Managing Services
Managing Services
  • Видео 49
  • Просмотров 167 983
Services as Systems: A Holistic Approach
To access the translated content:
1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation
The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video.
Your feedback is highly appreciated. Kindly fill this form forms.gle/XFZhSnHsCLML2LXA6
2. Regional language subtitles available for this course
To watch the subtitles in regional languages:
1. Click on the lecture under Course Details.
2. Play the video.
3. Now click on the Settings icon and a list of features will displa...
Просмотров: 1 332

Видео

Service Ecosystem - Service Innovation
Просмотров 1,1 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Global Service Ecosystem - Contemporary Issues
Просмотров 6819 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Managing Partner Relationships
Просмотров 2,4 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Loyalty - Relationship
Просмотров 9479 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Strategy Canvas - Service Portfolio Analysis
Просмотров 1,2 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Loyalty - Relationship II
Просмотров 7899 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Loyalty - Relationship I
Просмотров 1 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Service Complaints and Recovery Strategies
Просмотров 3,8 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Service Quality III
Просмотров 3,6 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Service Quality II
Просмотров 6 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Service Quality I
Просмотров 30 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Pricing - Basic Concepts
Просмотров 2,5 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Service Pricing
Просмотров 6 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Service Pricing
Просмотров 1,6 тыс.9 лет назад
To access the translated content: 1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video. Your feedback is highly ...
Strategy for Service Businesses..
Просмотров 1 тыс.9 лет назад
Strategy for Service Businesses..
Strategy for Service Businesses.
Просмотров 1 тыс.9 лет назад
Strategy for Service Businesses.
Strategy for Service Businesses
Просмотров 1,3 тыс.9 лет назад
Strategy for Service Businesses
Network of Services
Просмотров 9069 лет назад
Network of Services
Distributing Services.
Просмотров 1,3 тыс.9 лет назад
Distributing Services.
Distributing Services
Просмотров 2,4 тыс.9 лет назад
Distributing Services
Branding Services - 1
Просмотров 2,3 тыс.9 лет назад
Branding Services - 1
Position - Value Proposition - 2
Просмотров 8569 лет назад
Position - Value Proposition - 2
Position - Value Proposition - 1
Просмотров 1,3 тыс.9 лет назад
Position - Value Proposition - 1
Services Excellence - Culture
Просмотров 9599 лет назад
Services Excellence - Culture
People in Services
Просмотров 1,3 тыс.9 лет назад
People in Services
Case Study on Service Excellence - 2
Просмотров 8879 лет назад
Case Study on Service Excellence - 2
Case Study on Service Excellence - 1
Просмотров 1,5 тыс.9 лет назад
Case Study on Service Excellence - 1
Current Service Map to New Service Design.
Просмотров 1,1 тыс.9 лет назад
Current Service Map to New Service Design.
Current Service Map to New Service Design
Просмотров 1,5 тыс.9 лет назад
Current Service Map to New Service Design

Комментарии

  • @rohanrajput3373
    @rohanrajput3373 10 месяцев назад

    Ek no❤

  • @lemlemdema567
    @lemlemdema567 Год назад

    Dr.thank you

  • @KatsuBae
    @KatsuBae Год назад

    thanks for posting.

  • @oktavianovia1898
    @oktavianovia1898 Год назад

    thank u sir ... interesting video

  • @statusforyou9449
    @statusforyou9449 2 года назад

    Nice Sir 👍👍

  • @saqibali6998
    @saqibali6998 2 года назад

    Seems ur reading this content..

  • @rabiyablog3609
    @rabiyablog3609 2 года назад

    Excellent explanation

  • @mohdasifrangrez1810
    @mohdasifrangrez1810 2 года назад

    Topic is perfect but language is not perfect if you choose hindi language you get more view

  • @netajinaman9794
    @netajinaman9794 2 года назад

    Thank you sir ji 🙏 keep doing good work Mahadev bless you

  • @nurlatifahmohdnor8939
    @nurlatifahmohdnor8939 2 года назад

    Page 1086 servqual = [C20: from SERV(ICE) + QUAL(ITY)] -vq- is a rare word.

  • @ebenezerk444
    @ebenezerk444 2 года назад

    👏👏👏

  • @socrate2.062
    @socrate2.062 2 года назад

    Excellent content. I would please to ear how to convince customer to go to a serviceability approach and re-evaluate their service delivery model. I am targeting other services than IT.

  • @imanmohammadzadeh9620
    @imanmohammadzadeh9620 3 года назад

    awesome speech!!

  • @ssenkubugeumar7013
    @ssenkubugeumar7013 3 года назад

    thank you very much its indeed helpful

  • @dharmasis
    @dharmasis 3 года назад

    Sir, can you suggest a book to understand more about Service Portfolio. Thanks

  • @binnyvarghese5771
    @binnyvarghese5771 3 года назад

    In summary,, Product service model ensures that the owner of the equipment manages the equipment. Just be bothered about the service for the service recipient however who can stop the temptation of buying ignoring whole life cost. Cost with respect to make/buy should have been covered as part of the product service buy process.

  • @reach4rohit
    @reach4rohit 3 года назад

    Competency is inversely proportional to the ego. Invest appropriately in both for synergy with self.

  • @manavjairath6327
    @manavjairath6327 4 года назад

    Watch in speed of 1.5

  • @haykhakobyan9280
    @haykhakobyan9280 4 года назад

    Great video! Thanks

  • @munupatwari5057
    @munupatwari5057 4 года назад

    What are the causes behind service quality

  • @neerajrawat5421
    @neerajrawat5421 4 года назад

    Deepika kalal😂

  • @shahzaib8313
    @shahzaib8313 4 года назад

    Understands very well

  • @gabrielaaron
    @gabrielaaron 4 года назад

    Great Videos!

  • @snooogly
    @snooogly 5 лет назад

    Love the video! Do you have some sources, you can reference to? Thanks

  • @balmeetsingh3348
    @balmeetsingh3348 5 лет назад

    sir make a video on measures of service quality and very informative videos are maked by you thanks for that

  • @Pichku1
    @Pichku1 5 лет назад

    very important lecture for ESE

  • @newthoughts7654
    @newthoughts7654 5 лет назад

    I subscribed ur channel

  • @artisolanki4138
    @artisolanki4138 6 лет назад

    It is very helpful to understand service quality thanku 🙏

  • @mariamsayedhelal4292
    @mariamsayedhelal4292 6 лет назад

    Great explanation!!

  • @dukebaladukebala4062
    @dukebaladukebala4062 6 лет назад

    spr sir

  • @karannath911
    @karannath911 6 лет назад

    Sir m pursuing PhD in service quality management .can I find useful video and research paper regarding dat

  • @monalisha5713
    @monalisha5713 6 лет назад

    What is core service of a hotel

  • @beautybunkermakeupandnaila5120
    @beautybunkermakeupandnaila5120 7 лет назад

    thanku sir for amazing video

  • @lokeshloki3184
    @lokeshloki3184 8 лет назад

    "Excellent" sir. thank you given information .