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Hi Prate! Feel free to send us an email info@indigosoftwarecompany.com and we can help you restore access.

You too!

You’d need to scratch/peel this off to access the screws

You're welcome!

Thank you so much for the feedback! I also love the new interface of Outlook for Mac.

@@indigosoftware9625 Update: My file was exported in oml format and can't figure out how to convert that to excel or some other file where I can view the data. I contacted Microsoft support and they said as of now it only exports as oml, which is only useful to import into another Outlook account. So... useless?

Best of luck!

I would be a freezer personally, so I could keep cool during this Texas summer. What about you?

Thank you so much for the feedback Sabrina!!!

Hi Kurtz, Thank you for the comment! Here are some steps to troubleshoot and resolve the issue with your audio interface and Logic Pro: Update Software: Ensure that Logic Pro and your audio interface drivers/firmware are updated to the latest versions. Check Compatibility: Verify that your audio interface is compatible with the version of Logic Pro you are using. Restart and Reconnect: Restart your MacBook Air and reconnect the audio interface. Sometimes, a simple restart can resolve connection issues. Audio Preferences: Open Logic Pro and go to Logic Pro > Preferences > Audio. Ensure that your audio interface is selected as both the input and output device. Check the I/O Buffer Size setting and try adjusting it. A higher buffer size can help with stability but may introduce latency. Core Audio Settings: In the same Audio Preferences menu, ensure that the "Enable Core Audio" option is checked. Reset Audio Preferences: Go to ~/Library/Preferences/ and delete the com.apple.logic.pro.cs file. This will reset Logic Pro's preferences, which might resolve the issue. Check Sample Rate: Ensure that the sample rate in Logic Pro matches the sample rate set on your audio interface. Use a Different USB Port or Cable: Try connecting your audio interface to a different USB port or use a different USB cable to rule out connectivity issues. Audio Interface Control Panel: Check the control panel or software that comes with your audio interface for any settings that might affect its operation with Logic Pro.

@@indigosoftware9625 I have tried all of this and I just tried changing the sample rate and resetting my presences. The issue is that when it records the audio it just does not record anything but I connected a whole new interface and had the same issue yet they work fine in garage band.

That's unfortunate :/ Wishing you the best of luck. And as always, a professional repair team would be recommended in this case.

Hi there! What country are you attempting to access from? And if you could please reply to our support address: info@indigosoftwarecompany.com

Hi Valeria! Thank you for the comment, and I'm sorry you're having some issues! We have 8 options listed below that could help with your issue: Check Account Permissions: Ensure both email accounts are set up with the correct permissions to move emails between them. Some email providers might restrict moving emails to another account. Update Outlook: Make sure your Outlook for Mac is updated to the latest version. Updates often fix bugs and improve functionality. Rebuild Outlook Database: Sometimes, the Outlook database may need to be rebuilt to fix issues. You can do this by: Close Outlook. Open the Microsoft Database Utility (located in /Applications/Microsoft Office/Office/). Select your profile and click "Rebuild." Check Email Server Settings: Verify that the email server settings for both accounts are configured correctly in Outlook. Ensure that both accounts support IMAP/POP protocols if you are moving emails between them. Drag and Drop Method: Try using the drag and drop method to move emails between folders and accounts. If this doesn't work, there might be a restriction or a bug causing the issue. Outlook Safe Mode: Try starting Outlook in Safe Mode to see if the issue persists. Safe Mode can help determine if the problem is caused by add-ins or custom settings. To start Outlook in Safe Mode, hold the Shift key while launching Outlook. Re-add Email Accounts: Remove and re-add the email accounts in Outlook. This can sometimes resolve synchronization issues. Go to Outlook > Preferences > Accounts, select the account, and click the minus (-) button to remove it. Then, add the account again by clicking the plus (+) button. Outlook Support: If none of the above steps work, consider reaching out to Microsoft Support for further assistance. They can provide more specific guidance and advanced troubleshooting.

In this case, you may not be signed into the correctly associated MS account. Is there another account you could try?

