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Patrick Sollee
Добавлен 15 июл 2020
Fixing things, other topics
Samsung Dishwasher Waterwall 7E Error. DIY fix. Using replacement part and Magnet
Samsung Dishwasher Waterwall 7E Error. DIY fix. Using replacement part and Magnet
Просмотров: 10 788
This problem is so common that I wonder if I bought the right dishwasher. I think I will add the $200 five year warranty within 30 days of purchase.
Thanks man
If I took the waterwall diverter out and put it back when it wasn’t all the way back is that a problem? Is there a way to fix that? When I run it, the waterwall goes to the back and seems like it keeps trying to go back for several seconds before it then goes back forward. Is this the magnet problem or the fact that I reinstalled the waterwall arm mostly forward when the new motor thinks its new installation position is all the way back for the waterwall? (I can see the waterwall trying to go back when it’s already back, by running it with the door open and a screwdriver in the side of the door slot so it runs. )
I think the magnet would address this. When the dishwasher starts its cycle it goes back to the 'start' position. But without the magnet (in some models) it cant detect its actually in the 'start' position.
@@patricksollee6682you say for the magnet, any bigger than the size you purchased would have been too thick. Can you say the size magnet you got? Maybe look up in your Amazon purchase history? I held a flashlight butt end that has a magnet on it, right against the left side of the sensor and it stopped the waterwall going back. I tried to hold the flashlight magnet near the right side and it didn’t stop it going back. Maybe I just need a very strong magnet so contact isn’t needed for detection. Knowing what magnet thickness you got would be very helpful.
@@wstt4 www.amazon.com/gp/product/B06XD2X45M/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1 DIYMAG Powerful Neodymium Disc Magnets with Double-Sided Adhesive, Strong Permanent Rare Earth Magnets for Fridge, DIY, Building, Scientific, Craft, and Office Magnets, 1.26 inch Diameter, Pack of 6
Just wanted to say thanks. Replaced motor and assembly and was still getting 7E error. Placed recommended magnet under the spray assembly as in your video, and all worked perfectly first time.
(This is about: how to easily remove middle rack from your Samsung dishwasher). This is a awesome educating and very helpful presentation you have made! You must spent a lot of time to make it that way. Thank you very much! Also... I wouldn't be myself if I would leave everything "too beautiful" :) So when you go to your presentation exactly at 12 minutes - you mention a difficulties with middle rack removal. I suspect that you must have done it some how a wrong way, because it is actually very easy. Those two little plastic "brackets" (inserts) - one on each side of the rack are the key to free it. Lets say we talking about a piece on the right side - just like the one you show on your picture. Notice, there is a little square on top of it. The only thing you need to do, is take something thin (a small screwdriver, etc. ) and push this little square down, to make it bent down a little bit, but pushing it down, push it in direction away from the rack in the same time. That little square is raised up a bit, just to hold the edge of the metal bar... So doing that - you would make the edge of that square releasing the whole plastic piece, which will kind of pop down and away from the rack. In my case it didn't even fall down. Then you do not try to pull it up! You easily (I used my fingers) grab it from the right side... It comes out loosely... These two plastic pieces - simply block 2 (of 4 total) bolts which hold a whole rack. These bolts sit in kind of elongated slots, with notches on one side. So when you remove these two plastic pieces - you make just enough space for bolts to move in slots - up to the notch and then you simply pull up the rack. I did try to put these little plastic from the top when assembling my dishwasher... And now I know that this is simply not a way to do it. You just need to put it in exactly the way you did pull it out. (Always make sense anyways. LOL) So I just slid one in - bottom first - exactly into place where the notch is - and just push it in toward rack. Clicks in like the easiest thing ever. Try it! It really works and it is super easy! OK. Two more things: 1. Sorry for my broken English (emigrant here). 2. If you think that I wrote all of this to make you feel bad or something like that - YOU 100% WRONG! A proof? Here we go: I know how to remove a middle rack, not because I am super smart, but because I was watching how the other guy does it on his youtube video :D So, please - do not judge me ;) It is all about helping people and you did such a great job, so I wanted to be a bit helpful too. For you and for others as well. Have a great day my Friend!
Thank you for the detailed info. Will try it out. Hope others will benefit as well.
Have to give you credit. I performed job today with me motor and magnet I ordered. It worked perfectly. Well at first it didn't. I powered it on, off, started then held reset button down to 1. Then turned back on. No more 7e. Finally heard water coming in. Awesome video. Had to come here and give your thumbs up !!!
awesome explanations with detail. please make more
After replacing motor sensor assembly and the middle part with the water wall and the water wall now the water wont pump in or sounds like its draining and suggestions?
Were you able to resolve? Sorry don't really have any tips, except maybe recheck everything put back together tightly.
Yes. So after replacing the whole assembly and all that. The magnets that come one the waterfall were not strong enough to let the sensor know that it was all the way back. I added some earth magnets to the water wall and it resolved the problem.
