- Видео 189
- Просмотров 43 449
BoldDesk
США
Добавлен 24 сен 2021
The industry's most efficient, modern and intuitive UI, help desk software for managing support emails, automating repetitive tasks, and improving your customer experience.
Utilize BoldDesk to make customer service as the primary objective of your business.
~ Create and provide a knowledge base for support.
~ Examine and enhance your customer service team's performance.
~ Easily integrate with your favorite applications and do more.
~ Lower in price but greater in benefits.
To know more: syncf.co/41WFyDz
Utilize BoldDesk to make customer service as the primary objective of your business.
~ Create and provide a knowledge base for support.
~ Examine and enhance your customer service team's performance.
~ Easily integrate with your favorite applications and do more.
~ Lower in price but greater in benefits.
To know more: syncf.co/41WFyDz
BoldDesk—Latest Updates, September 2024
This video showcases the latest updates to the BoldDesk ticketing system! We've introduced advanced features driven by market trends and customer feedback to enhance performance, broaden usability, and boost overall customer satisfaction.
BOOKMARK DETAILS
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[00:00] Introduction
[00:14] Ticketing system updates
[03:51] AI copilot updates
[04:59] Integration module updates
[06:13] Reports and analytics module updates
[07:17] Admin module updates
[09:33] Knowledge base module updates
[09:56] Mobile app updates
BOLDDESK
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Product overview: www.bolddesk.com/features
Documentation: support.bolddesk.com/kb
Product updates: releases.bolddesk.com
Blo...
BOOKMARK DETAILS
----------------------------------
[00:00] Introduction
[00:14] Ticketing system updates
[03:51] AI copilot updates
[04:59] Integration module updates
[06:13] Reports and analytics module updates
[07:17] Admin module updates
[09:33] Knowledge base module updates
[09:56] Mobile app updates
BOLDDESK
------------------
Product overview: www.bolddesk.com/features
Documentation: support.bolddesk.com/kb
Product updates: releases.bolddesk.com
Blo...
Просмотров: 159
Видео
BoldDesk + Ringover Integration
Просмотров 4414 дней назад
This video demonstrates how to integrate the Ringover app with BoldDesk for seamless call management. You’ll learn how to install and configure the Ringover app in BoldDesk, configure webhooks in the Ringover app, map Ringover IVR phone numbers, and manage phone calls. BOOKMARK DETAILS [00:00] Introduction [01:15] Install and configure the Ringover app [02:39] Configure the webhook in the Ringo...
Setting Up Work Schedule on BoldDesk
Просмотров 4821 день назад
In this video, I’ve explained how to create business hours, holiday lists, and how to associate the holiday lists with the business hours. BOOKMARK DETAILS [00:00] Introduction [00:18] Business Hours [01:05] Holiday Lists BOLDDESK Product Overview: www.bolddesk.com/features Set up business hours for your organization: support.bolddesk.com/kb/article/127/set-up-business-hours-for-you...
Configuring Login Options for Agent and Customer Portals
Просмотров 7821 день назад
Welcome to our latest tutorial video, which demonstrates how to configure login options to enhance security, accessibility, and compliance, increasing user trust and satisfaction. Explore our tutorial video, “Setting Up Two-Factor Authentication (2FA) for Agents”: ruclips.net/video/ggVoYV-F-1g/видео.html Explore our tutorial video, “How to Configure BoldDesk with Microsoft Entra ID (Azure AD) S...
How to Set Response and Resolution Times in BoldDesk
Просмотров 2021 день назад
In this video, you will learn how to set ticket response and resolution times with SLAs in BoldDesk. You’ll also see how to turn off the default SLA. BOOKMARK DETAILS [00:00] Introduction [00:38] Turn off the default SLA [01:18] Configure SLA policies BOLDDESK Product overview: www.bolddesk.com/features How to turn off SLA: support.bolddesk.com/kb/article/13787/how-to-turn-off-an-sla How to con...
Integrate Your Helpdesk with Project Management Tools: Azure DevOps and Jira
Просмотров 4121 день назад
Learn how easily you can Integrate your helpdesk with project management Tools. You’ll learn how you can install and configure the Azure DevOps and Jira app in BoldDesk. BOOKMARK DETAILS [00:00] Introduction [00:24] Install and configure Azure DevOps [01:37] Install and configure Jira app BOLDDESK Product overview: www.bolddesk.com/features BoldDesk Azure DevOps integration: www.bolddesk.com/in...
Mapping Your Custom Domain for Your Support Portal
Просмотров 63Месяц назад
This video tutorial explains how to map your custom domain on BoldDesk. BOOKMARK DETAILS [00:00] Introduction [00:26] How to map custom domain BOLDDESK Product Overview: www.bolddesk.com/features Documentation: www.bolddesk.com/docs/configuring-customer-portal-settings Manage Multiple Brands: www.bolddesk.com/docs/managing-multiple-brands Blog: www.bolddesk.com/blogs Get in Tou...
Setting Up Ticket Auto Assignment Rules in BoldDesk
Просмотров 57Месяц назад
Learn how easily you can set up ticket auto-assignment rules in BoldDesk. BOOKMARK DETAILS [00:00] Introduction [00:18] Add auto-assignment rules BOLDDESK Product Overview: www.bolddesk.com/features Ticket Auto Assignment: www.bolddesk.com/docs/ticket-auto-assginment Blog: www.bolddesk.com/blogs Get in Touch: www.bolddesk.com/contact-us SUBSCRIBE BoldDesk on RUclips: www.youtube.com/@BoldDesk S...
