Perfect Policies: Every organization has administrative policies that govern employee behaviour, but often they are long and confusing, and written in a way that sounds like angry parents yelling at naughty children. Getting compliance with your policies and standards under these conditions is an uphill battle. But imagine what might happen if your policies were written in a more respectful tone of voice.

Lewis S Eisen, B.A., J.D., C.I.P. has practised law, been a business technology consultant, and been a policy writer in the Government of Canada. His approach to writing policy has been adopted by groups at organizations such as the RCMP, the Canadian Nuclear Safety Commission, and the Ontario Ministry of Archives. He is the author of the book How to Write Rules that People Want to Follow: A Guide to Respectful Policies and Directives.