M5 Management Services
M5 Management Services
  • Видео 117
  • Просмотров 38 267
Driving Insights - Episode 34 - Fueling Growth with Ongoing Training
On this episode of Driving Insights, we delve into the crucial role of comprehensive training in fixed operations. Learn how a well-structured training program can empower your team, allowing managers to focus on strategic growth while improving customer retention and employee satisfaction. We explore practical strategies for implementing effective training initiatives, discuss the long-term benefits of investing in your staff's development, and examine how proper training contributes to higher fixed-right-first-time rates. Whether you're a seasoned fixed ops leader or new to the field, this episode offers valuable insights on leveraging education to drive efficiency, boost profitability,...
Просмотров: 9

Видео

Driving Insights - Episode 32 - Balancing the Service Manager's Core Duties
Просмотров 11День назад
On this episode of Driving Insights, we dive into the critical challenges facing service managers in automotive dealerships. We explore the delicate balance required to juggle multiple responsibilities while maintaining department efficiency and customer satisfaction. Learn how prioritizing process management can lead to improved operations, reduced stress, and increased profitability. We discu...
Driving Insights - Episode 33 - The Other 3 C's - Commitment, Communication, and Consistency
Просмотров 5День назад
On this episode of Driving Insights, we delve into the lesser-known pillars of service department success: Commitment, Communication, and Consistency. These "Other 3 C's" complement the well-established Concern, Cause, and Correction framework, offering a fresh perspective on elevating your automotive service operations. Learn how integrating these principles can set your dealership apart, fost...
Our Core Values and Mission
Просмотров 621 день назад
At M5 Management Services, we believe in more than just consulting - we're driven by a clear mission and strong values. In this video, Lee Harkins explains the three key focus areas that guide our company. We embrace the dynamic nature of the automotive industry, finding joy in its constant evolution and challenges. Our goal is to genuinely improve our clients' businesses while maintaining our ...
Improving Auto Dealership Service Departments - M5 Management Services
Просмотров 2221 день назад
At M5 Management Services, we specialize in helping new car dealers enhance their service department performance. Our President and CEO, Lee Harkins, explains our unique approach in this video. We create customized solutions for each dealership, focusing on increasing profits ethically. Our team tailors strategies based on individual store strengths and weaknesses. As experts in fixed operation...
Driving Insights - Episode 31 - Beyond Nine to Five: Rethinking Service Hours
Просмотров 1821 день назад
On this episode of Driving Insights, we explore the powerful impact of extended service hours on automotive dealerships. We discuss practical strategies to boost customer retention and profitability by adapting your service schedule. From analyzing market demand to implementing innovative work shifts, we provide actionable insights to help you extend your service capabilities efficiently. Learn...
Our Personalized Approach to Dealership Consulting
Просмотров 26Месяц назад
At M5 Management Services, we believe in tailored solutions for every auto dealership. In this video, we explain our comprehensive 4-day on-site evaluation process and how we help improve your service department's performance. We begin with a thorough assessment, interviewing key personnel and analyzing financial data. Our team observes daily operations, speaks with staff members, and examines ...
Driving Insights - Episode 30 - Igniting Employee Passion: Innovative Motivation Tactics
Просмотров 8Месяц назад
On this episode of Driving Insights, we explore innovative approaches to employee motivation in the automotive industry. Moving beyond traditional bonuses, we examine how understanding individual needs and cultural contexts can drive remarkable improvements in productivity and job satisfaction. From unique perks to family-oriented rewards, we uncover creative strategies that resonate with emplo...
Driving Insights - Episode 01 - The Power of Convenience
Просмотров 7Месяц назад
Driving Insights - Episode 01 - The Power of Convenience
Driving Insights - Episode 03 - Crunching Hours Not Techs
Просмотров 2Месяц назад
Driving Insights - Episode 03 - Crunching Hours Not Techs
Driving Insights - Episode 25 - The Ripple Effects of Good Coaching
Просмотров 2Месяц назад
On this episode of Driving Insights, we dive deep into the power of effective coaching in the workplace. We explore how coaching differs from traditional training and counseling, and why it’s become an essential tool for modern managers. Learn about the COACH framework, a practical approach to developing your coaching skills and fostering a culture of continuous improvement. We’ll also tackle t...
Driving Insights - Episode 07 - Shifting Express Service into High Gear
Просмотров 1Месяц назад
