Customer Experience Training Kenya
Customer Experience Training Kenya
  • Видео 9
  • Просмотров 36
5 Key Soft Skills to Train Your Customer Service Team On
Key Soft Skills to Train Your Customer Service Team On
It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you’ll lose customers.
It’s not impossible to turn things around. Transforming your customer service from mediocre to great won't happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.
#CustomerService #SoftSkills #Training #CustomerExperience #TeamDevelopment
For more information on our customer service training, click the link below;
www.corporatestaffing.co.ke/em/customer-service-training-in-kenya/
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Видео

How to Successfully Onboard a New Customer Service Team8:58How to Successfully Onboard a New Customer Service Team
How to Successfully Onboard a New Customer Service Team
Просмотров 119 часов назад
How to Successfully Onboard a New Customer Service Team Onboarding new team members in customer service is a crucial process that can affect the quality of service, the retention of employees, and the performance of the team. However, onboarding can also be challenging, especially in remote or hybrid work environments, where face-to-face interactions are limited. #CustomerService #Onboarding #N...
6 Things You Can Do to Satisfy an Unhappy Customer7:596 Things You Can Do to Satisfy an Unhappy Customer
6 Things You Can Do to Satisfy an Unhappy Customer
Просмотров 314 дней назад
Things You Can Do to Satisfy an Unhappy Customer When it comes to building brand loyalty, strong customer service and brand experience are necessary. After all, customers have an assortment of tools at their fingertips to share about their experience with your brand. And more often than not, they like to share their bad experiences to keep others from experiencing the same thing they did. #Cust...
Best Customer Service Training Methods8:39Best Customer Service Training Methods
Best Customer Service Training Methods
Просмотров 4Месяц назад
Best Customer Service Training Methods Customer service is no longer a nice-to-have feature - it's a necessity. Modern consumers expect exceptional experiences and want organizations to resolve their issues quickly and accurately. A customer service department with well-trained agents is crucial for any successful organization. With the right customer service training programs, you can empower ...
5 Skills Every Customer Service Manager Needs7:405 Skills Every Customer Service Manager Needs
5 Skills Every Customer Service Manager Needs
Просмотров 4Месяц назад
Skills Every Customer Service Manager Needs While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is your customer service team. It's important to hire people who genuinely want to help your customers succeed - and to pay rates that are attractive to skilled professionals. #CustomerService #ManagerSkills #SkillSet ...
How to Measure Performance in Customer Service8:06How to Measure Performance in Customer Service
How to Measure Performance in Customer Service
Просмотров 2Месяц назад
Monitoring your customer service performance is crucial for the success of your business. It gives you valuable information about the level of satisfaction your customers have with your services, allowing you to pinpoint areas that need improvement and address any concerns your customers may have promptly. Tracking and reviewing your customer service performance allows you to assess the effecti...
How to Build a Customer Centric Organization9:18How to Build a Customer Centric Organization
How to Build a Customer Centric Organization
Просмотров 6Месяц назад
How to Build a Customer Centric Organization Customers don’t want to go out of their comfort zone to solve their own problems. They like instant and effortless solutions. So what can you do to provide a smooth and delightful experience to customers throughout their journey? You might have a hard time believing, but the most effective solution is building a customer centric organization. For mor...
Customer Service vs Customer Experience Here is the difference9:13Customer Service vs Customer Experience Here is the difference
Customer Service vs Customer Experience Here is the difference
Просмотров 8Месяц назад
Customer Service vs Customer Experience Here is the difference Customer service is just one part of the entire customer journey, while customer experience encompasses all the interactions between your brand and a customer. #CustomerServiceExcellence #ClientSatisfaction #ExceptionalService #CustomerSupport #HappyCustomers For more information on our customer service training, click the link belo...
5 Qualities to Look for When Hiring Customer Service Staff10:055 Qualities to Look for When Hiring Customer Service Staff
5 Qualities to Look for When Hiring Customer Service Staff
Просмотров 62 месяца назад
Qualities to Look for When Hiring Customer Service Staff The quality of the customer service that you offer to your clients can truly make or break your business, today more than ever. No matter how great your product or services are, your business will struggle to grow and prosper if your customer service recruiting just isn’t good enough. This is true for every industry. Having a top-notch st...