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Dear Jamie， We extend our sincerest apologies for any inconvenience you have experienced with our product(iCan i3 CGM). We have received your issue and are committed to addressing it in a timely and appropriate manner. We pay high attention to your matter. To further assist you, we also need your help to provide some relative information about your product to be able to give a specific solution. Could you please get in touch with our After-sale Service email: help@sinocare.com, and our after-sale colleague will follow up on your case to solve your problem with satisfaction. Thank you for your patience and understanding. Best regards, Sinocare Services

Dear Jamie， We extend our sincerest apologies for any inconvenience you have experienced with our product(iCan i3 CGM). We have received your issue and are committed to addressing it in a timely and appropriate manner. We pay high attention to your matter. To further assist you, we also need your help to provide some relative information about your product to be able to give a specific solution. Could you please get in touch with our After-sale Service email: help@sinocare.com, and our after-sale colleague will follow up on your case to solve your problem with satisfaction. Thank you for your patience and understanding. Best regards, Sinocare Services

Maybe you are inserting the strip the wrong way round, it's the 3 contact end that should go in, not the 2 contacts that go in, which the manual seems to suggest...

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

Pls reply

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

Tanggalin nyo po ang plastic sa batyery

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

Если вы нашли приложение, скажите пожалуйста

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡

Me too. Two sensors from different venders show abnormal when scanning qr code.

@@wiboonchyutana2244 Sorry for the late reply. That's exactly the same situation as me. In the end, I was able to find a solution from a very kind seller. Currently, the Abnormal Equipment error has been resolved and it is finally usable. There was a problem with the version of the app that was originally sent to me. 01.04.xx.xx.apk cannot be used, please try using the 01.03.xx.xx.apk version. With this, I was able to pass the first scan without any problems. Please ask the seller how to get it 💦👍 Good luck 💪

@@wiboonchyutana2244 Sorry for the late reply. That's exactly the same situation as me. The error has been resolved and it is now usable. There was a problem with the version of the app that was originally sent to me. Please try using the 01.03 version instead of the 01.04 version.

@@wiboonchyutana2244 こんにちは。元コメントみてください

@@wiboonchyutana2244 結果的に使えるようになりました😊

My wife received 1 for free to test, and to leave a positive review. But there was nothing positive about it. Aside from the delay in readings, the readings more than 20 mgdl lower than the gluco meter finger test. After 1 week it even went up to 40 mgdl lower, and that continued to 50, 60 mgdl till the 15th day. App giving false hypo alerts . Seller wanted to send another one, in trade to edit or remove review. We did not agree to that. But we will try the new free one to see if we just unlucky with a faulty device. The rating stays. We dont support false ratings to promote products. The more i google, the more I see this issue. So I guess it's just as good as it gets with that gluco meter. Btw, pull the round sinocare sticker of the packaging cup with of the device. You see the original Chinese production name and data. Im not sure if they are properly stored, transported here in South East asia. Can't believe this past the test for approval. Readings are way off

​@@otszzz79 こんにちは。初めまして。私は今日、この機器を受取りました。 そんなに酷い精度でしょうか？ いま、Sibionicsを使用してますので終わってから装着します。 ただ、測定値乖離は今の測定機でも見られます。血液採取計測値も機器によって数値にばらつきはあります。 20mg/dlくらいなら許容範囲な気もしますが🧐

@Bobababu maybe you can reply in English. Even sinocare paste a sticker with english over the chinese text on the cgm packaging. Fun fact, they offered to send another free one,and if that one would work fine, they asked to dit or remove the first review on the cgm. Actually, they asked to remove it first before sending another one, we didn't agree to that. Guess what. Same crap with the other cgm they sent. It's garbage. The only positive reviews are from people connected to the brand. ICAN sinocare gives out vouchers to get a cgm on lazada for free, just to put a review. If it was working well, we probably start buying and using it, but it is really garbage . The delay and inaccurate readings are things you don't want in a medical device

@@otszzz79 totally agree. I am using the free one for testing as well. The app isn’t too bad I think they need to add a feature where you can calibrate it

Cuánto días tardas tarda el sensor

do you know how?

Long press the centre button without inserting the test strip and you will get the previous values

You clearly didn't use it.

@@otszzz79 actually ive use it for 10 days. My comment was earlier. Its not accurate at all. I removed mine because it gives me false hypo all the time

@@cristypaz4001 Hi, Whether the sensor is removed? If the sensor is well-implanted, please kindly check if it's getting loose? If you have any questions, Please kindly contact our after sales of the store you buy from.

@@Sinocare.Global i intentionally removed it because it gives me false hypo everytime.

My first Sinocare iCan i3 CGM has error rate of 50% over estimation👎🏼👎🏽👎 The fasting glucose Reading was 8.1 while BGM is 5.8.😱😱😱 1 hour post-prandial reading is 13.7 while BGM is 9.3 😡😡😡