If you no longer use the email address that purchased your Microsoft 365 Office, have forgotten the password, and cannot change it through Yahoo, you can still try a few methods to resolve the issue and use your product key on a new laptop. Here are the steps you can follow: Contact Microsoft Support: The best course of action is to contact Microsoft Support directly. Explain your situation to them, and provide your product key. They can help verify your purchase and assist in transferring your subscription to a new email address or help you regain access. Use the Microsoft Account Recovery Form: If you remember any details about your Microsoft account, you can use the account recovery form to attempt to regain access: Go to Microsoft Account Recovery Enter the email address you used to sign up with Microsoft, and follow the prompts to verify your identity. Product Key Redemption: If you have the product key, you might be able to redeem it on a new Microsoft account: Go to Microsoft Setup Sign in with a new Microsoft account or create a new one. Enter your product key and follow the instructions to install Microsoft 365 on your new laptop. Yahoo Account Recovery: Attempt to recover your Yahoo account: Go to Yahoo Account Recovery Follow the steps to recover your Yahoo email account. If you can regain access to your Yahoo email, you can then reset your Microsoft account password. Proof of Purchase: Gather any proof of purchase you might have, such as email receipts or transaction details. This can be useful when contacting Microsoft Support for verification purposes. Check for Alternative Email Addresses: Sometimes, you might have added an alternative email address or phone number to your Microsoft account. Try using those for account recovery.

Hi John! Here are some steps that can help you navigate this process on Mac: Memory updated Welcome to using a MacBook Air, Gabe! Here’s how you can copy an email to an existing calendar event or into a file folder using Outlook on your Mac: Copying an Email to an Existing Calendar Event Open Outlook: Launch Outlook on your MacBook Air. Open Calendar: Click on the calendar icon in the bottom left corner to open the calendar view. Open the Calendar Event: Double-click on the existing calendar event to open it. Copy the Email: Go to the email you want to copy, open it, and press Command + A to select all content. Press Command + C to copy the email content. Paste into Calendar Event: Go back to the calendar event window and click into the description or notes area. Press Command + V to paste the copied email content. Save the Event: Click on “Save” or “Close” to save the changes to the calendar event. Copying an Email into a File Folder Open Outlook: Launch Outlook on your MacBook Air. Select the Email: Click on the email you want to copy. If you want to copy multiple emails, hold down the Command key and click each email. Drag and Drop to Folder: Click and hold the selected email(s), then drag them to the desired folder in the sidebar. Alternatively, if you want to save the email as a file on your Mac: Export the Email: Select the email you want to copy. Go to File > Save As. Choose the location where you want to save the email and select the format (typically .eml or .msg). Click “Save.” Move the File to Desired Folder: Use Finder to navigate to the saved email file and move it to your desired folder.

@@indigosoftware9625 thank you. Navigating to a Mac after being a 100% PC user is not as easy as I thought.

Hi Roger! Thank you for reaching out! I've provided some troubleshooting methods that may clear up the error: 1. Check System Requirements Ensure that the computer meets the minimum system requirements for Windows 10. You can find the system requirements on the Microsoft website. 2. Run Windows Update Troubleshooter Windows has a built-in troubleshooter that can help resolve issues with Windows Update. Go to Settings > Update & Security > Troubleshoot. Select Windows Update and run the troubleshooter. 3. Free Up Disk Space Ensure that there is enough free disk space on the computer. Windows 10 requires at least 16 GB of free space for the 32-bit version and 20 GB for the 64-bit version. 4. Disable or Uninstall Antivirus Software Third-party antivirus software can sometimes interfere with the upgrade process. Temporarily disable or uninstall any third-party antivirus software and then try the upgrade again. 5. Check for Disk Errors Run a disk check to ensure there are no errors on the hard drive. Open Command Prompt as Administrator. Type chkdsk /f /r and press Enter. Follow the prompts and restart the computer if necessary. Let us know if this solves your issue! Best, Gabe

You're welcome!

You're welcome!

To import your Outlook PST files from your Windows computer to Outlook on your Mac, you don't need to convert them to OLM files. Here's a step-by-step guide: Export PST from Windows Outlook: Open Outlook on your Windows computer. Go to File > Open & Export > Import/Export. Select Export to a file and choose Outlook Data File (.pst). Select the folders you want to export and save the PST file. Transfer PST to Mac: Transfer the PST file to your Mac using a USB drive, external hard drive, or cloud storage. Import PST to Mac Outlook: Open Outlook on your Mac. Go to File > Import. Select Outlook for Windows archive file (.pst) and click Continue. Locate the PST file you transferred and click Import. If the emails are not visible after importing, try the following: Check All Mailboxes: Ensure you are viewing all mailboxes and not just a specific folder. Rebuild Outlook Database: Go to Tools > Accounts and select your account. Click on Advanced and then Rebuild. If you continue to have issues, try using a third-party PST to OLM converter tool. These tools can sometimes handle the import process more smoothly. Let me know if you need further assistance!

