- Видео 298
- Просмотров 311 830
Gorgias
США
Добавлен 8 май 2015
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.
Today, Gorgias serves 15,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
Today, Gorgias serves 15,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
CX Lounge — 1 hour. 5 of the leading voices in CX. Endless insights.
Follow Gorgias:
Website: www.gorgias.com/
LinkedIn: www.linkedin.com/company/gorgias
Instagram: gorgias.io
TikTok: www.tiktok.com/@gorgias.io
Twitter: gorgiasio
Website: www.gorgias.com/
LinkedIn: www.linkedin.com/company/gorgias
Instagram: gorgias.io
TikTok: www.tiktok.com/@gorgias.io
Twitter: gorgiasio
Просмотров: 195
Видео
Product updates - November 2024
Просмотров 59День назад
Register for the upcoming Product Town Hall here: app.getcontrast.io/register/gorgias-gorgias-product-town-hall-2024-11-19 00:00 Meet Auto QA (Beta) - Available for Admins and Lead Agents: updates.gorgias.com/publications/meet-auto-qa-beta 01:00 Edit Shopify order notes: updates.gorgias.com/publications/edit-shopify-order-notes-directly-from-gorgias 01:18 Email capture from Convert: updates.gor...
CX Lounge Teaser
Просмотров 130День назад
1 hour. 5 of the leading voices in CX. Endless insights. Get a sneak peek into CX Lounge. Coming November 13th, 2024. Every ecommerce brand on Shopify who signs up before 11/13 enters to win 1 of 4 FREE mentorship session with each of our speakers: www.gorgias.com/ebook/cx-lounge Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgia...
CX Lounge Teaser 2
Просмотров 76День назад
A sneak peek at what the CXperts are chatting about in CX Lounge. Join the cast on November 13th for the RUclips premiere. Be the first to witness their conversation, and ask your questions live to the group. Every ecommerce brand on Shopify who signs up before 11/13 enters to win 1 of 4 FREE mentorship session with each of our speakers: www.gorgias.com/ebook/cx-lounge Follow Gorgias: Website: ...
BFCM Conversion Boost: Top Tips to Maximize Sales
Просмотров 6521 день назад
This webinar is designed to help ecommerce brands transform their Black Friday Cyber Monday (BFCM) strategy. Instead of focusing solely on quick sales, the session will showcase how to leverage BFCM to build long-term customer loyalty, engage shoppers through personalized experiences, and drive repeat business post-event. Attendees will gain insights into optimizing their campaigns through real...
Why CX Leaders Choose Gorgias
Просмотров 6221 день назад
Here's why top brands stick with Gorgias. Featured (in order of appearance): Jessica Botello, Customer Service Manager at Manduka Alex Naoumidis, Head of CX and Operations at July Roma Yumul, Sr. Customer Experience Manager at Ruggable Anne Dyer, CX Manager at Olipop Caela Castillo, Director of CX at Jaxxon Danny Taing, CEO & Founder at Bokksu Ron Shah, CEO & Co-founder at Obvi Follow Gorgias: ...
How are CX teams looking at AI? with Jordan Miller and Bernie Goldenberg
Просмотров 67Месяц назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Future of Online Shopping with Matilda Lee
Просмотров 52Месяц назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
A New Chapter for CX: The Importance of Personal Touch in CX with Romain Lapeyre
Просмотров 56Месяц назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Be a Gorgias Ambassador
Просмотров 40Месяц назад
Shape the future of customer experiences when you become a Gorgias Ambassador. Interested in becoming an Ambassador? www.gorgias.com/ambassadors Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Product updates October 2024
Просмотров 156Месяц назад
Register for the upcoming Product Town Hall here: app.getcontrast.io/register/gorgias-gorgias-product-town-hall-2024-10-15 00:00 Updates from October of 2024: Advanced filtering for enhanced support insights: updates.gorgias.com/publications/new-stats-filters-support-for-ticket-fields-and-advanced-logic-1 00:10 Statistics filter enhancements: updates.gorgias.com/publications/new-stats-filters-s...
Product updates - September 24
Просмотров 2842 месяца назад
Gorgias product updates from September 2024. Register to the upcoming Product Town Hall here: app.getcontrast.io/register/gorgias-gorgias-product-town-hall-2024-09-17
Behind the Scenes with Romain Lapeyre | CX Connect 2024
Просмотров 742 месяца назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Behind the Scenes with Zoe Kahn | CX Connect 2024
Просмотров 632 месяца назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Behind the Scenes with Amanda Kwasniewicz | CX Connect 2024
Просмотров 232 месяца назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Behind the Scenes with Alex Plugaru | CX Connect 2024
Просмотров 632 месяца назад
Behind the Scenes with Alex Plugaru | CX Connect 2024
Behind the Scenes with Alexandria Collis | CX Connect 2024
Просмотров 262 месяца назад
Behind the Scenes with Alexandria Collis | CX Connect 2024
Behind the Scenes with Alex Naoumidis | CX Connect 2024
Просмотров 182 месяца назад
Behind the Scenes with Alex Naoumidis | CX Connect 2024
Behind the Scenes with Aasif Osmany | CX Connect 2024
Просмотров 212 месяца назад
Behind the Scenes with Aasif Osmany | CX Connect 2024
Behind the Scenes with Ren Fuller-Wasserman | CX Connect 2024
Просмотров 202 месяца назад
Behind the Scenes with Ren Fuller-Wasserman | CX Connect 2024
Behind the Scenes with Anne Dyer | CX Connect 2024
Просмотров 142 месяца назад
Behind the Scenes with Anne Dyer | CX Connect 2024
Behind the Scenes with Caela Castillo | CX Connect 2024
Просмотров 252 месяца назад
Behind the Scenes with Caela Castillo | CX Connect 2024
Behind the Scenes with Kevin Gould | CX Connect 2024
Просмотров 82 месяца назад
Behind the Scenes with Kevin Gould | CX Connect 2024
Behind the Scenes with Jessica Botello | CX Connect 2024
Просмотров 92 месяца назад
Behind the Scenes with Jessica Botello | CX Connect 2024
Behind the Scenes with Molly Wallace Kerrigan | CX Connect 2024
Просмотров 132 месяца назад
Behind the Scenes with Molly Wallace Kerrigan | CX Connect 2024
Behind the Scenes with Ronak Shah | CX Connect 2024
Просмотров 152 месяца назад
Behind the Scenes with Ronak Shah | CX Connect 2024
Behind the Scenes with Roma Yumul | CX Connect 2024
Просмотров 102 месяца назад
Behind the Scenes with Roma Yumul | CX Connect 2024
Behind the Scenes with Danny Taing | CX Connect 2024
Просмотров 42 месяца назад
Behind the Scenes with Danny Taing | CX Connect 2024
From Conversation to Conversion: Nurturing Leads with Gorgias and Klaviyo
Просмотров 823 месяца назад
From Conversation to Conversion: Nurturing Leads with Gorgias and Klaviyo
This was healing
Excellent content, I love this style of webinar
Awesome
I have goosebumps
Join us
Jen is so impressive 😭😭
Which phone intergration app works best with Gorgias for the new features?