On this episode of Driving Insights, we explore how to transform your Express Service department into a profit-generating powerhouse. Discover the “Big 3” concepts of Quality, Time, and Sales, and learn proven strategies for optimizing each area to drive revenue growth and deliver exceptional customer experiences. Tune in now and get ready to revolutionize your dealership’s success!
Driving Insights - Episode 24 - Attitude Is The Service Advisor's Secret Weapon
Просмотров 5Месяц назад
On this episode of Driving Insights, we delve into the critical role of attitude in the success of service advisors. Learn how to harness the power of positivity to transform customer interactions, boost team morale, and drive departmental success. We explore key strategies for developing essential traits like trustworthiness and empathy, while mastering the art of active listening. You’ll gain...
Driving Insights - Episode 08 - Where’s the PICNIC?
Просмотров 1Месяц назад
On this episode of Driving Insights, we dive into the world of “PICNIC” situations in the service department - those pesky cases where a misunderstanding about a vehicle’s features leads to wasted time and resources. From thorough staff training to clear customer communication, we’ll cover the strategies you need to keep your service lane running smoothly and efficiently. Don’t let knowledge ga...
Driving Insights - Episode 11 - The Blueprint for the Perfect Service Manager - Part 1
Просмотров 1Месяц назад
On this episode of Driving Insights, we dive deep into the world of automotive service management and explore the essential qualities, skills, and strategies that separate the best from the rest. Discover the key ingredients that make up the perfect Service Manager, from their technical expertise and leadership abilities to their unwavering focus on customer satisfaction and business growth. Wh...
Driving Insights - Episode 23 - Numbers Speak Louder Than Words
Просмотров 2Месяц назад
On this episode of Driving Insights, we dive deep into the financial metrics that drive success in automotive service departments. Learn how to calculate and interpret crucial figures like Cost of Sales, Effective Labor Rate, and Gross Profit Percentage. We explore practical applications of these metrics, showing you how to use them to make informed decisions, optimize operations, and boost pro...
Driving Insights - Episode 18 - The Power of The Seven Controllables
Просмотров 5Месяц назад
On this episode of Driving Insights we dive deep into the Seven Controllables that form the backbone of a thriving service department. We explore how mastering these crucial elements can transform your financial performance, boost efficiency, and elevate customer satisfaction. From managing expenses to optimizing calendar utilization, this episode provides actionable strategies for service mana...
Driving Insights - Episode 22 - Employee Reviews Should Go Beyond the Checkbox
Просмотров 2Месяц назад
Driving Insights - Episode 22 - Employee Reviews Should Go Beyond the Checkbox
Driving Insights - Episode 05 - Customer Retention Forges Unbreakable Bonds
Просмотров 6Месяц назад
Driving Insights - Episode 05 - Customer Retention Forges Unbreakable Bonds
Driving Insights - Episode 26 - Repair Order Surveys are a Goldmine of Hidden Data
Просмотров 2Месяц назад
Driving Insights - Episode 26 - Repair Order Surveys are a Goldmine of Hidden Data
Driving Insights - Episode 21 - Express Service: Beyond Quick Fixes
Просмотров 2Месяц назад
Driving Insights - Episode 21 - Express Service: Beyond Quick Fixes
Driving Insights - Episode 04 - Flat Rate or Flat Wrong?
Просмотров 3Месяц назад
Driving Insights - Episode 04 - Flat Rate or Flat Wrong?
Driving Insights - Episode 12 - The Blueprint for the Perfect Service Manager - Part 2
Просмотров 2Месяц назад
Driving Insights - Episode 12 - The Blueprint for the Perfect Service Manager - Part 2
Driving Insights - Episode 17 - Mobile Service: Is This the Next Frontier in Auto Service?
Просмотров 1Месяц назад
Driving Insights - Episode 17 - Mobile Service: Is This the Next Frontier in Auto Service?
Driving Insights - Episode 10 - Short-Form Videos For Service Department Growth
Просмотров 5Месяц назад
Driving Insights - Episode 10 - Short-Form Videos For Service Department Growth
Driving Insights - Episode 27 - MPVI Magic: Turning Inspections into Profit
Просмотров 6Месяц назад
Driving Insights - Episode 27 - MPVI Magic: Turning Inspections into Profit
Driving Insights - Episode 13 - 8 Ideas to Get More People Through the Doors
Просмотров 1Месяц назад
Driving Insights - Episode 13 - 8 Ideas to Get More People Through the Doors
Driving Insights - Episode 15 - The Goal Standard: Technician Production Objectives
Просмотров 2Месяц назад
Driving Insights - Episode 15 - The Goal Standard: Technician Production Objectives
Driving Insights - Episode 14 - To BDC, or not to BDC? That is the Question.
Просмотров 1Месяц назад
Driving Insights - Episode 14 - To BDC, or not to BDC? That is the Question.
Driving Insights - Episode 09 - Mastering the Art of Vehicle Walk Arounds
Просмотров 1Месяц назад
Driving Insights - Episode 09 - Mastering the Art of Vehicle Walk Arounds

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