- Видео 44
- Просмотров 43 520
Certified Microsoft Teams Contact Center Solution
Нидерланды
Добавлен 1 июл 2020
ROGER365.io upgrades your Microsoft Teams environment into a professional Omnichannel Contact Center.
Integrating ROGER365.io into Microsoft Teams both enhances operational efficiency and lays the groundwork for your organization to embrace a more customer-focused and friendly business approach.
Integrating ROGER365.io into Microsoft Teams both enhances operational efficiency and lays the groundwork for your organization to embrace a more customer-focused and friendly business approach.
Feature - Compliancy Recording with ClarifyGo
Discover how ROGER365.io integrates effortlessly with ClarifyGo, the Teams Certified Compliancy Recording solution from Oak Innovations. In this video, we showcase how you can access and manage your compliant call recordings directly within the native ROGER365.io app for Microsoft Teams.
See the power of streamlined workflows and enhanced collaboration as we demonstrate the ease of retrieving, reviewing, and organizing recordings-all without leaving the Microsoft Teams environment. Whether you're ensuring compliance, tracking important conversations, or optimizing team productivity, this integration takes your Microsoft Teams experience to the next level.
🔗 Learn more about ROGER365.io: www...
See the power of streamlined workflows and enhanced collaboration as we demonstrate the ease of retrieving, reviewing, and organizing recordings-all without leaving the Microsoft Teams environment. Whether you're ensuring compliance, tracking important conversations, or optimizing team productivity, this integration takes your Microsoft Teams experience to the next level.
🔗 Learn more about ROGER365.io: www...
Просмотров: 37
Видео
Feature - Email integration
Просмотров 90Месяц назад
Discover the power of seamless communication with the new email integration from ROGER365.io! 🚀 In this video, we showcase how our latest feature allows you to effortlessly manage email conversations alongside your other communication channels within Microsoft Teams. Boost your team's productivity, streamline workflows, and never miss an important email again. Key highlights include: ✅ Unified ...
Feature - Virtual Wait in Queue (Callback)
Просмотров 9242 месяца назад
In this video, we introduce the powerful new Virtual Wait in Queue (Callback) feature in ROGER365.io. No more waiting endlessly on hold! Now, when callers enter a queue, they can simply hang up and keep their spot in line. When it’s their turn, they’ll receive an automatic callback and be directly connected to the right agent. 💡 Perfect for busy organizations, like municipalities and customer s...
Feature - Outbound Call Campaign
Просмотров 2472 месяца назад
In this video, we dive into the powerful Outbound Call Campaign feature from ROGER365.io. With this feature you can effortlessly streamline your call campaigns by uploading a list of phone numbers, which are automatically assigned to available agents for quick and efficient outreach. But that's not all! We also showcase how website visitors can request a callback by filling out a form, and the ...
AI use case for ROGER365.io#5: Instant overview of caller context
Просмотров 432 месяца назад
Retrieve and summarize CRM data instantly with ROGER365.io’s AI tooling To serve customers properly, you need to understand the context of their query. By integrating your CRM, your contact center can capture and use customer data to drive better experiences. However, this can still be optimized. Instead of needing to navigate their way through all the CRM data, ROGER three sixty five dot eye o...
Increasing call center efficiency and decreasing wait times with AI assistance
Просмотров 503 месяца назад
One of the most effective things for optimizing customer contact is to reduce the time spent on after-call work - such as adding data to the CRM, opening a ticket, or triggering other processes. By helping agents wrap up each call with automated and streamlined processes, they can save a lot of time between calls. ROGER365.io’s AI tools can accelerate customer service and reduce stress by autom...
Getting Started: Enrollment & Contact Center Configuration Tutorial
Просмотров 2513 месяца назад
In this video, we’ll guide you through the basics of getting started with ROGER365.io, the powerful platform that seamlessly integrates telephony into Microsoft Teams. Whether you’re new to ROGER365.io or looking to set up your organization to receive phone calls directly within the native Teams app, this tutorial will walk you through the essential steps: How to enroll and set up your account....
Feature - AI Voice Call Summarization
Просмотров 1423 месяца назад
In this video, you'll see how ROGER365.io utilizes advanced AI to automatically summarize phone calls, giving agents a quick overview of key points and action items without having them to any manually task. Watch as we demonstrate: How incoming calls are summarized instantly using AI. The AI-generated summary of the conversation that highlights important details. How these summaries are display...
Feature - Live translation between WhatsApp and Microsoft Teams
Просмотров 2113 месяца назад
Experience the future of global communication with ROGER365 Contact Center for Microsoft Teams. In this video, see how our AI-powered solution enables seamless live chat language translation between WhatsApp and Microsoft Teams. Watch as messages sent in one language are instantly translated in real-time, breaking down language barriers and making customer interactions effortless. Perfect for b...