Great video! I had problem with motor, exactly as here: ruclips.net/video/P7cr4B482CY/видео.html
I turned the sensor around on the new part and it works great until the motor goes out again
How did you turn the sensor around?
Thank you for this video, it really helped me. The new sensor did not detect the magnet on the bottom of the diverter base so adding a larger diameter neodymium one did the trick. Went through all that work and though I'd have to harvest the old sensor which I see you considered as well. Heads up, the neodymium magnet you used will rust. You can use epoxy coated ones and they won't. Epoxy coated ones will usually be black. Easy to tell them apart. Non coated ones are silver.
Glad video helped somewhat! I'll keep eye on magnet, so far its been using the same magnet for 16 months no issues with it.
19:33 I cannot remove the motor plus sensor. I removed clip and rest of motor is still docked.
If this is still issue.....do you mean the plastic ring was hard to get off? I had to hit lightly with hammer and screwdrive to get it to move. Maybe try the other direction of loosing it. If I recall I was on the right side of it and tapped forward.
Great video I'm about to work on one myself thank you very much for the video
Good luck!
Just fixed this issue today. I had the dreaded 7E code. Washer would run for about 15 minutes and then stop. I replaced the motor assembly (about $115 from www.samsungparts.com/Default.aspx) and placed a rare earth magnet underneath the water wall carriage (the thing that translates the deflector back and forth). The magnetic force is strong enough to keep it in place during a wash cycle. I just completed a successful cycle. Tip 1) To remove the lock ring, use a soft blow hammer and flat head screw driver. Lightly tap the screwdriver against one of the ridges on the lockring and it will effortlessly rotate. From a bird's eye view, rotate it clockwise to loosen and counter clockwise to tighten. Tip 2) The tab to remove the middle tray is very easy to uninstall. Take a butter knife, press down lightly on the upper lip of the tab and push it outwards. Installing it is just as easy. Only light pressure is needed in both scenarios. I took 3 hours to do this job. Would have been 2 hours if I figured out how to remove the lock ring with the hammer/flathead sooner. Lastly, I noticed that my waterwall deflector is significantly harder to manually move back and forth with the new motor installed. With the old one, I could move it back and forth pretty easily. Just proof that the motor was is culprit. Thank you Patrick Sollee for putting this video together.
If you want to solve any problem with Samsung's dishwasher, never buy one.
Yup, never again. They got me with the ridiculous MSRP, they were all advertised as half off.
Yes I also got mine at big discount :( would not buy a water wall one again, now knowing how they work. But its been working for 7 years now...knock on wood.
Heat demagnetize some magnet. Samsung designed it to sell parts or poor engineering
Yes been sort of expecting that, but so far so good. Its been 6 months running it once every 2 days. Same magnet. The box of magnets had several in them so will replace when needed.
Better not to buy any Samsung appliances!
I can’t get the magnet to stick under the gray waterwall assembly , did you put the magnet under the gray slide or on top of the gray module at the backside?
under the gray plastic thing that the diverter is connected to (that moves with red diverter). when facing the dishwasher, its on the right side. The magnet sticks out a little on the side. It is held by magnetism, no adhesive used. Pull out the diverter and place magnet under the gray plastic thing. It should stay there by magnetism. Then run dishwasher. The magnet will shift a little and end up to the right a bit. But it stays in place for me. The magnet allows the new sensor to detect the "back" of dishwasher so it can change diretcions.
@@patricksollee6682 Mine must be made different I can’t get the magnet to hold to the gray track under the bottom that the diverter hooks on
@@sidallen685 When you put your hand with magnet can you feel any push back (if not flip magnet over and check that side). If cant then maybe magnet is not located there. Try putting new magent on the red diverter, there is place close to the grey thing. Try it on both sides, and maybe use multiple magnets
@@patricksollee6682 I’ve decided to replace the factory magnet with an OEM part. Thanks
@@sidallen685 Let me know how it works out. Since I think the Sensor is in slightly different location on the newer assembly, not sure if new magnet will help. But worth a shot. If does not, could try to place the magnet(s) inside the diverter (there is another video of someone doing this and it worked for them). The magnet in assembly needs to detect the magnet in/on the grey thing.
I bought DW80H9950US/AA model in 2014. I am having the same issue with waterwall, but I have no magnets on my reflector. Does anyone have an idea how to fix this motor/sensor problem?
I think its in the plastic part, might not be able to see. The magnet in the reflector is how the sensor detects its at the back of the dishwashwer, and to change directions and go back forward. So there is magnet in there.
@@patricksollee6682 Thanks Patrick. I found where the magnet is. It is underneath of the runner on which the reflector is mounted. It is enclosed in plastic. I could not pull it out though. Anyway, I went ahead and bought a new one. Coming in a week. I'd like to try replacing the magnet first to make sure the problem is in the motor/sensor.
What size is the magnet?
on the diymag box it says 1.26" x 1/8".. These are round, so 1.26 diameter, and 1/8 inch thick.
