Видео 60
Просмотров 1 195

1:03:20

Episode 53: Prepare for Sprawl

1:07:55

Episode 52: Password123

25:34

Episode 51: Two Pack a Day Habit

1:02:22

Episode 50: Getting Intentional

50:25

Episode 49: Put a Dollar in the Cuss Jar

56:30

Episode 55: Let’s Go to the Whiteboard

Erick and Rich discuss what agentic AI will mean to MSPs, three techniques for getting more from your vendor relationships, New Year’s resolution advice for MSPs from attorney Brad Gross, and the winner of this year’s Microsoft Excel World Championship.
Discussed in this episode:
www.channelholic.news/p/the-agents-are-coming
bradleygross.com/
www.upi.com/Odd_News/2024/12/11/Microsoft-Excel-World-Championships/5121733939976/
Read Entire Transcription:
channelmastered.com/msp-chat/episode-55-lets-go-to-the-whiteboard/

Видео

1:03:20

Episode 54: Punched in the Face

Просмотров 19День назад

Erick and Rich discuss what a new collaboration agreement between Ingram Micro and AWS Marketplace says about marketplaces and MSPs generally, three tips to get end users bought into purchasing advanced security services by keeping them apprised of the latest cyber threats, the current state of AI in managed services and managed service platforms, and why “brain rot” is the Oxford English Dicti...

1:07:55

Episode 53: Prepare for Sprawl

Просмотров 914 дней назад

you know that the average MSP bundle includes 13 product categories? Erick and Rich discuss that and a host of other research insights in this episode with Colin Knox, CEO of Gradient MSP. They also dive into the hype and reality of agentic AI and three critical nuances to delivering co-managed IT services. And finally, one last thing: proof that generative AI is the slimiest marketer on Earth ...

25:34

Episode 52: Password123

Просмотров 2121 день назад

In what’s becoming a Thanksgiving tradition, Erick and share three semi-serious things they’re each thankful for in 2024 and discuss the shocking number of people who have had a major appliance quit on them while preparing a holiday dinner. Discussed in this episode: www.prnewswire.com/news-releases/77-of-msps-juggle-as-many-as-10-cybersecurity-point-solutions-to-protect-their-smb-customers-gua...

1:02:22

Episode 51: Two Pack a Day Habit

Просмотров 12Месяц назад

Erick and Rich (who sounds like he’s been smoking a lot lately, but hasn’t) dive into how distributor communities can accelerate go-to-market ecosystem growth, why every MSP should fire their worst customers regularly, the M&A landscape for MSPs coming out of 2024 and heading into 2025, and a hard rock concert held over 8,000 feet underground, surrounded by in-real-life heavy metal. Discussed i...

50:25

Episode 50: Getting Intentional

Просмотров 19Месяц назад

Erick and Rich discuss a quietly weighty new “Automation as a Service” offering from RPA vendor Rewst, how rigorous documentation can pay off big during M&A negotiations, five key lessons from Lisa Shorr’s new book, Your B.R.A.N.D. Unleashed: 9 Proven Strategies That Build Trust and Maintain Lasting Client Loyalty, and one last thing: Does it matter if you’re polite to AI? Discussed in this epi...

Episode 49: Put a Dollar in the Cuss Jar

56:30

Episode 49: Put a Dollar in the Cuss Jar

Просмотров 8Месяц назад

Erick and Rich discuss Pax8’s new partner program, essential service quality KPIs every MSP should track, CFOs and why way more MSPs should have one, and an AI hallucination that left a lot of Dubliners disappointed on Halloween. Discussed in this episode: www.upi.com/Top_News/World-News/2024/11/01/Ireland-AI-fake-Halloween-parade-hoax/2311730467734/

57:12

Episode 48: User = Cloud = Security

Просмотров 6Месяц назад

Live from DattoCon 2024, Erick and Rich discuss the new Kaseya 365 User security solution and three hiring practices that will set new employees up for long-term success before being joined by Kaseya exec Mike Puglia to dive deeper into Kaseya’s security offerings, AI, and more. And finally, one last thing: an oddly satisfying Halloween tradition from Minnesota that involves dropping one-ton pu...

Episode 47: Human Beings Suck at Probability

56:36

Episode 47: Human Beings Suck at Probability

Просмотров 142 месяца назад

Erick and Rich discuss how MSPs can profit from pursuing an ecosystem strategy, how a disciplined approach to change management can help MSPs make big strategic initiatives manageable, top challenges and opportunities in MSP project management, and a new AI-powered healthcare solution with a value proposition too icky to discuss here. Discussed in this episode: techcrunch.com/2024/10/20/thrones...

Episode 46: The Bear in the Neighborhood

59:43

Episode 46: The Bear in the Neighborhood

Просмотров 122 месяца назад

Erick and Rich discuss new data suggesting that while AI’s where the growth is in managed services security’s still where the money is; how MSPs can use SLAs and KPIs to drive clients toward more expensive service bundles; the blurring lines between backup and security; and an apartment dweller in Sacramento who discovered that he’d been inadvertently paying his neighbor’s electric bill…for 18 ...

54:57

Episode 45: vAIO

Просмотров 42 месяца назад

Erick and Rich discuss a coming wave of private equity-funded vendor M&A activity, building a strong company culture, opportunities for MSPs in data management, and a new AI-powered ETF that uses an LLM trained on the wisdom of Warren Buffett among others to build an investment portfolio all on its own. Discussed in this episode: www.channelholic.news/p/your-favorite-vendors-may-be-headed www.b...

1:15:24

Episode 44: 100% of Your 50%

Просмотров 182 месяца назад

Erick and Rich discuss private equity firm Thoma Bravo’s take on ConnectWise’s new CEO, three tips for improving customer retention, Sunny Kaila’s book on the power of hiring overseas technical workers, and a new AI tool that threatens to put Erick and Rich out of their podcast-hosting job. Discussed in this episode: www.channelholic.news/p/thoma-bravo-exec-on-new-connectwise www.amazon.com/Sec...

Episode 43: Transformational, Not Transactional

1:32:23

Episode 43: Transformational, Not Transactional

Просмотров 152 месяца назад

Erick and Rich discuss what ConnectWise buying Axcient and SkyKick says about the future of managed services suites, techniques for optimizing service delivery, how two leading-edge MSPs are incorporating AI into their client service roster, and the nightmare every parent who brings a four-year-old to a museum full of priceless artifacts dreads. Discussed in this episode: www.connectwise.com/co...

1:23:27

Episode 42: Short Attention Spans

Просмотров 33 месяца назад

Erick and Rich discuss the valuation-growing logic of leveraging overseas technical resources, success tips for working with offshore employees, strategies both vendors and MSPs can use to forge stronger, more successful relationships, and the weirdest lost-and-found items (including a pet lizard and a $6 million watch) left behind in hotel rooms. Discussed in this episode: www.channelholic.new...

1:00:29

Episode 41: Hidden Gems

Просмотров 73 месяца назад

Erick and Rich discuss the growing trend toward integrated managed service tool platforms with shared data layers and three ways MSPs can differentiate themselves in a crowded marketplace. Then Erick goes from co-host to interview guest for a segment in which Rich asks him to share hidden gems of MSP advice. And finally, one last thing: Some surprising (and scary) facts about Joey Chestnut’s ne...