- Видео 39
- Просмотров 1 935
Syndeo CX
Великобритания
Добавлен 24 фев 2021
E19: Exploring the AI Revolution in CX: A Conversation with Simon Kriss
In this episode, host Oliver Lennon is joined by Simon Kriss, Australia’s leading voice on AI in Customer Experience (CX). Author of “The AI Empowered Customer Experience”, Simon is a sought-after keynote speaker and consultant, named among the 2024 CX Top 50 Global Influencers to follow. With over 30 years of experience in the contact center and CX industry, Simon provides a deep dive into the transformative power of generative AI and its implications for businesses today.
The conversation explores the evolving landscape of CX, where Simon discusses the dual challenges of the fear of missing out (FOMO) and the fear of moving forward (FOMF) that many organizations face when integrating AI....
The conversation explores the evolving landscape of CX, where Simon discusses the dual challenges of the fear of missing out (FOMO) and the fear of moving forward (FOMF) that many organizations face when integrating AI....
Просмотров: 23
Видео
E18: AI Analytics and the Future of Customer Experience with Bruce Pollock
Просмотров 2214 дней назад
In this episode of the Syndeo Podcast, host Oliver Lennon welcomes Bruce Pollock, Value Principal at NICE, to discuss the transformative potential of AI in customer experience. Drawing on his 30 years of industry expertise, Bruce shares insights into how AI can help businesses overcome common challenges like "analysis paralysis," while offering a path toward smarter, more efficient customer int...
E17: AI for Wellbeing: Insights from Tech Entrepreneur Naomh McElhatton
Просмотров 124Месяц назад
In this episode, host Oliver Lennon is joined by Naomh McElhatton, Co-founder and CEO of Dara & Co., an AI-powered wellbeing platform. Naomh, a seasoned tech entrepreneur with over two decades of experience in marketing, digital technology and innovation, shares her journey from the early days of her career to leading a company that blends AI with human empathy to enhance personal development a...
E16: Navigating AI's Phases of Adoption and its Future Impact with Chris Gillen - Part 2
Просмотров 31Месяц назад
Join host Oliver Lennon for the second part of his conversation with Chris Gillen, CEO and co-owner of A Closer Look (ACL), a customer experience consultancy that helps brands build authentic and enduring customer-centric brand loyalty. Chris brings nearly three decades of expertise in customer experience, particularly in the retail space with major brands like Target, Home Depot, and Toys R Us...
E15: Enhancing Brand Loyalty and Customer Experience with Chris Gillen - Part 1
Просмотров 312 месяца назад
In this episode host, Oliver Lennon is joined by Chris Gillen, CEO and co-owner of A Closer Look (ACL), a customer experience consultancy that helps brands build authentic and enduring customer-centric brand loyalty. Chris brings nearly three decades of expertise in customer experience, particularly in the retail space with major brands like Target, Home Depot and Toys R Us. Discover the intric...
Practical take: 5 steps to deploy Generative AI
Просмотров 22 месяца назад
In the rush to AI this webinar considers how to balance speed and learning with safeguarding brand values. Drawing on exemplars like IKEA and other global leaders, Oliver Lennon uses his up-to-the-minute experience to distil some general, proven approaches. With some recent high-profile GenAI brand fails, this session focuses on giving the board and the brand director the confidence to experime...
E14 - Revolutionising CX and EX: A Conversation with Karin Aalberts, Orange Business
Просмотров 632 месяца назад
In this episode host, Oliver Lennon chats with Karin Aalberts, European Head of CX & EX Digital Business Consulting & Innovation at Orange Business about the evolving landscape of customer and employee experience (CX and EX). Karin, with a robust background in data science and omnichannel strategies, shares her extensive knowledge on the critical role of technology in simplifying and enhancing ...
E13 - Transforming Customer Experience with AI: Insights from Alok Kulkarni
Просмотров 552 месяца назад
Join host, Oliver Lennon as he chats with Alok Kulkarni, a serial entrepreneur and the CEO of Cyara, one of the world’s leading AI and voice testing companies. With over two decades of experience in the CX industry, Alok delves into the dynamic world of customer experience transformation. Discover how AI and voice technologies are revolutionising the way businesses interact with their customers...
E12 - CX Past, Present and Future A Conversation with Paula Kennedy Garcia
Просмотров 983 месяца назад
Join host Oliver Lennon as he kicks off series two of the Syndeo Podcast with CX thought leader, innovator and foresight strategist, Paula Kennedy Garcia. Renowned for her visionary thinking, Paula has earned multiple awards for innovation and futurist leadership, fuelling growth and advancing customer and user experiences with the use of emerging technologies like AI, neuroscience, machine lea...
