool for analytical, workforce optimisation and...
Pip Tomson TV Presenter, Journalist and Broadcaster The Impact Room Podcast Douglas Jackson
Просмотров 1002 месяца назад
Welcome to another insightful episode of The Impact Room! In this episode, we're thrilled to be joined by the renowned presenter and journalist, Philippa "Pip" Tomson, who has graced our screens on ITV News, Good Morning Britain, and GB News. Today, Pip opens up to Holly Beeston, The Utilities Practice Lead at Douglas Jackson about her personal battle with impostor syndrome-a struggle many of u...
The Impact Room Podcast Global Customer Success Director Lara Barnes Sitecore, Microsoft, Facebook.
Просмотров 803 месяца назад
In our latest episode of The Impact Room, Michelle Ansell of Douglas Jackson interviewed Lara Barnes, a spotlight winner for 2024. Lara, a Global Director of Customer Success, has had a remarkable, award winning career to date. Lara shares her journey from working with renowned companies like Sitecore, Oracle, Microsoft, and Facebook to leading and developing award-winning customer success team...
Customer Moves Report Douglas Jackson
Просмотров 173 месяца назад
Customer Moves Report Douglas Jackson
The Impact Room Podcast, Women in Insurance Sandra Lewin Douglas Jackson Executive Search Diversity
Просмотров 314 месяца назад
The Impact Room Podcast, Women in Insurance Sandra Lewin Douglas Jackson Executive Search Diversity
Creating Inclusive Workplaces - Insight from Gary Ford, Managing Director Men for Inclusion. Podcast
Просмотров 354 месяца назад
Creating Inclusive Workplaces - Insight from Gary Ford, Managing Director Men for Inclusion. Podcast
Client Success Stories Douglas Jackson Executive Search Chief Customer Officer Utilities
Просмотров 164 месяца назад
Client Success Stories Douglas Jackson Executive Search Chief Customer Officer Utilities
Operational Support AI and Technology Transformation, Resource Planning, Insight Recruitment
Просмотров 44 месяца назад
Operational Support AI and Technology Transformation, Resource Planning, Insight Recruitment
Client Success Stories - Executive Search Testimonial CEO Valda Energy.
Просмотров 254 месяца назад
Client Success Stories - Executive Search Testimonial CEO Valda Energy.
Mia Manson Bishop - Club Experience and Membership Director Testimonal
Просмотров 135 месяцев назад
Mia Manson Bishop - Club Experience and Membership Director Testimonal
The Impact Room Hony Premlal - Chair of Eldon Housing, Women in Social Housing, London, Consultant
Просмотров 1495 месяцев назад
The Impact Room Hony Premlal - Chair of Eldon Housing, Women in Social Housing, London, Consultant
The Impact Room with Paul Basigara, Commercial Director and General Manager. Centrica, British Gas
Просмотров 605 месяцев назад
The Impact Room with Paul Basigara, Commercial Director and General Manager. Centrica, British Gas
The Impact Room with Abdul Azeez Customer Care Director Barclays Bank
Просмотров 556 месяцев назад
The Impact Room with Abdul Azeez Customer Care Director Barclays Bank
The Impact Room with Clare Muscutt Founder and CEO of Women in Customer Experience and Technology
Просмотров 556 месяцев назад
The Impact Room with Clare Muscutt Founder and CEO of Women in Customer Experience and Technology
The Impact Room - Dr Steve Long USA CEO of Many Pets
Просмотров 1057 месяцев назад
The Impact Room - Dr Steve Long USA CEO of Many Pets
The Impact Room with Damian Moore Resource Planning and WFM Performance Optimisation
Просмотров 397 месяцев назад
The Impact Room with Damian Moore Resource Planning and WFM Performance Optimisation
Diversity and Inclusion Tips for a more Diverse and Inclusive Workforce Douglas Jackson
Просмотров 477 месяцев назад
Diversity and Inclusion Tips for a more Diverse and Inclusive Workforce Douglas Jackson
This was very fun and an interesting chat. Thank you, Perry. I love the work you do!
Thanks again for your time Ric, a great episode.
Very helpful, thanks a lot
Glad you found it helpful
@@DouglasJacksonLtd Yes it is, thanks again
So proud of you Hony..... Keep going.....
Glad you liked it Lalu
Congrats
Thanks for your comments.
Impressive talk
Thank you for your comments.
Create a story. Take them on a journey they can relate to. Value their contribution. BUT drive the change
Thank you both for this podcast. Michelle- I made a note to read 'You are a badass'. Kirsteen - thank you for sharing your wisdom. Very helpful and inspirational. For anyone who struggles with the confidence and lack of believe in themselves I would highly recommend all to read also 'Positive intelligence' by Shirzad Chamine.
You are so welcome, glad you enjoyed the episode and thank you for your recommendation on Positive Intelligence, we will add that to our list also. Take care.
😳 *promosm*
Thank you John - enjoyed the conversation very much.
Thank you Michelle for a lovely honest conversation and got having me on your channel.
You are so welcome Manoj, it was a pleasure and lovely learning from you.
How do you produce these forecasts though? I'm a resource scheduler but it looks as if the money is in the analyst and management jobs. I just don't have to forecast beyond 2 weeks.
You are right the more you progress the better the opportunities. Try asking your Manager for some exposure to longer term forecasts or if there are any other projects you might be able to help with to advance your skills.
Read the reviews and comments - Homeserve this is by far worst plumbing and drainage company in the UK. You might as well flush your money down the toilet. The customer service are manned by inept, inarticulate and gormless individuals.
Thank you for your comments. Greg Reed was and is a leader who is recognised in leading great teams and driving transformational change and we are grateful he shared his thoughts with us.
Thank you both - some excellent and 'real' points about dynamic leadership. I loved the point about 'being yourself.' All too often, we are required to assume a corporate profile which stifles flexible leadership!
Thank you Clive and totally agree.
Great advice about being yourself, not trying to be someone else. Damian's always worth listening to and learning from. Looking forward to the book.
So true! Thank you Richard.
Thank you!
You're welcome!
Thank you very much, this is was very informative
Glad it was helpful!
@@DouglasJacksonLtd thank you once again , I got the Job
Thanks for the presentation
Our pleasure!
Too many John Sullivans.
Some very useful career tips on here for those developing in workforce planning
Glad it was helpful!
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