Glassix
Glassix
  • Видео 47
  • Просмотров 48 426
The Glassix Spotlight Podcast - Unconventional Engagement and Redefining the Future of Work and CX
Welcome to a dynamic episode of The Glassix Spotlight, where we’re joined by Luke Jamieson, a global leader in Customer and Employee Experience known for his bold, unconventional strategies that are transforming how companies think about engagement, belonging, and purpose. Luke’s innovative, “well-behaved larrikin” approach to CX and EX has made him a standout figure in the future-of-work landscape.
In this episode, we delve into a range of thought-provoking topics, including:
• Luke’s fresh perspectives on engagement and how his unique journey in CX and EX led him to redefine what it means to connect with employees and customers on a deeper level.
• Creative, hands-on approaches like LEGO® ...
Просмотров: 9

Видео

Glassix Spotlight Podcast - Building Trust with CEHX: Elevating Human Experience in Business
Просмотров 1314 дней назад
Welcome to an inspiring episode of The Glassix Spotlight, where we dive into the world of Customer, Employee, and Human Experience (CEHX) with Aileen Day, a leading CX strategist and advisor who’s revolutionizing the way businesses connect with their customers and employees. Aileen’s innovative approach to building trusted, value-driven brands has set her apart as a powerful force in the indust...
Glassix AI Suggested Replies
Просмотров 1228 дней назад
With Glassix AI-suggested replies, your support agents can swiftly respond to any customer query; simply just click on send or edit the AI auto-generated text, and that's it.
Glassix Spotlight Podcast - Purpose-Driven CX: Leslie Pagel’s Journey to Human-Centric Innovation
Просмотров 19Месяц назад
Welcome to an enlightening episode of the Glassix Spotlight, where we explore the fusion of purpose and data in customer experience with Leslie Pagel, a trailblazing expert in the CX world. Leslie, known for her deep understanding of human experience and her work as Chief Evangelist at Authenticx, has spent her career helping organizations leverage the voice of the customer to create competitiv...
Glassix Spotlight Podcast - Evidence-Based Excellence: Karl Sharicz’s Approach to CX Mastery
Просмотров 172 месяца назад
Welcome to an insightful episode of the "Glassix Spotlight," where we dive deep into the world of customer experience with Karl Sharicz, a pioneering leader and educator in the CX space. Karl, the visionary force behind HorizonCX, has an illustrious career dedicated to helping B2B organizations, particularly in technology, manufacturing, and service industries, achieve their maximum potential t...
Glassix Spotlight Podcast - Closing the Customer Knowledge Gap: Insights from Eckhart Boehme
Просмотров 132 месяца назад
Welcome to a thought-provoking episode of the "Glassix Spotlight," where we explore the crucial topic of closing the customer knowledge gap with Eckhart Boehme, Founder and Managing Director of Unipro Solutions GmbH & Co. KG. With over 30 years of global experience in marketing, product management, and skills development, Eckhart has pioneered the Customer Progress Design (CPD) method, helping ...
Glassix Spotlight Podcast - Data-Driven Dynamics: Patty Soltis’s Approach to Transformative CX
Просмотров 142 месяца назад
Welcome to a captivating episode of the "Glassix Spotlight," where we explore the transformative power of data-driven customer experience strategies with Patty Soltis, a venerated leader and strategist in the CX realm. Patty, currently enhancing customer experiences at Upwork and leading as Principal Consultant at Kinetic Edge Consultants, has a profound track record of melding analytical preci...
