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I was with Amber last year after installing solar and battery. My 1st two monthly bills were nearly $500. Trying to get Amber on the phone is impossible, you have to send an email and they get back to you within 3-5 days. Most of my feed-in was in the negative until finally Amber told me one of my inverters was not supported , so I changed back to a traditional energy retailer. I do like the Amber concept of buying wholesale but not being able to discuss anything with them on the phone is a very poor business model. Hopefully they change and improve their customer service and update compatibility of inverters.

This is such a great explanation!!

I used your "get a quote" function on your website that gave an estimated bill of $87/Month. Thinking this to be great I joined but my first 2 bills have been $391.38 & $373.62 which is a great difference that the $87 indicated. Of course my bills probably would be far less if I could use the smartshift app but you dont mention that you do not have the ability to use the app with a SonnenBatterie. Maybe you should change your "How Amber for Batteries works" to How Amber for some Batteries work"

You dont mention that this does not apply to all batteries. Nobody can tell me when you will be able to control my SonnenBatterie. Very disappointing.

Great work Myles

I changed over to Amber & found some things that really need to be considered that are not made clear before joining. I used their quote function on their website that gave me a figure of $87/Month. Firstly I was sold on the battery option where they can control your battery & use it more efficiently but after joining I found tat my Sonnen Battery is not compatible with their app & they cant provide me with a date it would be compatible. Secondly people should be aware that the volatility can cause huge increases in the wholesale market. For example on 1 single day the charge was $73.61 just for the E1 usage with the maximum price at just under $14/kWh. This was just with normal usage. Thirdly you can end up paying for exporting electricity into the grid, currently this month for exporting 120kWh into the grid I have had to pay $8.69 (I dont know who this money goes to. So in summary I received a quote from Amber (Using their website) of $87/Month & my first 2 months bills have been $391.38 (Jun-Jul 2024) & $373.62 (Jul-Aug). Currently this billing cycle I am around $130.00. Be aware Amber maybe good for some so do your homework.

Awesome energy model. We made some good money over winter. Now $1200 in credit. What I'd prefer to see is an option for the battery to charge from 10 am, not from sunrise.

Is there a way to automate control a large load through the app? I want to run my pool heat pump when pricing is low or negative.

When are you coming to Tassie?

Just curious can you stop amber from importing overnight? Last night I received 5.6kw of power from grid after it dumped battery to grid. On a normal night I normally have around 30% of battery left when I wake around 4:30-5. I would rather dump what I have left until sun comes up to start chargering again then dump during the night and have to buy it back. Would I be better with battery booster? Also I have automatated curtailment on but it’s still feeding back to grid?

We live in the property, we know more than anyone else when we will consume a lot and will not using much. We are family of 4 and three are in the fields of engineering and my wife in health industry. We work in different schedules. Sometimes all at home, sometimes no one at home. We are a bit frustrated when we cannot do much. I wish we have the option to control it manually and leave it automated using Smart Shift. I believe that it is actually what the principle for this Smart Shift technology, using technology for the environment and at the same time saving/earning money. At the moment, I lost the option of charging from grid or solar in Tesla apps. In Amber Apps: 1. I could not find what you are saying discharging manually. 2. I could not see also “Automated Solar Curtailment” option? 3. I could not see also “Control my Battery” tab? At the moment, it doesn’t discharge at peak rate. It charge from grid before sunrise to full and export my solar production at 1-2c sometime negative FIT. Is my program complete? Or still in progress? I watch the video 3 times and at the same time making notes. m.ruclips.net/video/4mZmN-tWg0E/видео.html

$15/kWh?…At 0:39 the y-axis on the graph states cents/kWh. Not dollars.

Also my app does not look like that.

Just correct my serial number

That was a waste of 1.05 minutes of my time

Need help no one gives me answers and I’m making a mess of everything

If electricity is negative price and ive have excess generation flowing to grid i would be effectively getting billed right ?

I have just signed up with Amber, hope i won't be disappointed 😊

I am a new user and my app looks nothing like that one so many things missing on mine

Is there going to be ability to set timers or other preferences. Would be good to be able to manually configure a plan, rather then have to sit on the app all the time while in manual. Also I assume there is no adjustment for the smart shift base settings ?

