Teaching Robots to Talk
Teaching Robots to Talk
  • Видео 91
  • Просмотров 2 325

Видео

Become an AI First Leader in 2024 | Machine Learning in the Contact Center
Просмотров 5Месяц назад
Main Channel: @waterfieldtech Curious about how to become an AI-first leader? In this video, we dive into what it takes to embrace AI, starting with hands-on experience. From using the OpenAI ChatGPT app to Andrew Ng's free "AI for Everyone" course, you'll find plenty of accessible ways to build your AI knowledge. Whether it's chatting with GPT over coffee or exploring its capabilities through ...
Generative AI is NOT a Product | Machine Learning for Customer Service
Просмотров 35Месяц назад
In this series, we've explored what it means to build an AI-first contact center, but here's a crucial takeaway: Gen AI isn't a product you can just buy and plug in-it's an evolving journey that requires a deep understanding of your customer interactions and business goals. It’s not just about picking the right platform or solution; it’s about designing the entire experience-from choosing the A...
What does generative AI mean for your business?
Просмотров 10Месяц назад
GenAI is revolutionizing the way businesses operate, but what does that really mean for your company? In this video, we explore a compelling case study from Klarna and OpenAI, where 2.3 million chats were automated-equivalent to the work of 700 agents-resulting in a $40 million profit boost. This impressive feat didn't just match human agents in customer satisfaction; it also demonstrated how G...
The AI First Contact Center Workforce
Просмотров 21Месяц назад
From automating routine contacts with generative AI and chatbots to empowering senior agents with advanced tools, the AI-first contact center is transforming how businesses operate. We discuss the move away from a large pool of junior agents toward a more experienced workforce supported by AI, leading to better customer service and less turnover. Here's what this means for the future of your co...
Contact Center Optimization with Generative AI
Просмотров 172 месяца назад
Check out our main channel: @waterfieldtech Contact Center optimization is a never ending cycle. Here's how generative AI can make optimizing your customer experience a whole lot easier...
Contact Center INSIGHT with Generative AI
Просмотров 282 месяца назад
Gen AI allows organizations to actually understand the content and quality of every call and chat. Insights like never before. Check out our main channel: @waterfieldtech
Contact Center Agent Assistance w/ Generative AI
Просмотров 142 месяца назад
Traditionally, agent assist solutions provided surface-level responses and relevant documents, aiding junior agents in enhancing customer service. However, the real return on investment was often questionable, mainly offering benefits in process adherence and compliance. The turning point came with an MIT Sloan study involving 5,000 technical support agents using a fine-tuned version of GPT-3. ...
Contact Center Management in 2024 | Generative AI has FOUR Jobs
Просмотров 93 месяца назад
Check out our main channel: @waterfieldtech Generative AI is revolutionizing the contact center industry, providing significant advancements across four key areas: automation, assistance, insight, and optimization. This video dives into each of these areas, highlighting how AI is reshaping the customer service landscape. 1. Automation: Generative AI can handle tasks typically performed by junio...
The Contact Center is The Perfect Playground for Generative AI
Просмотров 223 месяца назад
Discover why contact centers are the ideal environment for deploying generative AI! 🌟 In this video, we explore how the natural flow of conversations in contact centers provides a rich dataset for AI training. Learn how AI can analyze past interactions to improve responses, assist agents, and ensure high-quality customer service. Key points covered: Generative AI in Action: Understand how AI le...
What is Generative AI, really? | Automation in the Contact Center
Просмотров 263 месяца назад
Generative AI isn't just the AI you knew-it's a game-changer. Unlike basic speech recognition or intent categorization, Gen AI generates responses based on complex reasoning over inputs. It translates languages, code, and more, making it a versatile powerhouse. Experts like Stanford's Andrew Ng liken it to electricity due to its power and ubiquity, while Mustafa Suleyman calls it a digital spec...
Personal AI (like GPT-4o) Will Swamp your Contact Center
Просмотров 693 месяца назад
Check out our main channel: @waterfieldtech Personal AI is set to transform the way customers interact with your business. They no longer need to call, chat, or text because AI can handle it all. This means customers will reach out more frequently, whether it's for refunds, returns, or complaints. 🌟 Key Takeaways: Increased Contact Volume: AI makes it effortless for customers to contact you, po...
The AI First Contact Center has No Limits
Просмотров 143 месяца назад
Check out our main channel: @waterfieldtech Made possible by ChatGPT, the AI First contact center has no limits. And it's only getting better.
Customer Contact is a Bug, Not a Feature | AI-First Customer Experience
Просмотров 74 месяца назад
Welcome to our latest video where we dive deep into a revolutionary perspective on customer service! If you've ever wondered why customers reach out to businesses, you’re not alone. Bill Price, Amazon's first SVP of Customer Experience, coined a thought-provoking idea: "Contact is a bug, not a feature." In this video, we explore the underlying reasons why customers initiate contact. Contrary to...
Generative AI: Our Pitch
Просмотров 166 месяцев назад
This journey is about more than just acquiring a new tool; it's about integrating generative AI into your business in a meaningful way. Forget about shopping for solutions-what we're embarking on is an adventure into the heart of what makes generative AI truly transformative. Here, we explore the multifaceted considerations of adopting generative AI, from designing impactful experiences to navi...
Generative AI Explained: A Comprehensive Summary
Просмотров 296 месяцев назад
Generative AI Explained: A Comprehensive Summary
Generative AI: No Migration Required
Просмотров 266 месяцев назад
Generative AI: No Migration Required
Generative AI is NOT a Product (Experience, Methodology, Infrastructure, Compliance)
Просмотров 267 месяцев назад
Generative AI is NOT a Product (Experience, Methodology, Infrastructure, Compliance)
Extreme Customer Service with GPT-4
Просмотров 547 месяцев назад
Extreme Customer Service with GPT-4
Generative AI is Better, Cheaper, and Faster than You Think.
Просмотров 317 месяцев назад
Generative AI is Better, Cheaper, and Faster than You Think.
The 3 Phases of Generative AI in the Contact Center (Gen AI Journey)
Просмотров 417 месяцев назад
The 3 Phases of Generative AI in the Contact Center (Gen AI Journey)
Generative AI Blocker Busting: The Human Touch
Просмотров 98 месяцев назад
Generative AI Blocker Busting: The Human Touch
Generative AI Blocker Busting: Waiting for my Vendor
Просмотров 89 месяцев назад
Generative AI Blocker Busting: Waiting for my Vendor
Generative AI Blocker Busting: OpenAI Will Steal My Data
Просмотров 239 месяцев назад
Generative AI Blocker Busting: OpenAI Will Steal My Data
Generative AI Blocker Busting: Leak Our Data (Using Middleware to Keep Data Secure while Using AI)
Просмотров 269 месяцев назад
Generative AI Blocker Busting: Leak Our Data (Using Middleware to Keep Data Secure while Using AI)
AI First: No Contact Center
Просмотров 169 месяцев назад
AI First: No Contact Center
AI First: No Agent Contact Center (Will AI Take Over?)
Просмотров 1310 месяцев назад
AI First: No Agent Contact Center (Will AI Take Over?)
AI First: Contact Center Automation (and Why it Matters)
Просмотров 2510 месяцев назад
AI First: Contact Center Automation (and Why it Matters)
AI Speed vs. Impact (Automation Solutions: Speed to Market vs. Efficiencies)
Просмотров 1211 месяцев назад
AI Speed vs. Impact (Automation Solutions: Speed to Market vs. Efficiencies)
Overlapping Contact Center AI (3 Phases of Artificial Intelligence)
Просмотров 2511 месяцев назад
Overlapping Contact Center AI (3 Phases of Artificial Intelligence)

