Shankar Sahai
Shankar Sahai
  • Видео 126
  • Просмотров 18 241
Level Up Your Career: AI's Impact on Customer Experience (CX)
Main Themes:
AI's Growing Role in CX: Artificial intelligence is rapidly becoming a crucial element of successful customer experience strategies.
AI's Potential Beyond Chatbots: While chatbots are a common application, AI's capabilities extend far beyond, offering significant advantages in areas like personalization and customer journey analysis.
Challenges and Solutions in AI Deployment: Organizations face hurdles related to data strategy, regulatory landscapes, and employee concerns regarding AI implementation. However, many CX leaders are actively developing strategies to address these issues.
AI's Impact on the Employee Experience: AI is not just transforming customer interactions; it...
Просмотров: 1

Видео

Episode 24: Chat with Harsha Saxena: Entrepreneur, Author and Managing Director of IICSR
Просмотров 2710 месяцев назад
Chat with Harsha S.: Author, Founder and MD of IICSR Group 🌏 Dive into the world of Sustainable Leadership and CSR as Harsha shares her incredible journey from conceptualizing IICSR in 2010 to developing an eco-friendly campus in Goa, India! 🌿🏡 📚 Don't miss insights into Harsha's authored books, poetry, and hosting engaging shows with Global changemakers! 📖🎙️ #esg #sustainability #founder #star...
Episode 22: A Chat with a pioneering serial entrepreneur extraordinarie: Amber Main
Просмотров 101Год назад
Episode 22: A Chat with a pioneering serial entrepreneur extraordinarie: Amber Main
Episode 20: How to succeed with Digital Customer Success with Elisabeth Courland
Просмотров 30Год назад
Episode 20: How to succeed with Digital Customer Success with Elisabeth Courland
Episode 19: Impact of #AI on customer success and support
Просмотров 8Год назад
Episode 19: Impact of #AI on customer success and support
Season 2 Episode 8: Donna Weber talking about Hybrid Customer Onboarding #CSM
Просмотров 20Год назад
Season 2 Episode 8: Donna Weber talking about Hybrid Customer Onboarding #CSM
How to make use of a document without even reading it? And implement frameworks from docs in 5 mins.
Просмотров 10Год назад
How to make use of a document without even reading it? And implement frameworks from docs in 5 mins.
Season 2 Episode 7: How to Build Your Personal Brand for Career Success.
Просмотров 22Год назад
Season 2 Episode 7: How to Build Your Personal Brand for Career Success.
🤔 Are You an AI Expert? 🤓 Take This Fun #AI Quiz to Find Out! 🥳
Просмотров 44Год назад
🤔 Are You an AI Expert? 🤓 Take This Fun #AI Quiz to Find Out! 🥳
Season 2 Episode 6: Unlocking IoT Secrets and Careers Paths (Part 2/2)
Просмотров 17Год назад
Season 2 Episode 6: Unlocking IoT Secrets and Careers Paths (Part 2/2)
🚀 Ready to Dive into Startup Life as a Founder? 🤔✨ 3 Game-Changing Self-Tests to Help You Decide! 💪🔥
Просмотров 16Год назад
🚀 Ready to Dive into Startup Life as a Founder? 🤔✨ 3 Game-Changing Self-Tests to Help You Decide! 💪🔥
Season 2 Episode 5: IoT: What you need to know (Part 1/2)
Просмотров 32Год назад
Season 2 Episode 5: IoT: What you need to know (Part 1/2)
2023 Customer Success Summit - Panel Discussion Q&A
Просмотров 88Год назад
2023 Customer Success Summit - Panel Discussion Q&A
2023 Customer Success Summit - Customer-Centric Culture Session
Просмотров 21Год назад
2023 Customer Success Summit - Customer-Centric Culture Session
2023 Customer Success Summit - Customer Advocacy Presentation
Просмотров 23Год назад
2023 Customer Success Summit - Customer Advocacy Presentation
2023 Customer Success Summit - Panel Discussion on Emerging Technologies in Customer Success
Просмотров 134Год назад
2023 Customer Success Summit - Panel Discussion on Emerging Technologies in Customer Success
2023 Customer Success Summit - Panel Discussion on Customer Success Tools
Просмотров 56Год назад
2023 Customer Success Summit - Panel Discussion on Customer Success Tools
2023 Customer Success Summit Highlights - Part 2
Просмотров 26Год назад
2023 Customer Success Summit Highlights - Part 2
2023 Customer Success Summit Kickoff
Просмотров 14Год назад
2023 Customer Success Summit Kickoff
S1E10: Use AI & Automation to Improve User Engagement and Just-in-Time Micro Learning
Просмотров 73Год назад
S1E10: Use AI & Automation to Improve User Engagement and Just-in-Time Micro Learning
S1E9: Mitigating the Risks of AI in Customer Success
Просмотров 118Год назад
S1E9: Mitigating the Risks of AI in Customer Success
How to make customer journey mapping work for you?
Просмотров 672 года назад
How to make customer journey mapping work for you?
S1E8: How can CSMs work effectively across org silos and much more
Просмотров 632 года назад
S1E8: How can CSMs work effectively across org silos and much more
S1E7: Chat with Top 100 Customer Success Strategist - Ifeanyi Nwoke
Просмотров 712 года назад
S1E7: Chat with Top 100 Customer Success Strategist - Ifeanyi Nwoke
S1E6: How Can a Customer Success Manager Easily Spot a Customer Before They Churn
Просмотров 532 года назад
S1E6: How Can a Customer Success Manager Easily Spot a Customer Before They Churn
S1E5: A Conversation with AppEQ.AI Founders
Просмотров 822 года назад
S1E5: A Conversation with AppEQ.AI Founders
S1E4: Top 5 FREE Tools for the Customer Success Manager
Просмотров 1422 года назад
S1E4: Top 5 FREE Tools for the Customer Success Manager
S1E3: Top 5 Metrics That Every CSM Should KNOW
Просмотров 702 года назад
S1E3: Top 5 Metrics That Every CSM Should KNOW
S1E2:7 Must Have Skills for a Customer Success Manager
Просмотров 982 года назад
S1E2:7 Must Have Skills for a Customer Success Manager
S1E1: CSM MINDSET FOR NON-SAAS CLIENTS WITH SPECIAL GUEST LAWRENCE FU
Просмотров 1722 года назад
S1E1: CSM MINDSET FOR NON-SAAS CLIENTS WITH SPECIAL GUEST LAWRENCE FU