ROGER365.io Enterprise Omnichannel & AI Contact Center for Microsoft Teams
Просмотров 3374 месяца назад
Explore the next level of customer service with ROGER365.io's Enterprise Contact Center. Designed for large-scale operations, this solution offers full omnichannel communication-connecting your business across voice, chat, email, and social platforms. Equipped with advanced AI capabilities, it features live translation, voice call transcribing, and automatic summarization to keep your team effi...
ROGER365.io Attendant Console for Microsoft Teams
Просмотров 3984 месяца назад
Experience the future of customer communication with the ROGER365.io Attendant Console. Our cutting-edge solution is designed to streamline your business interactions, providing a seamless and intuitive interface for managing all your customer calls and messages in one place. The Attendant Console by ROGER365.io integrates effortlessly with Microsoft Teams, empowering your team with advanced ca...
ROGER365.io Professional Contact Center for Microsoft Teams
Просмотров 7474 месяца назад
Discover the power of seamless communication with ROGER365.io's Professional Contact Center. Designed to elevate your customer service, this all-in-one solution integrates effortlessly with Microsoft Teams, providing your agents with the tools they need to excel. Watch how our intuitive platform streamlines operations, enhances collaboration, and delivers real-time insights to boost your team's...
How to consolidate insights from all customer engagements channels
Просмотров 374 месяца назад
Customer interactions can be a rich source of information - if you can capture it. Today’s omnichannel business landscape means that customers will get in touch via a range of channels. Sometimes they’ll pick up the phone, and other times they’ll just want to send a quick SMS or WhatsApp. So how can organizations convert all these scattered interactions into a consolidated 360-degree view of th...
Turn your Teams Contact Center into a source of intelligence
Просмотров 314 месяца назад
Gaining deeper customer knowledge from AI-generated summaries of voice calls in contact centers Voice calls are perhaps the most natural way for many people to communicate, so most organizations offer phone support for customers. While it’s a convenient way to ask questions and resolve issues, it’s hard to extract the information about these interactions and save this knowledge to resources lik...
How ROGER365.io’s AI powered summaries bring clarity to WhatsApp customer contact
Просмотров 534 месяца назад
Many organizations have discovered the value of WhatsApp as a customer engagement channel. Social messaging is convenient and efficient. However, these communications are intrinsically informal and key information is often spread across multiple messages and conversations. In many cases, customers will use WhatsApp chats to address multiple queries or issues, and this can lead to a lack of clar...
Introducing ROGER365.io’s AI translation for WhatsApp
Просмотров 315 месяцев назад
Introducing ROGER365.io’s AI translation for WhatsApp
Still using whatsapp in a separate window? This is what you’re missing out on!
Просмотров 568 месяцев назад
Still using whatsapp in a separate window? This is what you’re missing out on!
How Teams gives contact center managers superior control over customer experiences
Просмотров 7310 месяцев назад
How Teams gives contact center managers superior control over customer experiences
Why choose the Extend model for your Contact Center in Teams
Просмотров 185Год назад
Why choose the Extend model for your Contact Center in Teams
The Attendant Console for your Teams Contact Center
Просмотров 178Год назад
The Attendant Console for your Teams Contact Center
Making your Customer Service more efficient with AI: 5 Savings
Просмотров 111Год назад
Making your Customer Service more efficient with AI: 5 Savings
What are the 4 elements of a contact center?
Просмотров 303Год назад
What are the 4 elements of a contact center?
What is the difference between a call center and a contact center?
Просмотров 415Год назад
What is the difference between a call center and a contact center?
Webinar Recording: Microsoft Teams as a Contact Center 3 Crucial integrations for Businesses
Просмотров 406Год назад
Webinar Recording: Microsoft Teams as a Contact Center 3 Crucial integrations for Businesses
What are the 3 most critical integrations for Teams?
Просмотров 394Год назад
What are the 3 most critical integrations for Teams?
3 reasons why WhatsApp should be part of your Contact Center
Просмотров 630Год назад
3 reasons why WhatsApp should be part of your Contact Center
The integration models for CCAAS: Connect, Extend, and Power.
Просмотров 2852 года назад
The integration models for CCAAS: Connect, Extend, and Power.
The best Teams-based CCaaS providers: An overview and comparison
Просмотров 3472 года назад
The best Teams-based CCaaS providers: An overview and comparison
What are the business benefits when upgrading your Teams to a contact center
Просмотров 2912 года назад
What are the business benefits when upgrading your Teams to a contact center