Call centre industry is thriving as it attracts freshers to start their careers and gain experience in the practical field. They may develop a lifetime career or use the lucrative income as investment depending on their career and monetary goals.
However, it's challenging to work in this industry. Call centre agents have to make many sacrifices, adjust to irregular time slots, follow strict guidelines of their offices, and deliver excellent customer satisfaction. It might be a difficult task for the agents!
How can agents succeed in this industry? What are the tips that allow call centre agents to do their job the right way?
Let's delve into this conversation with Asad Aleem (@asadaleem14),...