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Malpractice? Jonathan is human and he is very sick.

disliking the “oh gosh, i can only imagine” approach, but i’m also not sure what alternatives there are (beyond maybe “i’m sorry you experienced that”), so overall this was really helpful to watch

Halp please

"Was that 20 minutes?" That statement right there, I relate to so much, as a social work major :'-D

Not a social worker, but I am a liaison for schools working with families experiencing homelessness and seeing how she responds is helpful for me.

Jessica, I like how reserved and attentive you are, but I would have wondered where you were too since you are the link for family support

Gotta love role plays.....people are nasty in the real world and become dependent when they get admitted.

I just got done msw but i don't have any jobs😔

Well gosh

keep saying "Oh... gosh... to have hat experience when your son..." and "oh... gosh.. I can only imagine..." is not empathy

Wow, this is the most helpful video on RUclips.

Patronizing and drinking in front of the client. Kind of rude.

this is great!... more videos :)

I really appreciated how Jessica clarified her role for patient's father, how she never crossed over into giving medical advice, and her emphasis on being a true advocate for the family member.

Actually I wasn't sure if this is a training video or an assignment for an MSW program...

Great video, thank you. I'm just starting my MSW, and I'm so excited about it! My son was in the hospital the first year of his life, and while there were a few very helpful doctors and nurses, we did not have a social worker or anyone in the hospital who took this roll. Looking back it would have made our jobs so much easier, especially because of all the questions we had and after he was discharged there was so much that needed to be done, it was confusing. This conversation highlights so much of what people need when they are going through this, the understanding ear, the helpful advocate. Really great job, this should be a training video :)

Excellent Jessica! I'm a BSW student - this video really helped me understand the role of social workers in hospitals.

Very helpful, thank you

Wow watching this video helps me to have greater confidence entering in the field of social work.

THANK YOU. IT WAS REALLY HELPFUL TO ME AS A MEDICAL SOCIAL WORKER TO LEARN NEW WAYS TO DEAL WITH THE CLIENTS. THANK YOU.

Great informative video, thanks for uploading. I just have one question, shouldn't the son be consulted first on how often he wants his Dad (Mr Olson) to be contacted by the social worker? I'm from the UK, so not sure if its the same in the US, but i'm just thinking about laws, such as Mental Capacity Act and allowing people to make their own decisions, unless they (in this case the son) lacks capacity?

I really appreciate that Ray! Thank you for reaching out. I love hospital social work and glad the MSW program had us do these videos. Are you in the social work field? Thanks again!

Hi Laura, thank you so much for your kind note! That meant a lot that you would take the time to write that. Hospital social work is a new field for me - learning so much every single day. Are you working in the field or have an interest in this line of work? Thanks again for the thoughtful note!

You have amazing warmth and people skills :-) an inspiration for those who want to pursue this career :)

Wow, you are very thorough & having amazing people skills :)

I am glad you enjoy my use of amplified reflections.....:)

forever ? ....Forever ! :)