Keys to the Shop | Coffee Podcast & Consulting
Keys to the Shop | Coffee Podcast & Consulting
  • Видео 945
  • Просмотров 72 520
How High-Level Systems Help Your Cafe Thrive w/ Preston Lee, The 30% Rule | Ep 507
When you think about the things that make the biggest difference in culture, hospitality experience, staff morale and the profitability of your coffee shop, you would be forgiven for being overwhelmed. There are so many moving parts in food and beverage operations it's hard to know what lever to pull to make a difference.
Well the good news is that, according to today's guest, when you apply focus and systems to the most critical 30% of those areas that make up you cafe, you will transform the business and go from striving, to thriving!
I am very pleased to welcome to the show, Preston Lee of The 30% Rule!
With over 20 years in the business and being a part of 25 restaurant openings, Presto...
Просмотров: 44

Видео

Should You Up-Charge for Alternative Milks? | Shift Break Series
Просмотров 3616 часов назад
In recent weeks Starbucks has announced it will no longer charge for plant-base alternative milks. This comes after efforts from activists claiming discrimination. Starbucks aside, the conversation about up-charging for alt milk has been going on for a while now with people who feel strongly on either side of the topic. Today on Shift Break we will be talking about whether or not you should be ...
Critical Workflows Every Coffee Shop Needs | Ep 506
Просмотров 53День назад
The way customers and staff experience our cafes is based many experiences and moments taken together to form what they know as our culture or brand. Each experience can be broken down into many different parts that happen within even one visit and the smart operator knows that unless there is a plan set up ahead of time for how we want those moments to go, then we will provide less than stella...
Teamwork, Mentorship, & Translating Coffee w/ 2024 Brewers Cup Champion of Turkey, Nida Fetullahoğlu
Просмотров 2114 дней назад
Translating coffee from one form to the next, and serving it in a way that further translates the value of that coffee into a rewarding experience for the drinker, is what the craft of coffee is all about. Today's guest has gone from translating languages to working full time in roasting and serving coffee and has some critically important insights to share from her journey. We are talking with...
The Best Way for Every Shop to Train Baristas | Shift Break Series
Просмотров 4114 дней назад
Training your staff is easily one of the most important things to get right if you want to set them up for success and make sure your customers are getting a great experience every time. Every place has their own way of doing training and most of it is cobbled together from different sources in a desperate bid for a positive outcome. The result if all to often a staff that is under prepared, fr...
505: Maintaining Excellence in the Everyday Work of Coffee Shops w/ Maxwell Colonna-Dashwood
Просмотров 8614 дней назад
Innovation and an obsession with what is "new" has long been a primary force capturing the imagination of coffee pros and entrepreneurs. Trouble is that the novel and new, while it may be good at grabbing or capturing attention, is not great at keeping and sustaining us, or our businesses for that matter. In fact, innovation and constantly looking for something have the opposite effect than wha...
Founder Friday! w/ Kenzel and Tio Fallen of 3 Keys Coffee, Houston, TX | Ep 499
Просмотров 5221 день назад
Today on Founder Friday are exploring the story of Three Keys Coffee in a wonderful conversation with the founders, Kenzel and Tio Fallen! Kenzel Fallen is Co-Founder and CEO of Three Keys Coffee. Originally from Cincinnati, OH, Kenzel received a BA in Economics from Duke University and an MBA in Finance from Rice University. After building a career as a management consultant and corporate risk...
Don't Focus on Coffee | Shift Break Series
Просмотров 4321 день назад
Well, kind of...Coffee is great! Keeping it consistently great in the shop is a challenge and there are many tactics and tools to apply in learning more about coffee and applying what we learn in the shop. But what happens when we allow our pursuit of more coffee knowledge become a distraction from focusing on needed areas of improvement and maintenance in the cafe? Today on Shift Break we will...
5 Coffee Industry Movements Your Shop Needs to Embrace | Ep 503
Просмотров 6821 день назад
The coffee industry, specifically the coffee shop, has been changing. Trends and fads come and go, but movements are born from a collective need to evolve and mature toward a better way of operating professionally. It is not the trends that you need to worry about not getting in line with, but the movements. Today we will be covering five areas that have been changing in the coffee shop sector ...
