- Видео 83
- Просмотров 15 681
Replicant
США
Добавлен 26 мар 2020
Replicant is the only conversational AI solution that enables contact centers to autonomously resolve the majority of customer service conversations just like a human agent.
CAA Club Group Doubles Call Completion Rate
CAA Club Group Doubles Call Completion Rate
Просмотров: 56
Видео
Replicant for Retail: Bring Every Caller to the Front of the Line
Просмотров 963 месяца назад
For retail and e-commerce brands, the contact center represents a virtual storefront for shoppers. See how Replicant delivers a more seamless shopping experience by resolving common customer calls and freeing agents to focus on more high-value requests. Learn more: www.replicant.com/retail
Replicant for Financial Services: Give Callers an Experience Worth Investing In
Просмотров 613 месяца назад
Financial service providers are built on trust, meaning their contact centers must scale service efficiently while also maintaining high member satisfaction. See how Replicant resolves common customer requests and frees agents for more crucial calls. Learn more: www.replicant.com/financialservices
Replicant Product Overview: The Leader in Resolution
Просмотров 2533 месяца назад
Benjamin Gleitzman, Co-founder and CTO of Replicant, introduces to you the only conversational AI platform built to resolve the majority customer service interactions. Learn more at replicant.com
The Contact Center Automation Imperative
Просмотров 423 месяца назад
The Contact Center Automation Imperative
Helping Organizations Build Extraordinary Teams
Просмотров 123 месяца назад
Helping Organizations Build Extraordinary Teams
Now I’m Listening: Designing Compliant Conversations for Digital Newbies
Просмотров 123 месяца назад
Now I’m Listening: Designing Compliant Conversations for Digital Newbies
Realizing Value from Contact Center Automation
Просмотров 243 месяца назад
Realizing Value from Contact Center Automation
Use Cases & Navigating Change Management
Просмотров 303 месяца назад
Use Cases & Navigating Change Management
Building a Resilient Contact Center of the Future: Leveraging Intelligent Automation
Просмотров 1593 месяца назад
Building a Resilient Contact Center of the Future: Leveraging Intelligent Automation
7 Tips for Getting Started with Contact Center Automation
Просмотров 323 месяца назад
7 Tips for Getting Started with Contact Center Automation
The Burnout Fix: Replacing Chaos with Control
Просмотров 1253 месяца назад
The Burnout Fix: Replacing Chaos with Control
The Resolution Recipe: How Great Conversation Design Delivers and Delights
Просмотров 463 месяца назад
The Resolution Recipe: How Great Conversation Design Delivers and Delights
You're Not Hallucinating: Demystifying Generative AI
Просмотров 2,2 тыс.3 месяца назад
You're Not Hallucinating: Demystifying Generative AI
From A to Z: The Real World Journey to an Automation-First Contact Center
Просмотров 293 месяца назад
From A to Z: The Real World Journey to an Automation-First Contact Center
The Future of Customer Service is Here
Просмотров 214 месяца назад
The Future of Customer Service is Here
Agents Transformed: Lessons from Love's Travel
Просмотров 44 месяца назад
Agents Transformed: Lessons from Love's Travel
Automation at the Center of Hippo's Customer Experience
Просмотров 24 месяца назад
Automation at the Center of Hippo's Customer Experience
Behind the Hype: Fireside Chat with OpenAI
Просмотров 1354 месяца назад
Behind the Hype: Fireside Chat with OpenAI
Pulse Check: Key Findings from the 2023 State of Care Report
Просмотров 174 месяца назад
Pulse Check: Key Findings from the 2023 State of Care Report
Replicant 2.0: From Incredible to Inevitable
Просмотров 594 месяца назад
Replicant 2.0: From Incredible to Inevitable
Eliminating Wait Times: Using AI To Automate Service Scheduling
Просмотров 134 месяца назад
Eliminating Wait Times: Using AI To Automate Service Scheduling
Reducing Average Handle Time by 50%: Using AI to Automate Patient Intake
Просмотров 74 месяца назад
Reducing Average Handle Time by 50%: Using AI to Automate Patient Intake
Replicant for Consumer Services: Make Every Call a White Glove Experience
Просмотров 484 месяца назад
Replicant for Consumer Services: Make Every Call a White Glove Experience
Replicant for Healthcare: Personalize Every Patient Experience
Просмотров 614 месяца назад
Replicant for Healthcare: Personalize Every Patient Experience
Replicant for Insurance: AI Your Policyholders Can Count On
Просмотров 924 месяца назад
Replicant for Insurance: AI Your Policyholders Can Count On
Isn’t it time to start using the term ‘volition’ a lot more in these discussions. AI never leads the conversation in its current form.
Also I feel like I disagree with the conclusion of “not anthropomorphizing Non Human Intelligent Systems”, but I feel like I am actually in the same direction. As in, while “anthropomorphizing” them, I’m actually less “treating them like human” and more “treating humans like intelligent systems”… I feel like I’m rambling and I don’t know what I’m talking about. But I think while it’s important to understand the Shoggoth is a Shoggoth and quite different from your conventional humans, I do believe “pretending they are human” is an important part of advancing the phenomenon until Shoggoth can behave and function more like a human. I guess what I want to say is, “haha eliza effect go brrrrrr”. And that human to human interactions are fundementally based on eliza effects anyway.
I am in the camp that considered “human consciousness is a type of controlled hallucination that significantly benefits survivalbility of both the individual and the tribe”, so LLMs being able to hallucinate seems like a positive trait for me lol
Great comprehensive overview
You are a natural, Benjamin!
LLMs interpolate. They almost never are trained on the exact input you give them. Humans also do this, but are way better at it.
Indian dhotini has more shot at creating a new religion other than building a replicant. These folks are professional when it comes to steal VC's money living off the hype of true founders.
insightful conversation, i learnt a lot and more so from zoom cio, he oozed wisdom
Nah literally nobody enjoys talking to robots over actual employees
Promo*SM 😣
Promo`SM