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Thank you for taking the time to warn others. Thank you.

Hi Shaye, thanks for reaching out! Safe Step delivers custom-fit, professional installations for all of our walk-in tubs and showers. The cost depends on factors like size, features, and other details that are unique for each customer. To receive a personalized quote, give us a call at (800) 292-7963 or visit www.safesteptub.com/pricing/?phone=8002927963&promo=0196 for more pricing information on the cost of a walk-in tub.

Hi there, thank you for getting in touch. Generally, Medicare doesn't cover the cost of walk-in tubs, such as those offered by Safe Step, for most beneficiaries. This is because walk-in tubs are often considered a personal convenience item rather than a medical necessity. If you have questions about your specific situation, please reach out to Medicare directly at 1-800-MEDICARE (1-800-633-4227) or visit their official website at www.medicare.gov for more information.

Hi Margarita, please contact our customer service team at 1-800-989-5101 to see if we can help you find a solution for this.

Hi Patti, our team would be happy to help you with this. Please contact our customer service team at 1-800-989-5101 or service@safesteptub.com so we can give you detailed instructions.

Thank you for your positive feedback!

Hi Steve, yes, the Safe Step Hybrid Tub is designed to serve both as a walk-in tub and a shower. It offers the flexibility to enjoy a comfortable and safe bathing experience with its walk-in tub features, and it also includes a handheld shower wand for added convenience. This dual functionality provides you with the option to either take a relaxing bath or use it as a traditional shower, catering to your specific needs and preferences. We invite you to visit bit.ly/3wooZGe or call our team at (800) 292-7963 for more information.

Hi Steve, thank you for reaching out. We understand your concern, and that's why we designed the Safe Step door to be airtight and leak-proof. Additionally, the No-Strength Locking Handle is suitable for individuals with limited mobility or those suffering from aches or arthritis. To learn more about Safe Step Tub’s special locking handle, visit bit.ly/3SOAqym or call (800) 292-7963.

Hi Esther, we understand that the cost of walk-in tubs can be a significant consideration. If you have specific budget constraints, we recommend discussing your situation directly with our team. They may be able to provide information on any available promotions, financing options, or alternative solutions to better meet your needs. Feel free to contact us at (800) 292-7963 to explore potential options that align with your budget. We appreciate your interest in Safe Step.

Hi Esther, thank you for reaching out! We would be glad to discuss our Hybrid Walk-In Tub with you and answer any questions you have. You can reach us at (800) 292-7963 or visit bit.ly/3wooZGe for more information. Thank you!

That's wonderful to hear, Sheena! We're so glad that your Safe Step tub has been beneficial for your fibromyalgia symptoms. Your comfort and relief are our top priorities, and we're thrilled to know that our tub has made a positive difference for you. Thank you for sharing your experience with us!

Hi there, thanks for reaching out! Safe Step delivers custom-fit, professional installations for all of our walk-in tubs and showers. The cost depends on factors like size, features, and other details that are unique for each customer. To receive a personalized quote, give us a call at (800) 292-7963 or visit www.safesteptub.com/pricing/?phone=8002927963&promo=0196 for more pricing information on the cost of a walk-in tub.

Hi Nancy, we're sorry to hear this. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.

Hi there, our team would be happy to assist you with this. Please contact our team at 1-800-989-5101 or service@safesteptub.com. We look forward to hearing from you.

Hi Laurie, thank you for your inquiry. Sizing varies based on the walk-in tub design, but our most popular model measures 28 inches wide by 51 inches long by 38.5 inches high. To learn more about the dimensions of our tubs, please visit bit.ly/3SO8Elu or call (800) 292-7963.

Hi Dal, thank you for your feedback. We're sorry to hear that you're not completely satisfied with your Safe Step tub. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.

Thank you for sharing your experience with us. Your feedback is valuable, and we understand the importance of user-friendly features, especially for seniors. We'll take your suggestion to heart and explore options for a more accessible mechanism. In the meantime, please reach out to our customer support for assistance on spa sounds. You can reach our team at 1-800-989-5101 or service@safesteptub.com. Thank you for choosing Safe Step.

@@safestepwalkintub why would you provide a number to a free medical alert device????

The door is not intended to be opened while the tub is filled with water. Ensuring the door remains securely closed during bathing provides a watertight seal, minimizing the risk of water spills and maintaining a safe environment. If you have further questions or if there's anything specific you'd like to know about the features of our tubs, please feel free to contact our team at (800) 292-7963

The door is not intended to be opened while the tub is filled with water. Ensuring the door remains securely closed during bathing provides a watertight seal, minimizing the risk of water spills and maintaining a safe environment. If you have further questions or if there's anything specific you'd like to know about the features of our tubs, please feel free to contact our team at (800) 292-7963

Hi Lois, we're truly sorry to hear about the issue your mom experienced with our product. Your mother's satisfaction is our top priority, and we'd like to address this promptly. Please contact our Customer Service team by calling 1-800-989-5101 so we may assist you. Thank you.

We're sorry to hear about your mother's experience, and we appreciate you taking the time to share your feedback. We're committed to ensuring our customers are satisfied, and we'd like to address your concerns. Please reach out to our Customer Service team at 1-800-989-5101 so we can better understand your mother's specific situation and work towards a resolution.

Thank you for the positive feedback! We appreciate it!

Hi Bhillguns, we are concerned that this has been your experience and would like to help. Please reach out to our Customer Service team at service@safesteptub.com. We look forward to assisting you.

This can’t be a serious question. Of course if you run the shower with the drain closed it will fill with water

@@danieleberly9629 sorry but this question was just worded wrong. I didn’t know anything about these tubs and my parents were complaining of a leak they believed to of been cause by it. Wasn’t making sense to me how they explained it, just that their basement/garage kept leaking water from somewhere. I watched this video trying to learn a little before I could make it up there. I was confused because they said it had a secondary drainage system or something leaving them to believe that the tub was causing the leak. Come to find out it was their hot water heater that had completely busted 2 days later. 🤷‍♀️ I know that when you close a drain the tub fills with water 😂🤦‍♀️ that’s kinda funny tho now that I reread that. I myself didn’t realize that this tub drain was also controlled by the lever on the tub. That’s where the confusion came in. They had me thinking it was a different drain they were speaking of. So I thought there was 2, one for a shower one for a bath.

If you have any additional questions, please reach out to our team at (800) 292-7963. We're happy to help!

Thank you for your feedback. We're sorry to hear that you're not completely satisfied with your Safe Step tub. Customer satisfaction is our top priority. If there's anything we can do to enhance your experience, please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com.

Hi H, thank you for reaching out! Safe Step Walk-In Tubs come in three different sizes to fit your space and needs, with dimensions tailored to your bathroom and the features you add. Each tub is custom-built for enhanced comfort and accessibility. To learn more about the dimensions of our tubs, please visit bit.ly/3SO8Elu or call (800) 292-7963.

Hi Isobell, thank you for your inquiry. Please reach out to our customer service team at 1-800-989-5101 or service@safesteptub.com for detailed specifications, including the water capacity, for this specific model.