Glassix Spotlight Podcast - Harnessing EI for Superior Customer and Employee Experiences
Просмотров 133 месяца назад
Welcome to an enlightening episode of the "Glassix Spotlight," where we explore the pivotal role of emotional intelligence in reshaping customer and employee experiences with Sandra Thompson, a trailblazer in the field of EI. Sandra, the first Daniel Goleman Emotional Intelligence Coach in the UK and the visionary behind Ei Evolution has dedicated her career to integrating emotional intelligenc...
Glassix Spotlight Podcast - Leading Change By Building Trust With Mark Slatin, CCXP
Просмотров 154 месяца назад
Welcome to a very special episode of the "Glassix Spotlight," where we delve into the art and science of crafting superior customer experiences with Mark Slatin, a globally recognized leader in customer experience strategy and a Top 25 CX Leader according to CX Magazine. Mark, who also hosts the acclaimed "Delighted Customers Podcast," has a storied career in transforming organizations through ...
Glassix Spotlight Podcast - Mastering Digital Transformation in Customer Experience: Masterclass
Просмотров 355 месяцев назад
Welcome to a very special episode of "Glassix Spotlight," where we explore the transformative strategies for enhancing customer engagement and loyalty with Andrew Carothers, a senior leader in customer success and digital transformation at Cisco Systems. Andrew, an eight-time International Customer Experience Award winner and author, is renowned for his expertise in leading high-impact digital ...
Glassix Spotlight Podcast - Harnessing Human-Centric Strategies for Global Business Transformation
Просмотров 145 месяцев назад
Welcome to a special edition of "Glassix Spotlight," where we delve into the art of leading business and digital transformation with a focus on human experience with Gregorio Uglioni, a renowned expert in business strategy and customer experience. As a top CX influencer, host of the globally recognized CX Goalkeeper Podcast, and a three-time best-selling author, Gregorio is celebrated for his a...
Glassix Spotlight Podcast - Leading Change in Customer Experience
Просмотров 375 месяцев назад
Gear up for an enlightening episode of "Glassix Spotlight" featuring Ricardo Araújo, a seasoned expert in B2B customer experience and technological innovation. With over two decades of experience, Ricardo has been at the forefront of integrating AI into customer experience strategies, helping companies across various industries not just to adapt but thrive in their growth stages. Tune in to dis...
Glassix Spotlight Podcast - Enhancing AI-driven CX in B2B SaaS
Просмотров 286 месяцев назад
Prepare for a groundbreaking episode of "Glassix Spotlight" with Bonnie Chase, the visionary Senior Director of Service Product Marketing at Coveo. With a diverse background spanning technical writing and product marketing, Bonnie has uniquely shaped the future of B2B SaaS products by integrating advanced AI functionalities, always with a focus on enhancing customer experience. In our discussio...
Glassix Spotlight Podcast - The Power of Conversational AI in Customer Experience
Просмотров 7 тыс.6 месяцев назад
Join us on this enlightening episode of "Glassix Spotlight" as we engage with Cathal McCarthy, a seasoned GTM executive leader whose impactful strategies at powerhouse companies like Apple, eBay, and PwC have reshaped customer experience and digital transformation globally. Currently, at the helm of customer engagement innovations at Phaeton Technology, Cathal is leveraging Conversational AI to...
