Gorgias
Gorgias
  • Видео 298
  • Просмотров 311 830
CX Lounge — 1 hour. 5 of the leading voices in CX. Endless insights.
Follow Gorgias:
Website: www.gorgias.com/
LinkedIn: www.linkedin.com/company/gorgias
Instagram: gorgias.io
TikTok: www.tiktok.com/@gorgias.io
Twitter: gorgiasio
Просмотров: 195

Видео

Product updates - November 2024
Просмотров 59День назад
Register for the upcoming Product Town Hall here: app.getcontrast.io/register/gorgias-gorgias-product-town-hall-2024-11-19 00:00 Meet Auto QA (Beta) - Available for Admins and Lead Agents: updates.gorgias.com/publications/meet-auto-qa-beta 01:00 Edit Shopify order notes: updates.gorgias.com/publications/edit-shopify-order-notes-directly-from-gorgias 01:18 Email capture from Convert: updates.gor...
CX Lounge Teaser
Просмотров 130День назад
1 hour. 5 of the leading voices in CX. Endless insights. Get a sneak peek into CX Lounge. Coming November 13th, 2024. Every ecommerce brand on Shopify who signs up before 11/13 enters to win 1 of 4 FREE mentorship session with each of our speakers: www.gorgias.com/ebook/cx-lounge Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgia...
CX Lounge Teaser 2
Просмотров 76День назад
A sneak peek at what the CXperts are chatting about in CX Lounge. Join the cast on November 13th for the RUclips premiere. Be the first to witness their conversation, and ask your questions live to the group. Every ecommerce brand on Shopify who signs up before 11/13 enters to win 1 of 4 FREE mentorship session with each of our speakers: www.gorgias.com/ebook/cx-lounge Follow Gorgias: Website: ...
BFCM Conversion Boost: Top Tips to Maximize Sales
Просмотров 6521 день назад
This webinar is designed to help ecommerce brands transform their Black Friday Cyber Monday (BFCM) strategy. Instead of focusing solely on quick sales, the session will showcase how to leverage BFCM to build long-term customer loyalty, engage shoppers through personalized experiences, and drive repeat business post-event. Attendees will gain insights into optimizing their campaigns through real...
Why CX Leaders Choose Gorgias
Просмотров 6221 день назад
Here's why top brands stick with Gorgias. Featured (in order of appearance): Jessica Botello, Customer Service Manager at Manduka Alex Naoumidis, Head of CX and Operations at July Roma Yumul, Sr. Customer Experience Manager at Ruggable Anne Dyer, CX Manager at Olipop Caela Castillo, Director of CX at Jaxxon Danny Taing, CEO & Founder at Bokksu Ron Shah, CEO & Co-founder at Obvi Follow Gorgias: ...
How are CX teams looking at AI? with Jordan Miller and Bernie Goldenberg
Просмотров 67Месяц назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Future of Online Shopping with Matilda Lee
Просмотров 52Месяц назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
A New Chapter for CX: The Importance of Personal Touch in CX with Romain Lapeyre
Просмотров 56Месяц назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Be a Gorgias Ambassador
Просмотров 40Месяц назад
Shape the future of customer experiences when you become a Gorgias Ambassador. Interested in becoming an Ambassador? www.gorgias.com/ambassadors Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Product updates October 2024
Просмотров 156Месяц назад
Register for the upcoming Product Town Hall here: app.getcontrast.io/register/gorgias-gorgias-product-town-hall-2024-10-15 00:00 Updates from October of 2024: Advanced filtering for enhanced support insights: updates.gorgias.com/publications/new-stats-filters-support-for-ticket-fields-and-advanced-logic-1 00:10 Statistics filter enhancements: updates.gorgias.com/publications/new-stats-filters-s...
Product updates - September 24
Просмотров 2842 месяца назад
Gorgias product updates from September 2024. Register to the upcoming Product Town Hall here: app.getcontrast.io/register/gorgias-gorgias-product-town-hall-2024-09-17
Behind the Scenes with Romain Lapeyre | CX Connect 2024
Просмотров 742 месяца назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Behind the Scenes with Zoe Kahn | CX Connect 2024
Просмотров 632 месяца назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Behind the Scenes with Amanda Kwasniewicz | CX Connect 2024
Просмотров 232 месяца назад
Follow Gorgias: Website: www.gorgias.com/ LinkedIn: www.linkedin.com/company/gorgias Instagram: gorgias.io TikTok: www.tiktok.com/@gorgias.io Twitter: gorgiasio
Behind the Scenes with Alex Plugaru | CX Connect 2024
Просмотров 632 месяца назад
Behind the Scenes with Alex Plugaru | CX Connect 2024
Behind the Scenes with Alexandria Collis | CX Connect 2024
Просмотров 262 месяца назад
Behind the Scenes with Alexandria Collis | CX Connect 2024
Behind the Scenes with Alex Naoumidis | CX Connect 2024
Просмотров 182 месяца назад
Behind the Scenes with Alex Naoumidis | CX Connect 2024
Behind the Scenes with Aasif Osmany | CX Connect 2024
Просмотров 212 месяца назад
Behind the Scenes with Aasif Osmany | CX Connect 2024
Behind the Scenes with Ren Fuller-Wasserman | CX Connect 2024
Просмотров 202 месяца назад
Behind the Scenes with Ren Fuller-Wasserman | CX Connect 2024
Behind the Scenes with Anne Dyer | CX Connect 2024
Просмотров 142 месяца назад
Behind the Scenes with Anne Dyer | CX Connect 2024
Behind the Scenes with Caela Castillo | CX Connect 2024
Просмотров 252 месяца назад
Behind the Scenes with Caela Castillo | CX Connect 2024
Behind the Scenes with Kevin Gould | CX Connect 2024
Просмотров 82 месяца назад
Behind the Scenes with Kevin Gould | CX Connect 2024
Behind the Scenes with Jessica Botello | CX Connect 2024
Просмотров 92 месяца назад
Behind the Scenes with Jessica Botello | CX Connect 2024
Behind the Scenes with Molly Wallace Kerrigan | CX Connect 2024
Просмотров 132 месяца назад
Behind the Scenes with Molly Wallace Kerrigan | CX Connect 2024
Behind the Scenes with Ronak Shah | CX Connect 2024
Просмотров 152 месяца назад
Behind the Scenes with Ronak Shah | CX Connect 2024
Behind the Scenes with Roma Yumul | CX Connect 2024
Просмотров 102 месяца назад
Behind the Scenes with Roma Yumul | CX Connect 2024
Behind the Scenes with Danny Taing | CX Connect 2024
Просмотров 42 месяца назад
Behind the Scenes with Danny Taing | CX Connect 2024
Product updates - August 24
Просмотров 2053 месяца назад
Product updates - August 24
From Conversation to Conversion: Nurturing Leads with Gorgias and Klaviyo
Просмотров 823 месяца назад
From Conversation to Conversion: Nurturing Leads with Gorgias and Klaviyo