Great Video Mark we are adding Amber for Batteries to our new home build

Chris is so handsome ♥

amber should probably focus on backend more than rip scenes from the big short for notoriety

your service is rubbish, I think you don't have any customer service, no reaponse to phone or emails . no way someone can get in touch with you. It would be better to spend money improving your service rather than bombaring us with adds

Dont bother if you actually have Solar.. you will pay a negative Feed in Tariff while what should have been your Feed in Tariff is shifted to offset those who dont to as low as 2cents. So the fiscally irresponsible reap the benefits of your solar install Perhaps if Amber had of had the smarts to never have Negative FiT's, and shifted the balance back. So people pay 8cents at the lowest, theyre still doing a whole tonne better than what the major corporations are demanding. And this way you may actually retain some Solar owning Customers

To whom it may concern, or anyone that works or cares at Amber I am writing after 17 days trying to get meaningful help. Amber was super fast on 1 occasion. We filled in the form on the 20/9/23 at about 15:30 and at 16:30 we got a confirmation that we were with Amber already (so Amber could start charging us from the 20/9/23). Amber could not (and still can not) connect us fully. It took 8 days to get a reply from somebody actually working at Amber. I was told the problem is now with “battery experts”. Now, 9 days and many calls and emails later I am told the same (by email, nobody called back) I have tried to get meaningful answers (not form automated replies) but from employees of Amber. After now more than 40 emails and 30 calls to Amber, we still are not properly connected but we already got the first bill and it is incorrect.

To whom it may concern, or anyone that works or cares at Amber I am writing after 17 days trying to get meaningful help. Amber was super fast on 1 occasion. We filled in the form on the 20/9/23 at about 15:30 and at 16:30 we got a confirmation that we were with Amber already (so Amber could start charging us from the 20/9/23). Amber could not (and still can not) connect us fully. It took 8 days to get a reply from somebody actually working at Amber. I was told the problem is now with “battery experts”. Now, 9 days and many calls and emails later I am told the same (by email, nobody called back) I have tried to get meaningful answers (not form automated replies) but from employees of Amber. After now more than 40 emails and 30 calls to Amber, we still are not properly connected but we already got the first bill and it is incorrect.

To whom it may concern, or anyone that works or cares at Amber I am writing after 17 days trying to get meaningful help. Amber was super fast on 1 occasion. We filled in the form on the 20/9/23 at about 15:30 and at 16:30 we got a confirmation that we were with Amber already (so Amber could start charging us from the 20/9/23). Amber could not (and still can not) connect us fully. It took 8 days to get a reply from somebody actually working at Amber. I was told the problem is now with “battery experts”. Now, 9 days and many calls and emails later I am told the same (by email, nobody called back) I have tried to get meaningful answers (not form automated replies) but from employees of Amber. After now more than 40 emails and 30 calls to Amber, we still are not properly connected but we already got the first bill and it is incorrect.

To whom it may concern, or anyone that works or cares at Amber I am writing after 17 days trying to get meaningful help. Amber was super fast on 1 occasion. We filled in the form on the 20/9/23 at about 15:30 and at 16:30 we got a confirmation that we were with Amber already (so Amber could start charging us from the 20/9/23). Amber could not (and still can not) connect us fully. It took 8 days to get a reply from somebody actually working at Amber. I was told the problem is now with “battery experts”. Now, 9 days and many calls and emails later I am told the same (by email, nobody called back) I have tried to get meaningful answers (not form automated replies) but from employees of Amber. After now more than 40 emails and 30 calls to Amber, we still are not properly connected but we already got the first bill and it is incorrect.

joined amber for nearly a month, curtailment never works, everyday I get penalised for exporting excess electricity (around 10kWh) to the grid with negative feed in tariff, smartshift automation too aggressive, continuously discharging my battery and end up having to import electricity at higher price to supply the house load.

Shame you guys don't respond to emails, phone calls or complete set up in a timely fashion. Rubbish, rubbish service. Resorting to shaming you on youtube to actually get a response!

Shame you guys don't respond to emails, phone calls or complete set up in a timely fashion. Rubbish, rubbish service. Resorting to shaming you on youtube to actually get a response!

Shame you guys don't respond to emails, phone calls or complete set up in a timely fashion. Rubbish, rubbish service. Resorting to shaming you on youtube to actually get a response!

I turned MRL on and Smartshift repeatedly bought from the grid to keep it at 20%. I wasn’t expecting that. I thought it would just not Discharge to the grid if the battery was below the MRL. The way MRL works now, you can’t use the last 20% of your battery, even to run your home.

Great work! I will try Amber asap!

Love it!

Are you sure you’ve posted this video enough?

I don't have solar or a battery, and I charge my EV with a standard 10 amp plug (aka "granny charger"). Currently I use a smart plug that I can schedule on/off times manually, but I'd really love a plug that works automatically with your app by price triggers. Is anything like that possible?

nice

Amber is a great plan if your roof has east & west-facing solar panels - that is when the feed-in tariff is highest. Also an excellent plan for battery owners - either a stationary battery of an EV as it is possible to charge when the tariffs are extremely cheap - such as the middle of Sat & Sundays

When will BYD batteries be compatible?

I would be interested if Sonnen battery works with amber.

Great video, just the facts no hype, well done.

Great video. I will be signing up ASAP but I’m waiting for Amber to be compatible with a Sungrow inverter and battery stack. Any idea when this will be?

Just sign-in (5 days ago). Can't wait for a couple my PW2 and for the implementation of EV charging management. :-) So far mind blow. I should know about your guys 1,5 years ago. :-))))

The name Amber is certainly on everyone's lips these days lol...