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Glad it was helpful!

I'm happy to know that.

Hilarious! I'd have to agree!

LOL...geez!!

You're welcome.

Wow. I'm really sorry to hear about the tough experiences you've been having in your customer service role. It sounds like a significant shift from your previous positions, and dealing with hostility on a daily basis can be incredibly draining, especially when you're bringing a wealth of experience and expertise to your work. The challenge of adapting to not just a new job but also the cultural dynamics of dealing with people from different countries can be unexpectedly steep. It's disheartening to hear about the level of disrespect and abuse you're facing. Remember, your well-being is paramount, and it's important to prioritize environments where you feel respected and valued. If there's any support or changes the company can provide to improve your experience, it might be worth bringing those up. Meanwhile, exploring options that align more closely with your background and where your considerable skills can be appreciated sounds like a wise path forward. Take care of yourself, and don't hesitate to reach out to your support network during this challenging time.

It sounds like you've had a rich variety of experiences that have given you a nuanced perspective on the complexities of modern work environments, especially in areas that rely heavily on communication technologies like call centers. Your reflections on the challenges of over-optimization are particularly insightful. It's true, striking the right balance between efficiency and quality, especially in services that deeply affect people's lives, is a delicate task. The comparison to optimizing stop lights is a brilliant way of illustrating how too much of a good thing can sometimes lead to unintended negative consequences. The issues you've highlighted regarding privacy, transparency, and oversight are indeed increasingly critical in today's digital and interconnected world. It's encouraging to hear your hopeful outlook on the possibility of improvement and innovation in these areas. Your belief in the beauty of our imperfections and the potential for growth and betterment is a powerful reminder of the resilience and adaptability of humans. It's a fascinating time to be alive and working, with so many opportunities to contribute to meaningful change. Your experiences and insights are valuable, especially as we navigate these transitions and strive for a balance that respects both efficiency and the human element. Thank you for sharing your thoughts and for your optimistic view on the potential for positive developments in our work environments and beyond.

It's great to hear that you're finding support and gaining confidence as you prepare for your upcoming training! Stepping into a role as a call center agent, especially when English is not your first language and when you're dealing with a wide area like the US and parts of Canada, is indeed a challenge. But it sounds like you're approaching it with a positive and realistic attitude, recognizing both the opportunities and the hurdles. It's understandable to feel a bit uneasy thinking about the day-to-day responsibilities and interactions. However, your observation that the inquiries from clients are generally manageable is reassuring. Remember, your willingness to learn and adapt is a huge asset. Language barriers can be overcome with practice and patience, and your efforts to prepare yourself show a strong commitment to doing just that. Don't underestimate the value of clear communication and the effort to understand and resolve client issues, even if there are occasional language hiccups. Clients will appreciate your dedication to assisting them. Plus, this role will offer you a fantastic opportunity to improve your English skills in a practical, real-world setting. As you continue your preparation, remember to be kind to yourself and acknowledge the progress you make, no matter how small it might seem. Each day will bring new learning opportunities, and with time, you'll likely find that what seemed daunting at first becomes more familiar and manageable. Wishing you the best of luck in your training and your new role! You're taking on a significant challenge, but it sounds like you're doing so with determination and a thoughtful approach.

How's the job going so far

I'm thrilled to hear you found the video useful! Starting a new job, especially in a call center, can be quite the adventure. It's great to know the content is helping you feel more prepared. I'll definitely share more videos on handling difficult customer interactions-it's a crucial skill in this line of work. Stay tuned, and best of luck with your new job! Remember, every call is an opportunity to learn and grow. 😊📞🌟

True, but just to add that you would need to follow that up with a "because" for it to be an effective statement- otherwise it's just a cookie-cutter line with no substance. You need to be able to qualify your empathy by communicating it well.

You're absolutely right, and I appreciate your insight. Empathy truly involves expressing that we understand and share in someone's feelings, just as you've described. It's about letting them know that their feelings are valid and that they're not alone in how they feel. Thanks for pointing out the distinction between empathy and reassurance. It's an important reminder of how powerful and necessary genuine empathetic communication is, especially in challenging interactions. I'll aim to incorporate more of this empathetic perspective in future responses. Your feedback is invaluable!

It sounds like you're going through a really tough time, and your feelings are completely valid. The pressures of outdated practices and the lack of breathing space can indeed be overwhelming. It's important to remember your well-being matters most. Seeking changes or exploring options that align better with your needs is not only brave but necessary. Hang in there, and remember, it's okay to prioritize yourself.

Thank you so much for reaching out and for your kind words about my content! I'm truly glad to hear that you've found my videos helpful. However, I wanted to share an exciting update with you: I've recently transitioned into a new phase of my career as a lawyer, and as a result, my channel is now focusing more on legal topics and insights. While I might not be creating content specifically about customer service scenarios like the one you've described anymore, I hope you'll still find value in the new direction we're taking with legal advice and discussions. Of course, regarding your question about handling a billing issue, the key in such scenarios is always empathy, clarity, and taking prompt action to resolve the customer's concern. Thank you again for your support, and I hope you'll continue to find the content on my channel informative and helpful, even as we pivot to these new topics. Wishing you all the best!

Your question brings up a really important point about the nuances of communication, especially in a customer service setting. Apologizing as a first step is indeed a best practice because it shows empathy and a willingness to address the customer's concerns. However, as you've noted, it's crucial to understand exactly what the issue is to make your apology genuine and specific. When facing connection issues or when a customer speaks too quickly due to frustration, it's understandable that clarifying before apologizing is necessary. Cutting off a customer should generally be a last resort, but when it's done politely and with the intent to improve communication, it can be acceptable. Your approach of saying, "Sorry ma'am, I can't hear you clearly; you're cutting in and out," is polite and indicates that you're actively trying to understand and help them. Given the complexity and importance of handling such situations effectively, creating a video with tips on how to navigate them sounds like a fantastic idea. This video could cover strategies for acknowledging the issue without prematurely apologizing, politely asking for clarification, and managing the call effectively even when technical problems arise. It could also provide tips on maintaining composure and empathy when customers become more frustrated. Thank you for suggesting this topic-it's definitely something many customer service professionals can benefit from, and it's a great addition to the content planned for focusing on the legal aspects and communication skills in professional settings.

which part?

@@bryanthompson12 any of it. sounds ridiculous to me.

No

amen

You look like a mature individual based on your profile picture, but what you wrote shows immaturity. Its quite sad. You have alot of growing up to do kid. :)

@@schadenfreude6274 thank you for your priceless advice

I hear you but replace it with what ? And when this was tried in the 60s it resulted in a lot of folks dying. So I’m all for it if the specifics can be sorted out.