Комментарии

  • @ZoeKahn
    @ZoeKahn 5 дней назад

    This was healing

  • @claudiaariasgonzalez6941
    @claudiaariasgonzalez6941 5 дней назад

    Excellent content, I love this style of webinar

  • @claudiaariasgonzalez6941
    @claudiaariasgonzalez6941 5 дней назад

    Awesome

  • @ZoeKahn
    @ZoeKahn 12 дней назад

    I have goosebumps

  • @ZoeKahn
    @ZoeKahn Месяц назад

    Join us

  • @ZoeKahn
    @ZoeKahn Месяц назад

    Jen is so impressive 😭😭

  • @mariem5337
    @mariem5337 Месяц назад

    Which phone intergration app works best with Gorgias for the new features?

    • @gorgias-ecommerce
      @gorgias-ecommerce Месяц назад

      The releases mentioned in this video are specifically in regards to Gorgias Voice, which is our native phone integration. Learn more about Voice here: www.gorgias.com/product/voice

  • @Zach.McCaque
    @Zach.McCaque 2 месяца назад

    Notification is not working on app. Stupid

  • @mensch-ash
    @mensch-ash 3 месяца назад

    I saw this as I'm hiring new members in our CX team. The list of Traits of CX Leaders that Ron shared is terrific: 1. Personality: be engaging in their own self, have opinions, values. 2. Empathy: Use real-life Customer scenarios to understand responses 3. Technical proficiency: what tools have you been using? 4. Customer Advocacy: do what's right for the customer 5. Proactiveness: get ahead of the problem, anticipate problems 6. Product Knowledge: why buy, why don't buy, who buys, who doesn't buy 7. Organized: It's plain important in face of several channels, ticket types.

  • @juancarlosqr
    @juancarlosqr 4 месяца назад

    Awesome to see Gorgias going all-in with AI! Hello to all my former colleagues 👏

  • @juancarlosqr
    @juancarlosqr 4 месяца назад

    Go Lenaïg go Lenaïg! My ex-PM! Awesome to see you on the stage 👏

  • @sebastyanmeixger
    @sebastyanmeixger 5 месяцев назад

    Hi Darryl, good stuff, but fire the camera operator. You're a little out of focus. 🙂

  • @hendrahendra8356
    @hendrahendra8356 5 месяцев назад

    nice video, thanks for sharing

  • @redoak3809
    @redoak3809 6 месяцев назад

    Thanks for this video! When tickets are assigned, why do only some drop out of the unassigned bin?

  • @Gralio
    @Gralio 7 месяцев назад

    Gorgias multichannel approach is impressive and could be a great fit for you if that's your main pain point. But if you're after AI, consider other options too.

  • @karencontreras8468
    @karencontreras8468 7 месяцев назад

    Hola. Yo configure mis reglas para que durante fuera de horarios labores se pospongan mis tickets, pero durante las horas laborales a pesar de que respondo los que ya estaban pospuestos cuando me responden los clientes se vuelve a ir a pospuestos. ¿Que estoy haciendo mal?

  • @bynumsharon6203
    @bynumsharon6203 7 месяцев назад

    You made me understand these tools better 😊. Thank you so much.

