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Managing Services
Добавлен 11 июн 2015
Services as Systems: A Holistic Approach
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1. The translated content of this course is available in regional languages. For details please visit nptel.ac.in/translation
The video course content can be accessed in the form of regional language text transcripts, books which can be accessed under downloads of each course, subtitles in the video and Video Text Track below the video.
Your feedback is highly appreciated. Kindly fill this form forms.gle/XFZhSnHsCLML2LXA6
2. Regional language subtitles available for this course
To watch the subtitles in regional languages:
1. Click on the lecture under Course Details.
2. Play the video.
3. Now click on the Settings icon and a list of features will displa...
Просмотров: 1 332
Видео
Service Ecosystem - Service Innovation
Просмотров 1,1 тыс.9 лет назад
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Global Service Ecosystem - Contemporary Issues
Просмотров 6819 лет назад
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Managing Partner Relationships
Просмотров 2,4 тыс.9 лет назад
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Loyalty - Relationship
Просмотров 9479 лет назад
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Strategy Canvas - Service Portfolio Analysis
Просмотров 1,2 тыс.9 лет назад
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Loyalty - Relationship II
Просмотров 7899 лет назад
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Loyalty - Relationship I
Просмотров 1 тыс.9 лет назад
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Service Complaints and Recovery Strategies
Просмотров 3,8 тыс.9 лет назад
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Service Quality III
Просмотров 3,6 тыс.9 лет назад
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Service Quality II
Просмотров 6 тыс.9 лет назад
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Service Quality I
Просмотров 30 тыс.9 лет назад
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Pricing - Basic Concepts
Просмотров 2,5 тыс.9 лет назад
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Service Pricing
Просмотров 6 тыс.9 лет назад
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Service Pricing
Просмотров 1,6 тыс.9 лет назад
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Case Study on Service Excellence - 1
Просмотров 1,5 тыс.9 лет назад
Case Study on Service Excellence - 1
Current Service Map to New Service Design.
Просмотров 1,1 тыс.9 лет назад
Current Service Map to New Service Design.
Current Service Map to New Service Design
Просмотров 1,5 тыс.9 лет назад
Current Service Map to New Service Design
Ek no❤
Dr.thank you
thanks for posting.
thank u sir ... interesting video
Nice Sir 👍👍
Seems ur reading this content..
Excellent explanation
Topic is perfect but language is not perfect if you choose hindi language you get more view
Julie
youtube.com/@anjalvlogs3189
Thank you sir ji 🙏 keep doing good work Mahadev bless you
Page 1086 servqual = [C20: from SERV(ICE) + QUAL(ITY)] -vq- is a rare word.
👏👏👏
Excellent content. I would please to ear how to convince customer to go to a serviceability approach and re-evaluate their service delivery model. I am targeting other services than IT.
awesome speech!!
thank you very much its indeed helpful
Sir, can you suggest a book to understand more about Service Portfolio. Thanks
In summary,, Product service model ensures that the owner of the equipment manages the equipment. Just be bothered about the service for the service recipient however who can stop the temptation of buying ignoring whole life cost. Cost with respect to make/buy should have been covered as part of the product service buy process.
Competency is inversely proportional to the ego. Invest appropriately in both for synergy with self.
Watch in speed of 1.5
Great video! Thanks
What are the causes behind service quality
Deepika kalal😂
Understands very well
Great Videos!
Love the video! Do you have some sources, you can reference to? Thanks
sir make a video on measures of service quality and very informative videos are maked by you thanks for that
very important lecture for ESE
I subscribed ur channel
It is very helpful to understand service quality thanku 🙏
Great explanation!!
spr sir
Sir m pursuing PhD in service quality management .can I find useful video and research paper regarding dat
What is core service of a hotel
thanku sir for amazing video
"Excellent" sir. thank you given information .