No problem!

Installing Microsoft Office on a MacBook Air M1 typically consumes around 5-6 GB of system memory. However, the actual usage can vary depending on the applications you use and the size of the files you work with. Let me know if you have any other questions!

No problem 👍, thank you!

We’re expecting windows 12 in the second half of 2024, and we should see some extensive upgrades to the AI capabilities and overall UI.

Hi Samuel! To collapse the "Today," "Yesterday," and "Last Week" views in Outlook for Mac to make your inbox easier to see, follow these steps: Open Outlook for Mac and go to your Inbox. Locate the Group Headers (such as "Today," "Yesterday," "Last Week") in your message list. Click the small triangle or arrow next to each group header. This will collapse the group and hide the individual emails within that group. Repeat this for each group header you want to collapse. If you want to change the way your messages are grouped entirely, you can modify the settings: Go to the "Organize" Tab: Click on the "Organize" tab at the top of the window. Change Grouping Options: In the "Arrange By" dropdown menu, you can select different criteria for organizing your emails, such as Date, From, or Subject. Selecting "None" will remove grouping and list all emails individually. Use the "View" Tab: Click on the "View" tab. Select "Arrange By" and choose your preferred arrangement option. This will help you customize your view and make your inbox easier to navigate.

@@indigosoftware9625 thank you for some reason I don't have the small triangles next to the "Today" "Yesterday etc? Any idea how to get them? Is it some other setting I need to change?

To revert the changes you made and restore your internet settings to default, follow these steps: Enable TCP Heuristics: Copy code netsh int tcp set heuristics enabled Set Global Auto-Tuning Level to Normal: Copy code netsh int tcp set global autotuninglevel=normal Reset Global RSS Settings: Copy code netsh int tcp set global rss=disabled Reset Winsock: Copy code netsh winsock reset Reset IP Settings: Copy code netsh int ip reset Release and Renew IP Configuration: Copy code ipconfig /release ipconfig /renew Flush DNS: Copy code ipconfig /flushdns After running these commands, restart your computer to ensure all changes take effect. This should restore your internet settings to their default state and potentially resolve the issues caused by the previous changes.

You're welcome!

HI Aldred! Sorry to hear you're having issues. Here are a few troubleshooting steps you may try in addition to resetting the nvram and smc Restart Your Mac: A simple restart can resolve many performance issues. Click the Apple logo in the top-left corner and select "Restart." Check for Updates: Ensure your macOS and applications are up to date. Go to "System Preferences" > "Software Update" to check for macOS updates. Open the App Store and go to the "Updates" tab to update your apps. Manage Background Processes: Open "Activity Monitor" from the Utilities folder within Applications. Check the CPU tab for processes using high CPU and consider closing them. Check the Memory tab for processes using a lot of memory. Clear Cache: Open Finder, then press "Shift + Command + G" to open the "Go to Folder" dialog. Type ~/Library/Caches and press Enter. Delete files and folders inside, but not the Caches folder itself. Reset SMC (System Management Controller): Shut down your Mac. Press and hold Shift + Control + Option + Power button for 10 seconds. Release all keys and then press the Power button to turn on your Mac. Reset NVRAM/PRAM: Shut down your Mac. Turn it on and immediately press and hold Option + Command + P + R for about 20 seconds. Release the keys and allow your Mac to restart. Free Up Disk Space: Ensure you have adequate free disk space. Aim for at least 10% of your total disk space to be free. Move unnecessary files to an external drive or cloud storage and empty the Trash. Check for Malware: Use a reputable antivirus or anti-malware program to scan for any malware that might be affecting performance. Optimize System Settings: Go to "System Preferences" > "Energy Saver" and ensure settings are optimized for performance.

@@indigosoftware9625 I already did everything but the frames still drop

Glad to hear!

You're welcome!

We're wishing you the best!

Thank you for the feedback! Did you find a good alternative software that I can update in the description?

