- Видео 89
- Просмотров 18 231
Volie
Добавлен 25 июл 2022
Our mission: Deliver software that people love to use that makes it easy to communicate with their customers.
Introducing Volie 20 Groups - Collaborate & Elevate Your BDC!
Welcome back to another Volie Rally! We’re excited to announce that Volie is officially launching our own 20 groups, designed for Volie users to connect, collaborate, and share best practices. These groups will focus on general BDC strategies as well as tips for getting the most out of Volie. Throughout the year, we’ll host virtual meetings, capped off with an in-person event, giving you a chance to exchange ideas, hear Volie updates, and ask questions. If you’re interested in joining, reach out to your Volie rep for more information. We can’t wait to see how these groups will benefit you!
Просмотров: 11
Видео
How Volie is Revolutionizing BDCs - Scott Davis on CBT News
Просмотров 2,9 тыс.14 дней назад
Scott Davis, President and Co-Founder of Volie, was recently featured on Driving Solutions, hosted on CBT News. In today’s competitive automotive landscape, your dealership’s Business Development Center (BDC) efficiency is more crucial than ever. With rising costs and the complexity of managing customer interactions, having the right tools and training can make all the difference. Subscribe to ...
Meet the Volie Team: Amanda Ross - Software Developer
Просмотров 1921 день назад
Welcome to another Volie Rally! Today, we’re excited to introduce you to another fantastic team member: Amanda Ross. Amanda is a talented software developer who works remotely from the beautiful state of Colorado. She has worked hard on code integration with a new provider, ensuring everything runs smoothly for our users. Here’s a fun fact about Amanda: She is originally from the Big Island of ...
AutoSuccess Executive Spotlight with Scott Davis
Просмотров 17Месяц назад
In this episode of Executive Spotlight, host Brian Ankney sits down with Scott Davis from Volie to discuss his unique career path from managing a pizza chain to becoming a key player in automotive service retention. Scott highlights the critical role of service retention for dealerships, especially when high interest rates slow vehicle sales. He underscores the importance of strengthening fixed...
Email Insights: Best Practices and Strategies with JT Torres
Просмотров 19Месяц назад
In this insightful interview, Jonathan “JT” Torres from Mailgun shares his expertise with Jake Davis, delving into essential email topics such as best practices, common content pitfalls, and strategies for managing your domain's reputation. JT also highlights how leveraging data can enhance your email efforts. As a wealth of knowledge in the field, JT is active on LinkedIn, hosts the podcast "E...
Meet the Volie Team: Kayla Smith - Customer Success Manager
Просмотров 14Месяц назад
Welcome to the Volie Rally #63! Today, we're excited to introduce Kayla from our Customer Success team. Kayla joined Volie with hands-on experience using our platform and quickly became an invaluable asset. Kayla is busy launching new accounts daily, strategizing with clients, and conducting follow-up calls to ensure they're running their businesses smoothly. Beyond her expertise, Kayla brings ...
AutoSuccess Executive Spotlight with Jake Davis
Просмотров 48Месяц назад
In this AutoSuccess Executive Spotlight interview, Jake Davis tackles a pressing issue affecting many dealerships: the alarming rise of dealership phone numbers being flagged as spam, with nearly 30% of calls impacted due to new regulations. Jake delves into how carriers use sophisticated algorithms to label calls as spam, a challenge that can severely disrupt customer communication and overall...
Use Our New ROI Report to Track Your BDC!
Просмотров 322 месяца назад
Liza Martenson joins us to introduce our brand-new ROI report. We’ve designed this report to provide a clear, exciting view of how your BDC is driving store performance and impacting store profitability. Discover detailed insights into how various communication methods shape your success and see which transactions are touched or influenced by the BDC. Our metrics break down revenue and appointm...
Ensure Proper 10DLC Registration To Prevent Text Message Blocking
Просмотров 252 месяца назад
Hi everyone, welcome back to our channel! Today, we're diving into a crucial topic for anyone involved in application-to-person (A2P) messaging-best practices for A2P and 10-digit long code numbers, or 10DLC. We'll cover everything you need to know about registering in the campaign registry and the importance of using 10DLC registered numbers, especially as carriers in the US are implementing n...
Successful Strategies for Your Automotive BDC
Просмотров 342 месяца назад
Welcome to our channel! In today's video, we're diving into the heart of the dealership: the Business Development Center (BDC). The phone is one of the most important tools in the dealership, and it's crucial to have a strategy and benchmarks in place. Join Scott Davis and Jason Harris as they discuss the importance of the BDC, how to ensure visibility into your agents' activities, and what the...
Learn How The TCPA Affects Your Dealership With Our Compliance Lawyer - Josh Stevens
Просмотров 132 месяца назад
Welcome to Episode #60 of the Volie Rally! Today, we’re joined by Josh Stevens to discuss the essential aspects of the Telephone Consumer Protection Act (TCPA). We'll cover the importance of setting up proper procedures and then following through with them. Josh covers written consent for automated and pre-recorded calls, scrubbing call lists against the Do Not Call Registry, and the latest rul...
