This is sound advice from an employer / authority position and creates the frame for accordance and acceptance from the employers view point, I don't know anything about this channel so I am not sure if it "actually" is designed for employers. Framing a discussion in this way promotes agreement for one party and that is what I missed, it's borderline gaslighting as the employee had zero opportunity to explain anything regarding her personal situation as the opportunity to do so was not created due to the employers framing of the situation and conversation. This also has implications for future issues regarding coming too late to work or too early as the employer will simply say "we have already had this discussion and you are wrong because you agreed with me", I am not seeing option 3 just authoritative & compliance and this creates conversations void of emotional intelligence. In other words; there is something wrong with the employees relationship regarding her work that has been ignored and not resolved. Now that I have read my own words, this channel must be geared toward employers which is not a problem. There are 3 sides to every coin and with option 3 being explored and understood then opportunities for long term resolutions are created. Framing conversations in the example above benefits the employer first and foremost but let us not forget that companies need employees and this is often overlooked.
The person was overdramatic about the boxes, being worried about safety was an exaggeration. She just didnt feel like lifting boxes at all. How do you reply to that? Either it was her job to lift boxes and she is lazy or it wasnt her job and it was a chore.
I really like this video. I want to cite it in a paper I'm writing, but unfortunately, "resolution" is spelled "resoltuion" in your video title. I don't know if I should fix it myself, or cite it with the misspelling hahaha!
Hello Courtney. I understand that you where helping service people today? (chunk up)That you where helping move boxes? And that you believe there was a better way. So the issue isn't moving boxes, the issue is, how you moved them and the tools you found to do that? Is that right? ( get this person to take personal responsibility for her actions)
I like the approach and it can work to a point. The outcome was expressed by the manager and the agreement was obtained by the worker, but it just results in the sates quo. One could add , the issue isn't that you aren't responsible, the issue is that as you have a responsibility to your child, and I have a responsibility to the patrons of the company, and need to serve their needs as well. As you put yourself in my shoes, looking at the situation, what do you think? (pause for reply) So you will have to leave home allowing enough time for all eventualities, arriving early if necessary or I will have to let you go.
cheers from cargill
This is sound advice from an employer / authority position and creates the frame for accordance and acceptance from the employers view point, I don't know anything about this channel so I am not sure if it "actually" is designed for employers. Framing a discussion in this way promotes agreement for one party and that is what I missed, it's borderline gaslighting as the employee had zero opportunity to explain anything regarding her personal situation as the opportunity to do so was not created due to the employers framing of the situation and conversation. This also has implications for future issues regarding coming too late to work or too early as the employer will simply say "we have already had this discussion and you are wrong because you agreed with me", I am not seeing option 3 just authoritative & compliance and this creates conversations void of emotional intelligence. In other words; there is something wrong with the employees relationship regarding her work that has been ignored and not resolved. Now that I have read my own words, this channel must be geared toward employers which is not a problem. There are 3 sides to every coin and with option 3 being explored and understood then opportunities for long term resolutions are created. Framing conversations in the example above benefits the employer first and foremost but let us not forget that companies need employees and this is often overlooked.
This video was very helpful to me, I enjoyed the listening skills mentioned. I feel this awareness will take me a long way in my employment.
The person was overdramatic about the boxes, being worried about safety was an exaggeration. She just didnt feel like lifting boxes at all. How do you reply to that? Either it was her job to lift boxes and she is lazy or it wasnt her job and it was a chore.
Thanks tarc for recommend this video lol...
Hello, all my classmates 🥶
I really like this video. I want to cite it in a paper I'm writing, but unfortunately, "resolution" is spelled "resoltuion" in your video title. I don't know if I should fix it myself, or cite it with the misspelling hahaha!
Chris Voss... bro
I’m only watching this coz my teacher told me to like and reply if your here Bc of ur teacher too-
very helpful tip for supervisors
P.S. You mis-spelled resolution
We need more videos. Where are the other videos?
I don’t like how she talks with her hands so much, that makes me feel like she has a big underlying attitude lol. I feel like she might swing
she must have italian origins
excellent advice. I use a similar technique but I love how you made this easy to remember.
Thank you for your video. Do more
I can't remember one time in my life where someone has actually listened to me. Not one.
Hello Courtney. I understand that you where helping service people today? (chunk up)That you where helping move boxes? And that you believe there was a better way. So the issue isn't moving boxes, the issue is, how you moved them and the tools you found to do that? Is that right? ( get this person to take personal responsibility for her actions)
I like the approach and it can work to a point. The outcome was expressed by the manager and the agreement was obtained by the worker, but it just results in the sates quo. One could add , the issue isn't that you aren't responsible, the issue is that as you have a responsibility to your child, and I have a responsibility to the patrons of the company, and need to serve their needs as well. As you put yourself in my shoes, looking at the situation, what do you think? (pause for reply) So you will have to leave home allowing enough time for all eventualities, arriving early if necessary or I will have to let you go.
I really enjoyed this video and examples.