E11 - Conversational AI: Transformations and Challenges with Marina Ashurkina
Просмотров 1408 месяцев назад
E11 - The Syndeo Podcast In this episode host, Oliver Lennon is joined by Marina Ashurkina, a distinguished professional with over 13 years of Conversational AI industry experience. Marina has made significant contributions to the development of voice technologies like Siri and has been involved in various startups working on multiple exciting projects including, api.ai, a conversation platform...
E10 - Exploring Conversational AI’s evolution and impact: A conversation with expert Mike McTear
Просмотров 479 месяцев назад
E10 - The Syndeo Podcast In this enlightening episode, Oliver is joined by Mike McTear, Emeritus Professor at Ulster University to delve into the evolving world of Conversational AI and its broader implications. With a career spanning over two decades in the field of spoken and conversational dialogue systems, Mike offers an unparalleled depth of knowledge and experience. As he nears the comple...
E9 - The impact of Generative AI in customer service: a Google perspective with John Lush
Просмотров 33Год назад
In this episode Oliver Lennon welcomes John Lush, an esteemed expert in the realm of customer service and experience. Boasting two decades of hands-on expertise, John’s prowess spans contact centres, CRM platforms, self-service tools, online chat, social media, mobile apps and IVR. His innovative approach and leadership skills have been instrumental in prominent organisations like Vodafone, Acc...
E8 - Crafting conversations: a deep dive into Conversational design with Nat Walker, Vodafone
Просмотров 53Год назад
E8 - The Syndeo Podcast Join Oliver Lennon in this captivating episode as he catches up with Nat Walker, the Chatbot Experience & Linguistic Lead at Vodafone. With an impressive background in UX projects for giants like Google, Swarovski, and the Design Museum, Nat has been at the forefront of Vodafone’s Conversational AI product, TOBi, since 2017. Dive into the world of Conversational design a...
E7 - The Next Six Weeks, Six Months and Six Years: Exploring LLMs with Verint Experts
Просмотров 49Год назад
E7 - The Next Six Weeks, Six Months and Six Years: Exploring LLMs with Verint Experts
E6 - The AI Awakening: LLMs, Conversational AI, and Exploring the Frontiers of Co-Bots
Просмотров 27Год назад
E6 - The AI Awakening: LLMs, Conversational AI, and Exploring the Frontiers of Co-Bots
E5 - The Engagement Capacity Gap and leveraging Conversational AI and LLMs for improved CX
Просмотров 59Год назад
E5 - The Engagement Capacity Gap and leveraging Conversational AI and LLMs for improved CX
E4 - Applying Conversational AI in the world of sales...with Nicolas de Kouchkovsky
Просмотров 23Год назад
E4 - Applying Conversational AI in the world of sales...with Nicolas de Kouchkovsky
E3 - Applying the theory of Marginal Gains in the new world of Conversational AI with Dave Tainton
Просмотров 41Год назад
E3 - Applying the theory of Marginal Gains in the new world of Conversational AI with Dave Tainton
E1 - Technology innovation the CCaaS space with Merijn te Booij
Просмотров 66Год назад
E1 - Technology innovation the CCaaS space with Merijn te Booij
E2 - Evolution of self-service from IVR to Conversational AI with Daniel Hong
Просмотров 55Год назад
E2 - Evolution of self-service from IVR to Conversational AI with Daniel Hong
Generating more leads with Syndeo (Social For Brokers Podcast - episode 82)
Просмотров 20Год назад
Generating more leads with Syndeo (Social For Brokers Podcast - episode 82)
How easy is conversational AI to implement? Alan Beck
Просмотров 13Год назад
How easy is conversational AI to implement? Alan Beck
Machine Learning isn't a Silver Bullet - (Alan Beck, CTO, Syndeo)
Просмотров 5Год назад
Machine Learning isn't a Silver Bullet - (Alan Beck, CTO, Syndeo)
Conversational AI - A High-level Tech Overview
Просмотров 8Год назад
Conversational AI - A High-level Tech Overview
Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing
Просмотров 69Год назад
Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing
Broker Feedback: Nicola Schutrups, MD, The Mortgage Hut
Просмотров 152 года назад
Broker Feedback: Nicola Schutrups, MD, The Mortgage Hut
How do you determine which digital channels are best for your business?
Просмотров 92 года назад
How do you determine which digital channels are best for your business?
Masterclass: How to tune into changing customer behaviour so your business stays relevant
Просмотров 382 года назад
Masterclass: How to tune into changing customer behaviour so your business stays relevant