Finding Time for Change in the Cafe | Shift Break Series
Просмотров 2528 дней назад
So many great ideas come from conversations, trade shows, podcasts, books, and videos. Ideas and epiphanies that will make your coffee shop better and solve problems that have plagued you and your team for too long. But how do you take the first step to apply those ideas why you feel you don't have the time. On today's episode of Shift Break we will answer frequent question I get asked when I a...
Creating Meaningful Coffee Experiences | Ep 502
Просмотров 61Месяц назад
We all say that guest experience is the most important thing. I would agree, but exactly what do we mean by this? In today's marketplace we are hyper focused on efficiency over effectiveness. The result is that what passes for what we believe makes a great coffee experience, is something unsustainable, ineffective, but flashy and largely based on a trend instead of truly fulfilling the core nee...
Why Your Shop Needs to Tell Stories | Shift Break Series
Просмотров 38Месяц назад
Every coffee shop hosts within its walls countless stories. The life that happens on the pltform of a cafe is just breath taking. This includes stories that showcase you and your team's values in action. Wil Guidara talks about these as legends that embody the and illustrate what we are all about. Be this as it may, stories somehow do not take up very much, if any, time or attention when we onb...
Teamwork, Mentorship, & Translating Coffee w/ 2024 Brewers Cup Champion of Turkey, Nida Fetullahoğlu
Просмотров 62Месяц назад
Translating coffee from one form to the next, and serving it in a way that further translates the value of that coffee into a rewarding experience for the drinker, is what the craft of coffee is all about. Today's guest has gone from translating languages to working full time in roasting and serving coffee and has some critically important insights to share from her journey. We are talking with...
Want to be Effective? Don't Use Chat GPT | Shift Break Series
Просмотров 82Месяц назад
Want to be Effective? Don't Use Chat GPT | Shift Break Series
Reflections and The Role of the Coffee Shop in the Industry | Episode 500!
Просмотров 45Месяц назад
Reflections and The Role of the Coffee Shop in the Industry | Episode 500!
Founder Friday! w/ Kenzel and Tio Fallen of 3 Keys Coffee, Houston, TX | Ep 499
Просмотров 60Месяц назад
Founder Friday! w/ Kenzel and Tio Fallen of 3 Keys Coffee, Houston, TX | Ep 499
How to Design Cafe Station Responsibilities | Shift Break Series
Просмотров 30Месяц назад
How to Design Cafe Station Responsibilities | Shift Break Series
10 Small Things to Fix in Your Coffee Shop This Week | Ep 498
Просмотров 74Месяц назад
10 Small Things to Fix in Your Coffee Shop This Week | Ep 498
Hard Work is Hard (Part 2) | Shift Break Series
Просмотров 39Месяц назад
Hard Work is Hard (Part 2) | Shift Break Series
Coffee Fest LA 2024 (Part 2) w/ Anna Gutierrez and Sandra Elisa Loofbourow
Просмотров 322 месяца назад
Coffee Fest LA 2024 (Part 2) w/ Anna Gutierrez and Sandra Elisa Loofbourow
Coffee Fest LA 2024 (Part 1) w/ Shanita Nicholas, Leo Abularch, and Elisa Hoyos
Просмотров 382 месяца назад
Coffee Fest LA 2024 (Part 1) w/ Shanita Nicholas, Leo Abularch, and Elisa Hoyos
SHIFT BREAK: Don't Celebrate Unhealthy Wins
Просмотров 352 месяца назад
SHIFT BREAK: Don't Celebrate Unhealthy Wins
Hard Decisions and High Standards | Ep 496
Просмотров 1092 месяца назад
Hard Decisions and High Standards | Ep 496
Special Message: What is a Key Holder Coaching Group and Why Join?
Просмотров 172 месяца назад
Special Message: What is a Key Holder Coaching Group and Why Join?
SHIFT BREAK: Making Sense of Marketing Promises
Просмотров 242 месяца назад
SHIFT BREAK: Making Sense of Marketing Promises
495 : Encore Episode: Loving the Closing Shift: Problems, Solutions, and Transformational Mindsets
Просмотров 452 месяца назад
495 : Encore Episode: Loving the Closing Shift: Problems, Solutions, and Transformational Mindsets
Founder Friday! w/ Rachel Lehman of Crema Coffee Roasters in Nashville, TN
Просмотров 1482 месяца назад
Founder Friday! w/ Rachel Lehman of Crema Coffee Roasters in Nashville, TN
Embrace Your Space | Shift Break Series
Просмотров 272 месяца назад
Embrace Your Space | Shift Break Series
How to be The Best Coffee Shop | Ep 492
Просмотров 1782 месяца назад
How to be The Best Coffee Shop | Ep 492
Focusing on the Whole, Not the Part | Shift Break Series
Просмотров 332 месяца назад
Focusing on the Whole, Not the Part | Shift Break Series