Privacy and Data Management Discussion with our Compliance Attorney - Josh Stevens
Просмотров 252 месяца назад
Welcome to Volie Rally #59! Today, Josh Stevens, Partner at Mac Murray & Shuster LLP, will discuss Privacy and Data Management. We'll delve into the recent CDK cybersecurity attack and discuss what we can learn from a data breach. No matter the size of your business or the robustness of your security measures, there is always a risk. Dealerships must take proactive steps to protect consumer dat...
Learn about the Campaign Attempt Management Screen with Liza
Просмотров 193 месяца назад
Welcome to Episode #58 of the Volie Rally! In today's episode, Liza dives into the Campaign Attempt Management screen. Are your campaigns hitting the mark? Are your attempts making a difference? And just how deep are your reps getting into the workflow? Tune in to uncover the answers to these questions and more. Don’t hesitate to contact your customer success rep with any questions.
Why Your Dealership's Calls Are Getting Labeled As Potential Spam
Просмотров 323 месяца назад
Our Chief of Staff, Jake Davis, offers his expertise on why calls are flagged as spam, dispelling common misconceptions such as your dialer or consumer complaints being the cause. Jake clarifies that the issue often originates with the carrier itself. Curious to learn more? Tune in to hear the full explanation!
Customer Spotlight - Courtesy Automotive Group Achieves More Visibility
Просмотров 213 месяца назад
Welcome to Volie Rally #56! We're thrilled to have you here for another exciting session. Today, we have Jake and Nate Auvil from Courtesy Automotive Group. With a dedicated team of six agents across two stores, they have been managing an impressive volume of over 850 inbound and outbound calls daily. Since joining Volie six months ago, they've transformed their operations significantly. Before...
Optimizing Sales BDC Follow up in Volie
Просмотров 383 месяца назад
Optimizing Sales BDC Follow up in Volie
Master Your Sales BDC Workflows in Volie
Просмотров 584 месяца назад
Master Your Sales BDC Workflows in Volie
Scott Davis - Updated Call Study on Fixed Ops Roundtable
Просмотров 494 месяца назад
Scott Davis - Updated Call Study on Fixed Ops Roundtable
White Family Dealerships Thriving After 2 Years on Volie
Просмотров 624 месяца назад
White Family Dealerships Thriving After 2 Years on Volie
The Volie Session - Introducing Agent Qi
Просмотров 1154 месяца назад
The Volie Session - Introducing Agent Qi
Meet Volie's VP of Engineering - Samuel Davis
Просмотров 395 месяцев назад
Meet Volie's VP of Engineering - Samuel Davis
Enroller Run Page Upgrade Now Across All Types of Enrollments
Просмотров 315 месяцев назад
Enroller Run Page Upgrade Now Across All Types of Enrollments
How Lombard Toyota Made Huge Improvements with Volie
Просмотров 715 месяцев назад
How Lombard Toyota Made Huge Improvements with Volie
Meet the Volie Team - Adam Gunther - Software Developer
Просмотров 265 месяцев назад
Meet the Volie Team - Adam Gunther - Software Developer
2024 Kain Event: Dive into Automotive Insights with David Kain
Просмотров 396 месяцев назад
2024 Kain Event: Dive into Automotive Insights with David Kain
How to use the "Run Schedule" in the Campaign Set-Up
Просмотров 356 месяцев назад
How to use the "Run Schedule" in the Campaign Set-Up
How Team Gillman had 10-FOLD Increase in Agent Output with Volie
Просмотров 416 месяцев назад
How Team Gillman had 10-FOLD Increase in Agent Output with Volie
Learn how to send automatic notifications with Volie with Hot Alerts
Просмотров 627 месяцев назад
Learn how to send automatic notifications with Volie with Hot Alerts
Meet the Volie Team: Haley Rothbauer - Customer Success Manager
Просмотров 337 месяцев назад
Meet the Volie Team: Haley Rothbauer - Customer Success Manager
Fixed Ops Roundtable Discussion: How to Score Agents?
Просмотров 1097 месяцев назад
Fixed Ops Roundtable Discussion: How to Score Agents?
"promosm" 😁
Volie allows you to stay in continuous activity, there's no stop-and-start. With Volie it loads every call for you, it is simply click and speak. There is no wasted time searching for the next lead or finding their number, it is all preloaded. The call notes are easily accessible for agents, which allows any agent to pick up and assist the customer with the knowledge needed to encompass them with full confidence. Once you have used Volie, you will find it hard to go back to the outdated way of "smile and dial". Excellent tool. I can not say enough good things about it.
We don’t have a bdc, but my salespeople are calling new leads twice (back-to-back) and 27% answer the second call. They are only leaving VM if customer doesn’t answer the second time.
That's great that you have visibility into your numbers so you know what is and isn't working. Have you thought about a BDC for your store before?
Do you know if more calls were returned If the VM was followed by a text?
We see that customers respond to texts a lot, but I don't have that specific stat. That is a good one to look into for our next update to these stats!
Hey Jake and Alex! What great value this episode brings!! Cost per touch is HUGE!! 🎉😇
As always, a very informative program
great... I am a new Guest Service Associate here in Hawaii with the Tony Group and we just started using your products