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Went there in 2014 2015 2016 and now next week 2024

4 weeks to go

Thanks for the great video Nicole...just two questions -1) how was the tipping policy at riu mazatlan - once at the end or every now and then......2) did you avail the hotel transfer service from the airport or was it a taxi

What was the age for the indoor playground?

What was the age for the indoor playground?

Does this resort have jetskis available on the beach?

In your opinion what portion of the resort is best for people in wheelchair and how's the access to the beach area. Thank you very much for sharing your experience.

Do they have a shuttle from the airport?

Get the. Platinum villa package and you’ll have access to everything

You're in Mexico. Of course there will be Mexicans. What kind of question is that???

Do they have salt water or chloride pools and do they have a casino

Look good

How strict are they about the 4 years of age for kids club. Mine will turn 4 two weeks after we leave??

Do you have to wear a bracelet since it is all inclusive? Or what did you have to show that you are staying there for the restaurants etc

Some resorts place folded towels on the chairs for guests so that you know they AREN'T reserved. I don't know about this resort but when we visited Excellence as well as Ocean Coral and Turquesa, they placed fresh towels (folded) on the available chairs and when you take them, the staff unfolds the towel and places it laid out on the chair to show it's taken. Just throwing that out there though, I have no idea how this resort works with their chairs, though.

I will be at this area in Feb 2023 if you want any additional info

what month did you go on this trip?

Loved the information, the tips are very helpful, will be going in October. By the way, baby Jackson is adorable! 🙂

We have been 4 times and will be there again in December. We have always gone with the platinum. We are trying the Villas in December.

Great tips. Thank you for sharing your experience. Is it hard to book restaurant reservation? How do we book?

Hello , thanks for all informations. I will be in April. Do I need a sanitaty pass or a covid test ? Is there a Shuttle to the airport tout go go the hôtel ? Thanks in advance

Thank you for the review Nicole. We are going there in Mid-March. We are exited!

If you're at Grand Riviera you can also going to Grand Sunset and Family Club area? If you're not platinum Wich restaurants you are allowed for dinner?

Great information! Thank you

Great! Thk u for sharing!!!!

Thanks for sharing is this in playa del Carmen

How was the nightlife? Do they have night club

Going soon thanks

Is this a good place for singles?? Friends and I are goin in April of next year.

Stayed here in March 2020 its amazing .. DONT buy anything in shops though in resort there a lot more expensive then outside .. also dont do a bus excursion go to the concierge and book a cab for full day to take you anywhere you want costs about 3000 pesos mexican then the local entrance fees are pennys at say maya ruins etc

Hi, thx for the info Nicole!!! Quick question, i was told the « chillout lounge » costed money...since you went do you think it is worth the exrta cash?

What an adorable boy! I have a son about his age.

Lol.....you had me up to your bitch about coffee and mosquito nonsense. Oh poor baby.

Can you tell me do they have upright chairs for the pool area for older people thank you

wow very nice hotel i hope going that places very cute baby

Have you stayed at any other all inclusive resorts in the area?

So helpful thanks! Hopefully the quality is the same as you described now as well

This was extremely helpful! I’m going in two months! 😊 Thank you!

Do they give you a wrist band to walk around the hotel? And do they scan the wrist band whenever you have dinner reservations/bar/pool?

You said two of the restaurants you had to pay? Hmmmm, thought it was.ALL inclusive? Which ones were they? Also, we don’t drink beer but do drink hard alcohol,....that’s all served there too right. Lol. One more thing, the rules of dress codes for the eating had men having to wear long pants and shirts with sleeves. REALLY? I can’t wear khaki shorts with a comfortable T shirt? Does it have to be a long sleeve shirt for men? Oh,....one more question. Is the water crystal clear like we have down here in south Florida? Don’t wanna go there if not. I’m use to crystal clear! Thanks

Lol random question do they have speakers in the room ?

Hi! Was the shuttle a part of the resort or private company? I think its pretty cool they were serving beer on the way there!

thank you so much, this video was so informative!!!! :)

You can't really say the platinum is not worth it. Depends on how you travel. If you enjoy waiter service at the pool and at the beach, and easy booking of the spa and restaurants the platinum is where you want to be. Deluxe accommodations are crowded, and the bar is packed. I have been many times and enjoy the perks of platinum.

That kid's laughter at the end :)

I found this video very useful, thank you so much (about to book the same resort) and greetings from Montreal QC

Hi do they have some entertainment for 12 years old ?

hi! just came across this video and I'm going to this resort in February, my son will be 9 months by then. I have been to this resort before without a child, but haven't travelled much with him yet! My main question/concern is how to manage the beach with a baby in a stroller since you can't really drive a stroller on the beach ! did you guys ditch the stroller when you went to the beach, or just carry it over to where you were sitting? Also was wondering if you could tell me what kind of stroller you used on this trip and if you'd recommend it. Thank you!

hi, where did you buy your your ticket? I live in Canada.