Glassix Spotlight Podcast - Crafting Distinction in a Crowded Market by Delivering Stellar CX
Просмотров 2,2 тыс.6 месяцев назад
Welcome to a special edition of "Glassix Spotlight" where we delve into the art of standing out in competitive environments with Scott McKain, founder and CEO of Distinctive Presentations and the Distinction Institute. Scott, a Hall of Fame professional speaker and best-selling author, is renowned for his expertise in transforming the ordinary into the extraordinary, ensuring businesses achieve...
Glassix Spotlight Podcast - Harmonizing Business Success: A Blueprint for Customer-Centric Triumph
Просмотров 1,9 тыс.7 месяцев назад
Glassix Spotlight Podcast - Harmonizing Business Success: A Blueprint for Customer-Centric Triumph
Glassix Spotlight Podcast - Navigating the AI Frontier in Customer Experience
Просмотров 2,2 тыс.7 месяцев назад
Glassix Spotlight Podcast - Navigating the AI Frontier in Customer Experience
Glassix Spotlight Podcast - Empowering Connections: Masterclass on Building Winning Contact Centers
Просмотров 3,7 тыс.7 месяцев назад
Glassix Spotlight Podcast - Empowering Connections: Masterclass on Building Winning Contact Centers
Glassix Spotlight Podcast - Heart & Science of CX: Blueprint for Authentic Customer Connections
Просмотров 2,3 тыс.8 месяцев назад
Glassix Spotlight Podcast - Heart & Science of CX: Blueprint for Authentic Customer Connections
Glassix Spotlight Podcast - Revolutionizing CX with Empathy and AI
Просмотров 1,5 тыс.8 месяцев назад
Glassix Spotlight Podcast - Revolutionizing CX with Empathy and AI
Glassix Spotlight Podcast - A Global Vision for CX and BPO Evolution
Просмотров 1,3 тыс.9 месяцев назад
Glassix Spotlight Podcast - A Global Vision for CX and BPO Evolution
Glassix Spotlight Podcast - Kate Bradley Chernis on Startups, Gen AI, and the Future of CX
Просмотров 1,2 тыс.9 месяцев назад
Glassix Spotlight Podcast - Kate Bradley Chernis on Startups, Gen AI, and the Future of CX
Glassix Spotlight Podcast - Simon Kriss' Blueprint for AI-Driven Customer Experiences
Просмотров 1,1 тыс.9 месяцев назад
Glassix Spotlight Podcast - Simon Kriss' Blueprint for AI-Driven Customer Experiences
How to create a WhatsApp template with Glassix
Просмотров 1,1 тыс.9 месяцев назад
How to create a WhatsApp template with Glassix
Glassix Spotlight Podcast - Blake Morgan's Vision of AI-Enhanced Experiences
Просмотров 1 тыс.9 месяцев назад
Glassix Spotlight Podcast - Blake Morgan's Vision of AI-Enhanced Experiences
Glassix Spotlight Podcast - Maurice FitzGerald on the Evolution of Customer Experience and AI
Просмотров 1,1 тыс.10 месяцев назад
Glassix Spotlight Podcast - Maurice FitzGerald on the Evolution of Customer Experience and AI
Connect Apple Messages for Business with Glassix
Просмотров 1,1 тыс.10 месяцев назад
Connect Apple Messages for Business with Glassix
Glassix: The Ultimate Customer Support Solution for Small Businesses & Startups
Просмотров 1,2 тыс.10 месяцев назад
Glassix: The Ultimate Customer Support Solution for Small Businesses & Startups
Glassix Spotlight Podcast - Neal Topf on the AI & CX Revolution in Contact Centers
Просмотров 1,1 тыс.10 месяцев назад
Glassix Spotlight Podcast - Neal Topf on the AI & CX Revolution in Contact Centers
Glassix Spotlight Podcast - Udi Ledergor on Revolutionizing CX Through Marketing Mastery
Просмотров 1 тыс.10 месяцев назад
Glassix Spotlight Podcast - Udi Ledergor on Revolutionizing CX Through Marketing Mastery