Automation Rules that Run on Time Triggers in BoldDesk
Просмотров 67Месяц назад
In this video, you will learn how to set up time trigger automation rules with various supported conditions and actions. I will also explain how to manage the rules in BoldDesk. BOOKMARK DETAILS [00:00] Introduction [00:20] Create a time trigger rule [01:53] Manage the created time trigger rules BOLDDESK Product overview: www.bolddesk.com/features Automated help desk: www.bolddesk.com/automated...
BoldDesk-Latest Updates July 2024
Просмотров 491Месяц назад
This video showcases the latest updates to the BoldDesk ticketing system! We've introduced advanced features driven by market trends and customer feedback to enhance performance, broaden usability, and boost overall customer satisfaction. BOOKMARK DETAILS [00:00] Introduction [00:20] Ticketing system updates [03:09] Customer portal updates [04:08] Integration module updates [05:13] Reports and ...
How to Enable and Disable the Knowledge Base Self-Service Portal
Просмотров 100Месяц назад
Learn how to enable and disable the knowledge base self-service portal. BOOKMARK DETAILS [00:00] Introduction [00:17] How to enable KB [01:30] How to disable KB BOLDDESK Product Overview: www.bolddesk.com/features Documentation: www.bolddesk.com/docs/configuring-customer-portal-settings Manage Multiple Brands: www.bolddesk.com/docs/managing-multiple-brands Blog: www.bolddesk.com/...
How to Enable and Disable AI Assist Features
Просмотров 100Месяц назад
In this video, you will learn how to enable and disable AI assist features in BoldDesk. BOOKMARK DETAILS [00:00] Introduction [00:20] Enable AI assist features [00:51] Disable AI assist features BOLDDESK Product overview: www.bolddesk.com/features BoldDesk AI features overview: support.bolddesk.com/kb/article/15582/bolddesk-ai-features-overview Blog: www.bolddesk.com/blogs Get in touch: www.bol...
How to Create Agent Groups (Teams) in BoldDesk
Просмотров 95Месяц назад
Welcome to our latest tutorial video, which demonstrates how to effortlessly create groups for your support agents using BoldDesk’s import data feature and manually. BOOKMARK DETAILS [00:00] Introduction [00:10] Bulk import agent groups [01:55] Manually create groups BOLDDESK Product overview: www.bolddesk.com/features How to import agents and groups: support.bolddesk.com/kb/artic...
How to Add Email Notification Templates
Просмотров 112Месяц назад
Learn how to set up email notifications in BoldDesk. This video also shows you how to add and customize brand-specific email notification templates. BOOKMARK DETAILS [00:00] Introduction [00:20] Create an email notification template [01:03] Configure brand-specific email notification template BOLDDESK Product overview: www.bolddesk.com/features Help desk customization: www.bolddesk.com/help-des...
How to Configure BoldDesk with Microsoft Entra ID (Azure AD) Single Sign-On
Просмотров 84Месяц назад
This video demonstrates how to configure BoldDesk with the Azure AD Single Sign-On using OAuth 2.0 and Open ID Connect. BOOKMARK DETAILS [00:00] Introduction [00:27] Configure the Azure AD SSO using OpenID Connect [02:51] Configure the Azure AD SSO using OAuth 2.0 BOLDDESK Product overview: www.bolddesk.com/features How to set up BoldDesk with Azure AD single sign-on: support.bolddesk.com/kb/ar...
Manage General Settings for the Customer Portal
Просмотров 90Месяц назад
Manage General Settings for the Customer Portal
Managing Agent Permission Access in BoldDesk
Просмотров 88Месяц назад
Managing Agent Permission Access in BoldDesk
Setting Up an Internal Knowledge Base in BoldDesk
Просмотров 103Месяц назад
Setting Up an Internal Knowledge Base in BoldDesk
How to Enable Email Forwarding: Gmail and Outlook
Просмотров 352Месяц назад
How to Enable Email Forwarding: Gmail and Outlook
Connecting Customer Service Channels | Adding Support Emails
Просмотров 141Месяц назад
Connecting Customer Service Channels | Adding Support Emails
Signing Up for a Free Trial of BoldDesk
Просмотров 2572 месяца назад
Signing Up for a Free Trial of BoldDesk
Using Time Trigger to Solve or Close Tickets Automatically
Просмотров 542 месяца назад
Using Time Trigger to Solve or Close Tickets Automatically
How to Send Email Notifications to Agents for New Tickets
Просмотров 952 месяца назад
How to Send Email Notifications to Agents for New Tickets
Setting Up Direct Access to BoldDesk Portals
Просмотров 892 месяца назад
Setting Up Direct Access to BoldDesk Portals
How to Enable Email Forwarding in Outlook
Просмотров 1662 месяца назад
How to Enable Email Forwarding in Outlook
Wow!
Awesome!!!!!!!!
🤝
Nice
This release features was so nice.
Bold desk team Request you to integrate Slack
Yes. We are working on it. Our April month release will include the Slack integration.