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We are thrilled to share that the video interviews of our HKCCA Award 2024 winners are now ready for viewing! This is a wonderful opportunity to celebrate the remarkable achievements of our impressive winners. Join us in celebrating these outstanding participants who are passionate and have made a significant impact in their fields.

We are thrilled to share that the video interviews of our HKCCA Award 2024 winners are now ready for viewing! This is a wonderful opportunity to celebrate the remarkable achievements of our impressive winners. Join us in celebrating these outstanding participants who are passionate and have made a significant impact in their fields.

Dear Members and Guests, We are thrilled to announce that the video capturing the unforgettable moments from the HKCCA Award Presentation and Gala Ceremony 2024 is now ready to be shared! While the event may have concluded, the memories we created together will last a lifetime. This video beautifully showcases the joy, recognition, and camaraderie that filled the evening. We invite you to reliv...

Happy 25th anniversary, happy birthday HKCCA!

The Hong Kong Customer Contact Association (HKCCA) was honored to be invited as a co-host for the "有服同享 聚勢同興 (Shared Services; Shared Prosperity)" events, held in both Hong Kong and Guangzhou in August. This exciting initiative, organized by the Guangzhou Municipal Commerce Bureau, brought together over 300 guests from Guangzhou and Hong Kong, including government officials and representatives ...

Interview of corporate winners 2023

Interview of individual winners 2023

Interview of individual winners 2023

Interview Hang Seng Bank - HKCCA Award 2023

Interview HSBC - HKCCA Award 2023

Interview CSL Mobile Limited - HKCCA Award 2023

Interview HKT Limited (Commercial Group) -HKCCA Award 2023

Customer Service Centre Industry Greater Bay Area Study Tour 21 22 May 2024

The HKCCA Award 2024 assessment is just around the corner. While all the contestants are diligently preparing, let's take a moment to reflect on the inspiring stories of our 2023 Top 5 Winning companies. Their passion, innovation, and unwavering determination will leave you feeling energized and motivated to aim for your own HKCCA Award glory in 2024!

HKCCA Award 2023 - Winner Going Places to Osaka, Japan

HKCCA Symposium 2023

HKCCA Award 2023 Hightlight

HKCCA Award 2022: Winner interview: The Hong Kong Jockey Club

HKCCA Award 2022: Winner interview - HSBC

HKCCA Award 2022: Winner interview - CLP Power

HKCCA Award 2022: Winner interview - Hang Seng Bank Limited

HKCCA Award 2022: Winner interview 1823

HKCCA Award 2022: Winner interview GOGOX

HKCCA Symposium 2021 - Agile and Resilient