Комментарии

  • @AileenDayCCXP
    @AileenDayCCXP 14 дней назад

    Thank you so much for having me, Glassix, it was a great chat!

  • @JimSarkar-333
    @JimSarkar-333 16 дней назад

    Hey there. I found some issues while researching your RUclips channel and videos, due to which you are not getting the desired video views and subscribers. I can show you the issues if you want

  • @chandanpaswan6477
    @chandanpaswan6477 6 месяцев назад

    Valuable advice

  • @THE_TUSHAR_O7
    @THE_TUSHAR_O7 6 месяцев назад

    Fantastic content

  • @AkashKumar-vr9or
    @AkashKumar-vr9or 6 месяцев назад

    So inspiring

  • @DhivanDhivan-qc2us
    @DhivanDhivan-qc2us 6 месяцев назад

    Amazing strategies

  • @uzairshaikh11
    @uzairshaikh11 6 месяцев назад

    Great discussion on AI and CX

  • @MalkitSingh-jc6jr
    @MalkitSingh-jc6jr 6 месяцев назад

    keep it up

  • @Manishbirtbirt
    @Manishbirtbirt 6 месяцев назад

    Nice

  • @KanjiKoli-wp6pl
    @KanjiKoli-wp6pl 6 месяцев назад

    Highly recommend

  • @opPrem999
    @opPrem999 6 месяцев назад

    Really enjoyed this

  • @NARESHRAHESHNINAMA
    @NARESHRAHESHNINAMA 6 месяцев назад

    Very informative

  • @sujitchauhan3202
    @sujitchauhan3202 6 месяцев назад

    Highly recommended

  • @MahatoGamer
    @MahatoGamer 6 месяцев назад

    Well done

  • @Sk528sk
    @Sk528sk 6 месяцев назад

    Good work

  • @cvschandu
    @cvschandu 6 месяцев назад

    Incredible strategies for business growth

  • @Mtbotlive99
    @Mtbotlive99 6 месяцев назад

    Thanks for sharing

  • @nadanisaini9843
    @nadanisaini9843 6 месяцев назад

    Loved the tips

  • @DhanshuAgariya
    @DhanshuAgariya 6 месяцев назад

    Steve's approach is groundbreaking.

  • @harishgaikwad2316
    @harishgaikwad2316 6 месяцев назад

    golden words. thanks

  • @akashkhinchi7210
    @akashkhinchi7210 6 месяцев назад

    Insightful tactics for operational savings

  • @praemprajapat
    @praemprajapat 6 месяцев назад

    Olga’s methodologies are truly inspiring.

  • @RekhaBhagora-wl4xw
    @RekhaBhagora-wl4xw 6 месяцев назад

    Transformative ideas for business success

  • @AayushPinjiniya
    @AayushPinjiniya 6 месяцев назад

    Customer-centric approaches that work

  • @adrishkhan-sv9jb
    @adrishkhan-sv9jb 6 месяцев назад

    Valuable lessons

  • @ankitdancer3865
    @ankitdancer3865 6 месяцев назад

    Great discussion

  • @saigamermsf8725
    @saigamermsf8725 6 месяцев назад

    Inspiring strategies!

  • @gajananparghane
    @gajananparghane 6 месяцев назад

    Great episode

  • @RupeshBagha
    @RupeshBagha 6 месяцев назад

    Excellent discussion, very thought-provoking

  • @MandipBabhaniya
    @MandipBabhaniya 6 месяцев назад

    This really highlights the potential of AI!

  • @RahulThakor-t9j
    @RahulThakor-t9j 6 месяцев назад

    The applications of AI discussed here are incredible

  • @Pratik_ratnesh
    @Pratik_ratnesh 6 месяцев назад

    This makes me excited about the future of AI

  • @rajeshsah7459
    @rajeshsah7459 6 месяцев назад

    AI in customer experience is such a game changer

  • @umarkhan8457
    @umarkhan8457 6 месяцев назад

    Very informative podcast, thanks for sharing!

  • @punkpclfarejtv
    @punkpclfarejtv 8 месяцев назад

    Glassix Spotlight Podcast is a podcast focused on sharing stories and ideas about how businesses can use empathy and artificial intelligence (AI) to revolutionize customer experience (CX). ).

  • @naildwkbprism
    @naildwkbprism 8 месяцев назад

    The sharing is very useful and is a lesson that we should absorb

  • @paxlekdiag
    @paxlekdiag 8 месяцев назад

    Kate is so good, I'm starting to admire her, she's really great

  • @jmprixcoenihn
    @jmprixcoenihn 8 месяцев назад

    This podcast episode is a great resource for anyone interested in AI and CX. Kate shares insights and practical advice that can help businesses improve the way they interact with customers.