Комментарии

  • @PeaceChanel
    @PeaceChanel Месяц назад

    Thank You Everybody for All that you are doing for our Planet Earth.... Peace.. Shalom.. Salam.. Namaste 🙏🏻 😊 ✌ ☮ ❤

  • @karenhenry5034
    @karenhenry5034 Месяц назад

    Their coffee is really high quality. When I run out of Three Keys, nothing else satisfies the palate.

  • @나자유너자유
    @나자유너자유 Месяц назад

    WBC 챔피원과의 인터뷰는 브라질 커피에 큰 관심을 갖게 합니다. 뿐만 아니라 커피농사나 로스팅 원두의 양 그 밖의 기술에 대해서도 관심을 갖게 하기에 충분한 정보를 줍니다. 두분께 감사 😊

  • @kpurpose1078
    @kpurpose1078 Месяц назад

    I am such a fan of this dynamic duo, their coffee, approach to the work and business and their story. They are ultimate professionals delivering a superb product, work ethic and opportunity for others. Kudos to them. May they continue to put in the work and be blessed!

  • @hyekyungoh7285
    @hyekyungoh7285 Месяц назад

    I’m proud of him!!!

  • @미나리-b2f
    @미나리-b2f Месяц назад

    엄보람님 짱이예요 😂

  • @michaelwilliams5110
    @michaelwilliams5110 Месяц назад

    Great stuff as always, Chris!

  • @iamhammond
    @iamhammond 2 месяца назад

    Crema Coffee was one of the first shops I ever experienced in Nashville.

  • @AngelaOuro
    @AngelaOuro 2 месяца назад

    chaves da loja

  • @PeaceChanel
    @PeaceChanel 3 месяца назад

    Thank You Everybody for All that you are doing for our Planet Earth.... Peace.. Shalom.. Salam.. Namaste 🙏🏻 😊 ✌ ☮ ❤ 🕊

  • @iamhammond
    @iamhammond 3 месяца назад

    Love his perspective on the community of coffee!

  • @CoffeesBlack
    @CoffeesBlack 3 месяца назад

    My last light roast Ethiopia Yirgacheffe tasted just like Fruity Pebbles and it was delicious. Smooth and balanced... my customers loved it so idk.

    • @keystotheshop
      @keystotheshop 3 месяца назад

      I love that! Particularly because they loved it. Customers do have lots of different preferences when it comes to tastes, but I tend to think that their preferences are a lot simpler than we can tend to make them out to be.

    • @CoffeesBlack
      @CoffeesBlack 3 месяца назад

      @@keystotheshop I 100% agree. I focus on balance, not flavor. If I can serve non-acidic, smooth coffee no matter the region or roast level I am achieving my goal. Flavor is a by-product of roasting with intention. Thank you for the reply.

  • @MyWTFName
    @MyWTFName 3 месяца назад

    He's looking for 25% net margin to purchase your own building, coffee shops are notoriously around at 5%.

  • @leslies7371
    @leslies7371 3 месяца назад

    Thank you Chris. I was looking for ways to encourage better communication with our factory staff. You had many great tips which I will put into practice immediately. Have a great day!

    • @keystotheshop
      @keystotheshop 3 месяца назад

      That's awesome! Thanks so much for listening.

  • @Bryottza
    @Bryottza 4 месяца назад

    This is great content, thank you! Extremely helpful as I navigate getting into the coffee world as a business owner.

  • @JohnSmith-wu6yx
    @JohnSmith-wu6yx 4 месяца назад

    Which beans did you use to win the championship in 2024? Are they for sale on your store?

  • @MarkWalsh418
    @MarkWalsh418 4 месяца назад

    Great episode.

  • @tesserpooh
    @tesserpooh 5 месяцев назад

    Hmmmmmmmmmm

  • @iamhammond
    @iamhammond 5 месяцев назад

    Literally born into the coffee bean life.