  • @Marlost369
    @Marlost369 7 месяцев назад

    Very good video! It helped me and anwser my questions that I had, maybe something you could improve on the video is adding some music on the background but for the rest GOOD CONTENT!

    • @gorgias-ecommerce
      @gorgias-ecommerce 7 месяцев назад

      Thank you for watching! We appreciate your feedback. We've added background music to our newer videos so check them out 😄

  • @DaniLichti
    @DaniLichti 8 месяцев назад

    How can this view be enabled?

    • @gorgias-ecommerce
      @gorgias-ecommerce 8 месяцев назад

      Hey there, this update is rolling out gradually to all Gorgias users. Your account should be updated within a week.

  • @beakerandwrench
    @beakerandwrench 8 месяцев назад

    Thank you for this

  • @DarellAnnRegidor
    @DarellAnnRegidor 9 месяцев назад

    Nice vid. Where's the script?☺☺

    • @gorgias-ecommerce
      @gorgias-ecommerce 5 месяцев назад

      Thanks! Find 25+ customer service scripts here: www.gorgias.com/blog/customer-service-scripts

  • @RaúlCabezalí
    @RaúlCabezalí 10 месяцев назад

    Thank you, Gorgeous Team!

  • @Dr-MJ
    @Dr-MJ 11 месяцев назад

    Gorgias is very expensive.

  • @allenwhitten7917
    @allenwhitten7917 Год назад

    I updated my account, and you still haven’t opened itup

  • @SumithMotla
    @SumithMotla Год назад

    How much does this cost?

    • @gorgias-ecommerce
      @gorgias-ecommerce Год назад

      Thank you for your interest in our new Convert add-on! We're currently fine-tuning the pricing details, so please stay tuned for more information. Keep an eye on our pricing page; we'll have updates for you soon!

  • @mgjoyprades3469
    @mgjoyprades3469 Год назад

    Thank you so much for the information.I will have a job interview next week and the job description requires deep knowledge about these tools. I learned a lot from this video. Just subscribed.

    • @gorgias-ecommerce
      @gorgias-ecommerce Год назад

      This is awesome! Keep us posted on how the interview goes 🙌

  • @ssuwandi3240
    @ssuwandi3240 Год назад

    ruclips.net/video/Bx2-QNEdiJM/видео.htmlsi=scMFX7DcMq5TvOMy&t=20m20s

  • @paul.burgess
    @paul.burgess Год назад

    Can the help centre be embeded into a site page so customers are not taken off site?

  • @lukas94494
    @lukas94494 Год назад

    Add chapters to this

  • @lukas94494
    @lukas94494 Год назад

    Similar story for me Friday afternoon $250k chat order for $4 products.

  • @lukas94494
    @lukas94494 Год назад

    please change the background music with the lunatic screaming - its super distracting! Apart from that, its awesome.

  • @Doug-jl4pp
    @Doug-jl4pp Год назад

    Terrible Audio and speak slower FFS. Can barely understand you. You talk about bad customer experience yet here you are creating terrible videos for your customers.

  • @viviana10847
    @viviana10847 Год назад

    Hi there, thanks for the video.I think there is some extra minutes that passed the edition. The video last 3:48 not 11:35.

  • @normanrayjuniecorado
    @normanrayjuniecorado Год назад

    Thanks for this vid. Great help.😊

  • @NickHiggins-bo3tq
    @NickHiggins-bo3tq Год назад

    Please provide the option (or if there is one, the location of the option) to turn off the Gorgias Tips. It frequently recommends Auto-close spam rules on tickets that are very needed and absolutely not spam. It can't be closed or disabled so it takes up screen real estate.

  • @michaelentera5400
    @michaelentera5400 Год назад

    Very helpful! thanks again...

  • @alexerker910
    @alexerker910 Год назад

    Great improvements. Thanks!

  • @luissmith4749
    @luissmith4749 2 года назад

    Hello Gorgias, this is such a amazing chat system. but i fill a here is some thing missing about video chat system. because some time i need to show actual product via video to our customer but they are not able to connect using Gorgias.

    • @gorgias-ecommerce
      @gorgias-ecommerce 2 года назад

      Hi Luis, we added your feedback to our productboard. If you have any further suggestions you can submit them here: portal.productboard.com/gorgias/1-gorgias-product-roadmap/tabs/2-under-consideration Thank you for sharing!

  • @raulhale2957
    @raulhale2957 2 года назад

    𝔭𝔯𝔬𝔪𝔬𝔰𝔪

  • @ivanbolo5992
    @ivanbolo5992 2 года назад

    wow thank you!

  • @darsheyprovida4527
    @darsheyprovida4527 2 года назад

    Hi. just wanted to ask for the inventory flow, is there a way that to add a specific product for the condition 🙂

  • @AmberDay
    @AmberDay 3 года назад

    So good, but I can’t listen to the chat notification anymore 😩

  • @sivasankari5964
    @sivasankari5964 3 года назад

    Mass da😂😂😂

  • @michaelhsueh1272
    @michaelhsueh1272 3 года назад

    great video, chris

  • @rockitoffroad6752
    @rockitoffroad6752 3 года назад

    Music is too loud and distracting