00:00 - Introduction
02:04 - Jim Journey in Researching Well-being & Culture
03:56 - Jim’s Big ‘Aha’ Moment
05:56 - Defining the Qualities of Brilliant Managers
08:16 - Are Great Manager Traits Teachable?
10:27 - Skills That Drive Employee Engagement
14:11 - Lessons Managers Could Have Learned from COVID
20:29 - Addressing the ‘Us vs Them’ Mentality in Managers
28:32 - Common Manager Blind Spots & Recurring Mistakes
30:35 - Do Individual Strengths Evolve Over Time?
33:30 - Insights from Gallup’s Global Engagement Study
38:36 - Rethinking Personal Beliefs and Assumptions
41:57 - Advice for Leaders Not Intentional About Culture
43:23 - Jim’s Parting Thoughts
44:54 - Find Out More About Jim Harter
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