  • @briceporter5909
    @briceporter5909 5 месяцев назад

    Love the video format I’ve only listened on Spotify before but really enjoyed this one! Thanks Chris for all the content and hard work

  • @MarcRobinsoneCaballero
    @MarcRobinsoneCaballero 6 месяцев назад

    podcast's technology issues aside, thank you for the well-balanced interview with Boram Um; and for uncovering his real day-job prior to joining the specialty coffee industry. To Boram, thank you for what you do - we here in South East Asia feel represented by your work. See you here in the next home of World of Coffee 2025 (Jakarta). Muito Obrigado!

    • @chrisdeferio1794
      @chrisdeferio1794 6 месяцев назад

      Thanks for listening! What tech issue do you see or hear?

    • @MarcRobinsoneCaballero
      @MarcRobinsoneCaballero 6 месяцев назад

      @@chrisdeferio1794 hello Chris! Oh the podcast was flawless - was referring to the voip lag which you both handled well. Thank you for the transparent and professional handling of that issue. It didn't affect the high value of your conversation with WBC 2023 Boram Um 🙏🔥👏 Looking forward to your interview with Mikael Jasin of WBC2024

  • @jazzfeyer-salo664
    @jazzfeyer-salo664 6 месяцев назад

    Yooo probably late to this but so cool to see you doing video!

    • @keystotheshop
      @keystotheshop 6 месяцев назад

      Thank you! I appreciate you watching, Jazz.

  • @nickr9784
    @nickr9784 6 месяцев назад

    How can this be applied to air roaster?

    • @keystotheshop
      @keystotheshop 6 месяцев назад

      Hi Nick. I am not sure but I suspect so? I would reach out to Rob directly.

  • @kathydanielson8123
    @kathydanielson8123 7 месяцев назад

    Hi Chris--Thanks for your insights! It would be helpful to schedule your 'live' videos! You know how busy we are--this way we can put time away to be with you--

    • @keystotheshop
      @keystotheshop 7 месяцев назад

      Thanks and you are right. Need to get my act together scheduling these!

  • @michaelwilliams5110
    @michaelwilliams5110 7 месяцев назад

    Thanks for a great show Chris and Frank! Thank you Frank for sharing these Japanese principles, I hope to incorporate them into my business! Also, I appreciate very much your making coffee approachable to anyone, great stuff on your website!

  • @EverymanPondering
    @EverymanPondering 8 месяцев назад

    Yeah! Looking forward to more video content!

  • @christianderr8432
    @christianderr8432 8 месяцев назад

    Always great content. Thanks Chris.

  • @RiadAhmedFaysal
    @RiadAhmedFaysal 8 месяцев назад

    Hello, I hope you are well. I have researched your RUclips channel {Keys to the Shop | Podcast + Consulting}. Your content is excellent but I have found many reasons why your RUclips channel is not growing appropriately and why your Subscribers, Views, Likes, and Comments are not increasing. Your SEO Optimization Score is Very Low, Proper search engine optimization (SEO) can significantly impact ranking. Your channel is not optimized for relevant keywords, it may not appear in search results or suggested videos. You are not Consistently uploading videos. Your Engagement Metrics are very few. And you are not maintaining Metadata Optimization. Your channel's Audience Retention is very low. Also, your video is not being Correctly Promoted on other Social Media. If you can solve those problems correctly you will get lots of Organic Traffic and Engagement day by day on your RUclips channel which will increase your Exposure more than before. Can we discuss how to grow your RUclips channel via E-mail or Zoom Meeting? Regards, Riad Ahmed Faysal. Feel free to contact me: Email: hello.riad37@gmail.com WhatsApp/Telegram: +8801576553705

  • @starseeds_619
    @starseeds_619 8 месяцев назад

    🫶🫶🫶❤❤❤

  • @fungalallthethings
    @fungalallthethings 8 месяцев назад

    Thanks. I really enjoyed this.

  • @coffeepodcast
    @coffeepodcast 8 месяцев назад

    Nice!

  • @ToshiSanglir-qx3cn
    @ToshiSanglir-qx3cn 8 месяцев назад

    Great presentation! Love your podcast.

