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Thanks for your comment! Per our Chef from the video, he recommends the following (links provided) - Turn griddle on to 100 degrees for 5 minutes then turn it off. - Place 2-3 T of grapeseed or vegetable oil on the griddle and scrape the top layer down. - Turn the griddle off and then wipe the surface thoroughly with a paper towel. - Do this until the paper towel is clean after the wiping. - Finish with an additional tablespoon of oil and a clean paper towel to spread the oil lightly into the surface. If you'd like to email him a picture, he could be more precise, but this is generally what the solution will be. I'd also like to remind you that because you moved into a house with Wolf, you're part of the family and able to utilize our Showrooms as a resource and attend a Use and Care Class to learn about your products. Items from Amazon: Acronde 2PCS Stainless Steel Slant Grill Griddle Spatula Scraper Diner Flat Straight Blade : Patio, Lawn & Garden Grill Griddle Cleaning Kit 7 Piece, 4 Griddle Cleaning Pads with One Holder, 2 Grill Cleaning Brick Block,Griddle Cleaning Accessories, Grill Gleaning Tools : Patio, Lawn & Garden

i am in the same situation. the house we bought has a griddle that is black like this one in the video and quite nonstick but a portion is flaking and one can see the shiny steel underneath. now i avoid that area when cooking to avoid getting flakes in the food. i’m worried about chipping at it.

@@tspfull Yeah we don’t use ours. But most likely it’s replaceable.

@@tspfull We had the same issue with our 'legacy' Wolf griddle, but once cleaned and seasoned it has been fine.

Late answer, but: In all likelihood the flaking is not a problem, just a patch where the seasoning has either worn or been cleaned away. Seasoning (whether cast iron or a metal griddle) is just cooking oil/fat that's been heated up enough to change its structure somewhat (aka polymerize). The advise from SubZero above is a basic re-seasoning. It doesn't typically need to be done often, since most cooking on a griddle uses oil & develops the seasoning as you go. Seasoning is a decently firm & smooth surface normally, but it's not indestructible. Scrubbing with a scrub brush & hot soapy water is the most common culprit.

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@@lucasstangl54 thank you

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