The releases mentioned in this video are specifically in regards to Gorgias Voice, which is our native phone integration. Learn more about Voice here: www.gorgias.com/product/voice
Notification is not working on app. Stupid
I saw this as I'm hiring new members in our CX team. The list of Traits of CX Leaders that Ron shared is terrific: 1. Personality: be engaging in their own self, have opinions, values. 2. Empathy: Use real-life Customer scenarios to understand responses 3. Technical proficiency: what tools have you been using? 4. Customer Advocacy: do what's right for the customer 5. Proactiveness: get ahead of the problem, anticipate problems 6. Product Knowledge: why buy, why don't buy, who buys, who doesn't buy 7. Organized: It's plain important in face of several channels, ticket types.
Awesome to see Gorgias going all-in with AI! Hello to all my former colleagues 👏
Go Lenaïg go Lenaïg! My ex-PM! Awesome to see you on the stage 👏
Hi Darryl, good stuff, but fire the camera operator. You're a little out of focus. 🙂
nice video, thanks for sharing
Thank you for watching!
Thanks for this video! When tickets are assigned, why do only some drop out of the unassigned bin?
Gorgias multichannel approach is impressive and could be a great fit for you if that's your main pain point. But if you're after AI, consider other options too.
Hola. Yo configure mis reglas para que durante fuera de horarios labores se pospongan mis tickets, pero durante las horas laborales a pesar de que respondo los que ya estaban pospuestos cuando me responden los clientes se vuelve a ir a pospuestos. ¿Que estoy haciendo mal?
You made me understand these tools better 😊. Thank you so much.
Happy to help!
Very good video! It helped me and anwser my questions that I had, maybe something you could improve on the video is adding some music on the background but for the rest GOOD CONTENT!
Thank you for watching! We appreciate your feedback. We've added background music to our newer videos so check them out 😄
How can this view be enabled?
Hey there, this update is rolling out gradually to all Gorgias users. Your account should be updated within a week.
Thank you for this
Thank you for watching! 😄
Nice vid. Where's the script?☺☺
Thanks! Find 25+ customer service scripts here: www.gorgias.com/blog/customer-service-scripts
Thank you, Gorgeous Team!
Our pleasure!
Gorgias is very expensive.
I updated my account, and you still haven’t opened itup
How much does this cost?
Thank you for your interest in our new Convert add-on! We're currently fine-tuning the pricing details, so please stay tuned for more information. Keep an eye on our pricing page; we'll have updates for you soon!
Thank you so much for the information.I will have a job interview next week and the job description requires deep knowledge about these tools. I learned a lot from this video. Just subscribed.
This is awesome! Keep us posted on how the interview goes 🙌
ruclips.net/video/Bx2-QNEdiJM/видео.htmlsi=scMFX7DcMq5TvOMy&t=20m20s
Can the help centre be embeded into a site page so customers are not taken off site?
Add chapters to this
Similar story for me Friday afternoon $250k chat order for $4 products.
please change the background music with the lunatic screaming - its super distracting! Apart from that, its awesome.
Terrible Audio and speak slower FFS. Can barely understand you. You talk about bad customer experience yet here you are creating terrible videos for your customers.
Hi there, thanks for the video.I think there is some extra minutes that passed the edition. The video last 3:48 not 11:35.
Thanks for this vid. Great help.😊
Please provide the option (or if there is one, the location of the option) to turn off the Gorgias Tips. It frequently recommends Auto-close spam rules on tickets that are very needed and absolutely not spam. It can't be closed or disabled so it takes up screen real estate.
Very helpful! thanks again...
Great improvements. Thanks!
Hello Gorgias, this is such a amazing chat system. but i fill a here is some thing missing about video chat system. because some time i need to show actual product via video to our customer but they are not able to connect using Gorgias.
Hi Luis, we added your feedback to our productboard. If you have any further suggestions you can submit them here: portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/2-under-consideration Thank you for sharing!
𝔭𝔯𝔬𝔪𝔬𝔰𝔪
wow thank you!
Hi. just wanted to ask for the inventory flow, is there a way that to add a specific product for the condition 🙂
Hello Darshey, I can help. Can we get connected over email?
So good, but I can’t listen to the chat notification anymore 😩
Mass da😂😂😂
great video, chris
Music is too loud and distracting