Видео

This video explains how to set a forward on a phone line that points directly to a user's phone extension directly. This method won't work if the DID is pointed at a call queue or auto-attendant call component.

This video goes over how to use the hold function to place a caller on hold locally on your extension. If you want to pick this call up from another Extension you would need to use the Call park rather than the hold as hold will only allow calls to be picked up from the handset they were placed on hold from.

This video goes over how to warm transfer a call from a Yealink Handset.

This video explains how to blind transfer a call from a Yealink handset.

This video explains how to create Templates for custom phone buttons. This allows you to apply buttons to multiple phones at one time from a standard template.

This video explains how to access your UGS voicemail from your phone. Thi video also outlines how to manage messages and set and manage your voice greetings on your UGS line.

This video goes over how to create custom Time frames for call routing rules and apply the time frame and routing rules once the time frame has been created from the phone portal.

This video goes over how de-provision or provision a phone and how to see the status as to whether the phone is registered or unregistered.

This video outlines how to upload custom on-hold music for your group from the UGS phone manager portal.

This video goes over the call park function and illustrates how to park and unpark a call from Yealink T29, T27, T21 Desk phones and also Yealink 56h wireless handsets.

This video goes over the contact tab and how to manage the contact information and whether or not they are listed in the directory. This video also explains how to export and import contact information.

This video goes over how to manage your voicemail, sms and chat messages from the message view of the portal.

This video goes over the different manager options and how to use the manager permissions in the Unified globals solutions portal to manage call routing and call flow components.