I had this exact issue with my Samsung Waterwall from April 2014 (DW80H9930US/AA-00). I followed your steps which required both the motor replacement and the magnet. It has been working perfectly for 10 loads. No issues. I ordered the Nozzle Cover Assembly (Part #PD00035417 | Mfg #DD97-00216A) from the PartsDr.com for $102.76 I also ordered the "DIYMAG Powerful Neodymium Disc Magnets with Double-Sided Adhesive, Strong Permanent Rare Earth Magnets for Fridge, DIY, Building, Scientific, Craft, and Office Magnets, 1.26 inch Diameter, Pack of 6" from Amazon (item: B06XD2X45M) for $10.99 I appreciate the time you spent putting together this clear presentation on the steps to do this repair. I was grateful to find your video during the pandemic to avoid having a repairman visit my house. My only mistake was not setting the gray rings correctly which allowed one of the tubes to have a slight leak. I assumed they were threaded but you really only need to lock them into place. The slight leak resulted in triggering a leak detection error. Good grief. But after allowing it to dry over night. The dishwasher has been running perfectly.
Great, glad its working.
Great video - thank you! I just got the 7E error the other day - happens after about 6 minutes into a quick wash - interestingly, if I remove the Waterwall reflector and just let the dishwasher run without it, it completes the full cycle. If I put it back on and run it again, error comes back. Almost like the waterwall reflector is weighing down the grey holder/carrier - perhaps the motor is no longer able to drive the weight/pressure from water jets? I also checked in test mode (n5) and it does the same thing. I'm assuming I have to replace the motor, but not sure about the sensor (on my model it appears to be a separate part/cable) - the sensor cable costs as much as the whole motor! Any suggestions on what my next move should be based on the behaviour I am seeing with that error would be appreciated... Here are the parts I think I need related to my model (DW60H9970US) : Motor = shop.onlineappliancespares.com.au/part/m1523749-289182/46097 Sensor = shop.onlineappliancespares.com.au/part/m1509913-275346/46097
Hi, sounds just like my case. When the water jets shoot water to the reflector - that puts extra load on the motor that moves it back and forth. Knowing what I know now...I would just replace the motor in your case. If you do replace the entire part (like I did) you may also need the magnet, depending on your model year. Pretty sure now that there is incompatibility (sensor location moved) in the new entire part vs. the old one. Good luck! BTW - mine is still going good - done more than 20 runs on it.
Just checked those links you put in....you need the actual motor (not on any of your links).....
The part I bought was: Samsung Dishwasher Nozzle Cover, DD97-00216A. The pictures look the same, the motor has same writing on it....but the one you found is much cheaper....$35 vs $100. You could buy that part and pull the motor out......since here in US at least the motor is about $100.
Had to reply to share my experience (took a few weeks for the part to ship). So I purchased the Nozzle Cover as per my original link - the image looked right, but the price didn't (AUD$35, about USD$25). Luckily, it was correct (bargain!) and this is what I received: imgur.com/gsfd8Bx So I went ahead and installed the whole thing and it all seemed to work well - 7E error was gone, but I got the magnet issue - next, I tried a magnet in the same location as your video, but didn't work for me - interestingly, when I taped the magnet to the waterwall reflector on the other side, it worked! So, I ran a couple of washes through, no 7E error, but started to get leak errors (LE). Checked the connections and found that the plastic ring that holds the main motor wouldn't didn't quite fit right and it was leaking at that spot. Then I decided to take the whole Nozzle assy out and compare the old and the new and discovered some differences. 1. The sensor in the new unit has a different orientation to the old one (explains magnet issue) Old unit: imgur.com/6ZlXai2 New unit: imgur.com/4p48nC1 2. The new unit had a different mould shape around the motor then the old unit: imgur.com/P5PNrU9 This explains the fact that it didn't fit quite right and hence the leak errors. So, I did what you suggested and just swapped out the motor from the new unit to the old unit and everything worked fine after that - no magnet required and no leaking! Have run it about 6 times and it's been perfect. Thanks for all your help - learnt a few things and saved several hundred dollars in the process! P.S. the company that I bought the parts from (onlineappliancespares) discontinued all Samsung parts soon after I received mine - hence, the links I originally posted above, no longer work!
@@elhavis Great! Thanks for the update. I've kept my old nozzle assembly, and if current motor goes bad in a few years, would probably just get a new motor. Mine is still working, done probably 30 loads now. One day recently wife came in and said you are not going to be happy, there was code on dishwasher......but turned out the middle rack was not all the way pushed in - you have to connect it to the water source with a small push. So all still good :)
Great explanation, I have same one,second time replacing my waterwall motor.
Thanks! BTW still running good, more than 20 runs.
When removing the Waterwall motor can it be removed without removing the whole sensor unit? It's difficult to get to the two screws holding the motor in place so if anyone has any tips or tricks let me know please. I did attempt to remove the whole sensor assembly but the ring isn't budging and a couple of the plastic lips broke. -edit- I ended up putting the DW door down and removed the bottom tray that clips in. I was able to reach the 2 screws with a long screwdriver. Thank you.