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I'd forgotten that. It's a great addition, and yes, there is a role for rules in a healthy social system. Thank you

Brilliantly put. Consequences from a questionably ethical creation that dominos into a tragic spiral. Thanks for engaging!

Love requires giving others the benefit of the doubt. So I will assume, you will be donating "satirical" books.

Great question most research suggests a third of people do. Here is one study today.yougov.com/health/articles/20901-one-three-leave-tap-running-while-brushing-their-t

Thanks not sure what this means but I am grateful you engaged.

thank you for engaging!!!

Outstanding articulation of half the equation.

I completely agree! Interpersonal wisdom often imparted by parents - needs to be lived to be accepted.

I hadn't heard that before. It may be original to you. Thanks for engaging. Here's to the wisdom of fathers and the kindness of strangers.

Great distinction. I would say capitulating or being bullied is a second wrong. It is right to stand up to injustice. it is not right to be unjust in response.

Thank you for watching and taking the time to comment.

Brilliant observation. My post truly is ironic but this not an either/or. Watch the video, put it down, and go outside LOL!

Great point about respect being lost due to poor behavior. I think their is a basic respect for others and then earned or lost respect.

Thanks for the comments. US carriers are working to remove the recline function. By making seats smaller, the benefits of the recline function have diminished. As an "old" person who travels every week, I wish there was comfort in reclining, but I am equally uncomfortable unless I upgrade. In the end, we may not have a choice. Also, I distinguish between "needed" reclining - if you get a benefit and reclining just because you can.

Thanks for the info. I will check out Professor Cantilli's work. Also thanks for watching the video. I am in your debt for your time and civil discourse.

Fair point. True complainers would complain about the requirement engage your work around!

Mrs. Mingo, I am sorry that your experience is one where the selfishness of others has eclipsed their thoughtfulness. I hold out hope that we change the world one word and one action at a time. I don't wish to spread BS, just kindness and gentle encouragement. I need to be better today than yesterday, and I hope someone else might need to hear the same encouragement. Again I am sorry for the harshness that has enveloped you.

Thanks, user. Based on the video's content, I assume you are asking, "Would I like to be treated like this?" as you engage with others. If so, bravo for demonstrating that type of compassion. I am grateful for your engagement.

@@TheMichelliExperience lol, not a denial

@@user-pm5uq3li7s I am glad you are not in "denial" about the importance of using kindness as your compass. Again, thank you for not being like others who use this platform to bully or displace anger but instead to engage with the content constructively. Much continued meteoric success.

I am convinced there are people who care, and that's why I try to imagine and encourage a world where that is the default. Thanks for caring enough to share your thoughts and feelings. They should be heard and respected.

Thanks Napper! I will take that to be a positive review! Thanks for sharing in your bio your commitment to always learning. I hope to use my big head and large ears to listen and kindly learn from you! Humbly Joseph

Amen! I had a breakthrough on the driving issue. When someone wants to speed ahead of me to merge, I've worked on assuming positive intent and assuming they have a medical emergency that warrants that behavior. In other words, I ask what would it take for me to behave that way? I am sure that some of those acts come from selfishness but I am calmer and more gracious if I take that perspective.

Almost 64 here! Thanks for being that person. I wonder if it is as prevalent today - as it was when we were young?

Not sure why your comments aren't visible but I am responding to your reply which read ""Customer Loyalty and Referrals its a joke bro you couldnt tell by the laughing face?"" I don't intend my posts to be comical. However, I am glad you are finding some value from them - albeit amusement. I am grateful that you take the time to engage and I appreciate the civility of your reply. Thank you again.

Stretch-I guarantee it does, as do all my books. I write about companies that create extraordinary human experiences that start with their people and extend to customers. If it doesn't live inside the business, it can't sustainably live outside. Thank you for emphasizing that point here!

Beyond any resemblance - wise man he is!

@@TheMichelliExperience And as always much better dressed.

@@MrsRosencranz1 But his mom loved his brother more

Amen - take out is a different experience and is a decision for a different value proposition. Thanks for your comment and hope you will continue to engage!

Thanks for sharing your opinion, William. I am hoping we can find a way to maintain the app while protecting national security. Divestiture seems to be the option, yes or no?

Thank you. I will check out your content and subscribe. I am in your debt.

Thanks for your alignment Kitti

Thank you Adamyang6667

I understand your point but it functional organizations insiders should be better able to navigate the bureaucracy more effectively than customers. I am simply saying we are paid to solve problems not defer them. At least until our paths are blocked. Bravo for your compassion for team members and custoemrs.

Hopefully, I said please "never say." If not, I should have. I am not one to dis"allow." I would encourage an alternative approach. But you are 100% correct to point out the fallacy of demanding.

Sorry, for the lack of one in the original video. Glad we are connected.

I accept the truth that many business leaders don't treat team members well and have policies that don't serve customers. I also work with companies for which that isn't the case. I hope trust that caring for team members and customers will prevail.

I am sorry you have been treated poorly by employers or seen that treatment of other employees. I wouldn't want dishonesty, I just done see customers as interested in who is to blame. They just want people to resourcefully address problems. Thanks for engaging in this discussion.

It is the customer's problem and hopefully you are supported to fix processes that don't serve them well - because without customers none of us have jobs.