Комментарии

  • @nathans6081
    @nathans6081 Месяц назад

    Great thought leadership, thank you!

  • @AI-Consultant
    @AI-Consultant 3 месяца назад

    Cool, so you missed this mind-blowing video about how generative AI is going to completely revolutionize contact centers. It's really next-level stuff! Imagine an AI that can actually have natural conversations with customers, understanding their questions just like a human agent. But get this - not only can it handle basic customer service tasks, it can also be a co-pilot for the human agents, suggesting relevant info and responses to assist them. Now, here's where it gets insane - this AI can analyze every single customer interaction, truly understanding the content and quality, and provide insights that were never possible before. This means businesses can optimize and improve the customer experience way faster based on real data about what's working or not. And if something needs to change, they can just update the AI and see the impact immediately - it's like a continuous improvement engine on steroids! Dude, this tech is groundbreaking and will genuinely transform how companies serve their customers. It's not just an incremental upgrade, it's a total leap forward that'll create mind-blowing new experiences. The AI revolution in customer service is coming!

  • @AI-Consultant
    @AI-Consultant 3 месяца назад

    This is about the incredible ways generative AI can transform contact centers. Imagine an AI that can actually have real conversations with customers, understanding their questions and helping them out just like a human agent would. But it doesn't stop there - this AI can also be a co-pilot for human agents, suggesting relevant information and responses to make their jobs easier. Even cooler, the AI can analyze every single customer interaction, understanding the content and quality, and provide insights that were never possible before. This means we can quickly optimize and improve the customer experience based on real data and real impact. The best part? We can use the AI to iterate and make updates way faster than ever before. If something's not working, we can change it on the fly and see the results immediately. It's like having a supercharged continuous improvement engine for customer service. This is the kind of groundbreaking technology that will genuinely change how businesses operate and serve their customers. It's not just incremental progress - it's a leap forward that will create amazing new experiences. Get ready for the AI revolution in customer service!

  • @Macbain21
    @Macbain21 7 месяцев назад

    Gen AI is gonna take over so many industries, we’re living in the next industrial revolution

  • @damianmathews9227
    @damianmathews9227 7 месяцев назад

    Well said! This generative AI stuff is getting crazier by the minute it seems.

  • @damianmathews9227
    @damianmathews9227 7 месяцев назад

    This is a bit scary, but very exciting for the future of customer service and GPTs

  • @marialewis6779
    @marialewis6779 11 месяцев назад

    "Promosm"

  • @vverboX
    @vverboX Год назад

    I like that. I would love a video where you go deeper on how to deploy a python+langchain chatbot. Anyway, thank you for the very short but very clear videos.

  • @louisr6030
    @louisr6030 Год назад

    'Promo sm' 😩

  • @stellaunco8685
    @stellaunco8685 Год назад

    You explain things in such an easy way. Thanks so much for sharing your knowledge!

  • @dirkliebegott9906
    @dirkliebegott9906 2 года назад

    ᴘʀᴏᴍᴏsᴍ 👊