It sounds like you're experiencing a common issue in Outlook where emails get stuck in the Outbox after importing data. Here are a few steps you can try to resolve this: Check Email Settings: Ensure that your email account settings, including SMTP server details and port numbers, are correctly configured in Outlook. Offline Mode: Sometimes Outlook might be in Offline mode inadvertently. Check the bottom right corner of the Outlook window. If it says "Working Offline," click on it to switch back to Online mode. Clear Stuck Emails: Open the Outbox folder and try to delete or move the stuck emails. Sometimes, a single problematic email can cause others to get stuck. Send/Receive Settings: Verify your Send/Receive settings. Go to the Send/Receive tab and click on "Send/Receive All Folders" to force Outlook to try sending again. Repair Outlook Profile: If the issue persists, try repairing your Outlook profile. Go to Control Panel > Mail > Show Profiles. Select your profile and click on "Properties" > "Email Accounts." Choose "Repair" and follow the prompts. Check Antivirus/Firewall: Ensure that your antivirus or firewall settings are not blocking Outlook from sending emails. Temporarily disable them to test if it resolves the issue. Update Outlook: Make sure you have the latest updates installed for Outlook. Updates often include bug fixes and improvements that could resolve issues like this. Legacy Outlook Compatibility: If sending works fine in Legacy Outlook but not in the new version, consider checking if there are any compatibility issues with add-ins or settings between the two versions.

Yes!!

You're welcome!

You'll just need to manually add the account back in since it's a different version of the software.

Glad we could help!

To locate the Outbox folder and edit a scheduled email in Outlook for Mac, follow these steps: Check for the Outbox Folder: Ensure the folder pane on the left side is expanded. If collapsed, click the small arrow or triangle next to your account name or "Inbox." If the folder pane is not visible: Go to the "View" tab. Select "Folder Pane" and ensure it is set to "Normal" or "On." Accessing and Editing the Scheduled Email: The scheduled email will be in the Outbox until it is sent. Open the Outbox folder, find the email, and double-click it to make edits. After editing, save it to send later or send it immediately. Using the Tabs: Home Tab: Access main email management options. View Tab: Customize the Outlook view and ensure the Folder Pane is visible. Help Tab: Search for "Outbox" or "Scheduled Email" for specific guidance. Using Search Function: Click the search bar at the top and type "Outbox" to locate it quickly. Check if the Email was Sent: If you suspect the email was sent, check the "Sent Items" folder.

Yes, you can move a scratch disk to a different hard drive on your computer. A scratch disk is a temporary storage location used by applications like Adobe Photoshop or video editing software to store temporary files and data while working on projects. Here’s how you can move a scratch disk to a different hard drive: Open the Application Preferences: Launch the application (e.g., Adobe Photoshop) and go to the application preferences or settings. Locate Scratch Disk Settings: Look for the section related to scratch disks or temporary storage settings. In Photoshop, for example, you can find this under Edit > Preferences > Scratch Disks. Select a New Scratch Disk: From the scratch disk settings, choose the hard drive you want to use as the new scratch disk. It should appear in the list of available drives. Set Priority: If you have multiple drives, you can set the priority order for scratch disk usage. The application will use the first available scratch disk with free space. Apply Changes and Restart: Apply the changes in the preferences or settings dialog and restart the application. This ensures that the application starts using the new scratch disk for temporary storage. By moving the scratch disk to a different hard drive, you can potentially improve performance, especially if the new drive has faster read/write speeds or more available space than the previous one. Always ensure that the scratch disk has sufficient free space to accommodate temporary files created during your work in the application.

Hey Fernando. Thank you for your comment. Here are a few steps you could try to resolve this: Check iCloud Sync Settings: Open System Preferences on your Mac. Click on "Apple ID" and then select "iCloud." Review the settings under iCloud Drive. Ensure that only necessary folders are selected for syncing. You can uncheck unnecessary folders to see if it resolves the issue. Disable and Re-enable iCloud Drive: Go to System Preferences > Apple ID > iCloud. Uncheck "iCloud Drive" to turn it off. This will prompt a confirmation message asking if you want to keep a copy of your iCloud Drive data on your Mac. Choose "Keep a Copy." After turning off iCloud Drive, restart your Mac. Go back to System Preferences > Apple ID > iCloud and re-enable iCloud Drive. Check iCloud.com: Log in to iCloud.com from a web browser on another device. Navigate to iCloud Drive and check if the same folders are present there. If they are, try deleting them from iCloud.com and see if they reappear on your Mac. Clear iCloud Cache: Sometimes, clearing the iCloud cache can resolve syncing issues. This requires using the Terminal app. Open Terminal (Applications > Utilities > Terminal). Type the following command and press Enter: Copy code killall bird This command restarts the iCloud process. Check if the folders stop reappearing after doing this. Check for macOS Updates: Ensure your macOS is up to date. Updates often include bug fixes and improvements related to iCloud and syncing.