  • @reese0506
    @reese0506 9 месяцев назад

    Thankful for guys like you. Just starting the build of a coffee shop and indoor playground

  • @TheDonsTable
    @TheDonsTable 9 месяцев назад

    Great episode! Thank you for making it happen.

  • @JohnRelyea
    @JohnRelyea 9 месяцев назад

    Thoroughly enjoyed this interview.

  • @reallivebluescat
    @reallivebluescat 9 месяцев назад

    The noughts were like the 80ies for coffee 😂

  • @kostasrigalos6878
    @kostasrigalos6878 9 месяцев назад

    Finally someone said the truth....How many coffee shops -95% in NY- the coffees in a paper cup... It's a SHAME....Becouse the became lazy...No covid exist....Only bad service...and no real hospitality....And , for covid 19 we found the cure and the vaccine...for bad service we still looking for....

    • @keystotheshop
      @keystotheshop 9 месяцев назад

      Ha! Great point. Only cure for bad service is a changed heart or making the right hire to begin with.

  • @estwern
    @estwern Год назад

    skip directly to 6:00 to jump the ads. Guys....I admire what you do for coffee community, but you are exaggerating with the intro.

    • @keystotheshop
      @keystotheshop Год назад

      Hey! Thank you for listening. Sincerely! Mind clarifying what you mean by "exaggerating". You mean like false advertising or the intro is just too long (ironic considering the episode subject I know...working on shorter ad times for sure)

    • @estwern
      @estwern Год назад

      @@keystotheshop the intro is too long as duration. more than 10% is intro+ads. I understand the need for sponsors, but in a time when we are bombarded by ads in social media, is getting hard to concentrate. It was just a general opinion, not about this particular episode.

    • @keystotheshop
      @keystotheshop Год назад

      Thank you so much for that. I really take it to heart. Appreciate your comments. Have an awesome day.

  • @perfidiousalbion9975
    @perfidiousalbion9975 Год назад

    how about fizzy milk? i think there might be something to that

    • @keystotheshop
      @keystotheshop Год назад

      Something like bacteria? jk. Who knows though

  • @myronryan2816
    @myronryan2816 Год назад

    Excellent conversation between Chris and Michael. Obviously well versed and experienced young men in their areas of expertise.

  • @michaelwilliams5110
    @michaelwilliams5110 Год назад

    Amen Chris😅

  • @michaelwilliams5110
    @michaelwilliams5110 Год назад

    Awesome material as usual Chris!

  • @justinz5785
    @justinz5785 Год назад

    What a great interview! It's an important reminder that the championship coffees are not always the standard. If I had the choice of impressing a judge, or my customers, I will always choose my customers. They are the ones who will consistently buy my coffee and want to support a growing business

  • @michaelwilliams5110
    @michaelwilliams5110 Год назад

    Two of my favorite coffee RUclipsrs together! Thank you Chris for giving Vince the opportunity to share wisdom about the unique aspects of mobile coffee vs. brick and mortar that you’re going to hear few other places!

  • @Look.me.up.on.youtube
    @Look.me.up.on.youtube Год назад

    Love it! I work for a company called Geronimo Hospitality. We have 15 restaurants, 2 food halls, 2 gyms and a minor league baseball stadium. All Original concepts besides three Blue Collar Coffee locations. I manage the location across from our headquarters. It's a busy coffee shop for the size of the town but we try to focus on genuine and friendly service. On a busy day the best employee at service should always be on the register. My team understands that after I proposed a question. Who will make the team the most money in tips with a great experience regardless of wait time. That's your first thought in designing the schedule for an expected day. Our register employee is the flow dictator of service which we use often to our advantage. If the bar is backed up we have extended conversations with customers at the register. Just enough with a few guests and the pace is back on schedule.

  • @arbaazdin9298
    @arbaazdin9298 Год назад

    Wow this is like a tsunami of knowledge! Thanks for thee great quality of content.

  • @CoffeesBlack
    @CoffeesBlack Год назад

    Excellent interview. Thank you.

  • @jonathanwong2321
    @jonathanwong2321 Год назад

    hay is the spreadsheet still avaliable?

    • @keystotheshop
      @keystotheshop Год назад

      It should be. Look in the podcast show notes. I linked it there.

    • @soc306
      @soc306 Год назад

      @@keystotheshop Not anymore unfortunately. maybe you will put it back :D