Customer Success Playbook
Customer Success Playbook
  • Видео 112
  • Просмотров 2 282
CS Playbook Podcast Recording-20241221_090834-Meeting Recording
In this reflective year-end episode, hosts Roman Trebon and Kevin Metzger look back on their successful second year of the CS Playbook Podcast while unveiling exciting changes for 2025. The discussion highlights their growth journey, reaching broader audiences, and their strategic pivot towards examining customer success through a comprehensive business lens.
Detailed Analysis
The episode reveals key strategic developments and business insights:
Growth and Evolution
The podcast has experienced consistent audience growth across platforms including LinkedIn and RUclips
Successfully conducted approximately 30 guest interviews throughout 2024
Demonstrated market validation through increasing engage...
Просмотров: 2

Видео

Customer Success Playbook Season 2 Episode 44 - Brian Powers-AI in call centers
Просмотров 1814 дней назад
In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Brian Powers, a veteran with 25 years of customer success experience, to explore AI's transformative impact on call center operations. Powers, drawing from his experience implementing AI solutions for major companies like American Airlines and Capital One, provides a balanced pe...
Customer Success Playbook Season 2 Episode 50 - Kevin McCahill - EQ In CS
Просмотров 321 день назад
In this illuminating episode of the Customer Success Playbook Podcast, Kevin McCahill, founder of MasteryCX, joins hosts Roman Trebon and Kevin Metzger to explore the fundamental role of emotional intelligence (EQ) in customer success. With over 20 years of experience in customer success and leadership, McCahill shares deep insights into how EQ shapes customer relationships, drives business out...
Customer Success Playbook Season 2 Episode 50 - Kevin McCahill - EQ In CS
Просмотров 321 день назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2161299/open_sms) In this illuminating episode of the Customer Success Playbook Podcast, Kevin McCahill, founder of MasteryCX, joins hosts Roman Trebon and Kevin Metzger to explore the fundamental role of emotional intelligence (EQ) in customer success. With over 20 years of experience in customer success and leadership, McCahill shares de...
Customer Success Playbook Season 2 Episode 49 - Dan Jourdan - Let's Talk Sales
Просмотров 821 день назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2161299/open_sms) In this episode of the Customer Success Playbook podcast, host Kevin Metzger interviews Dan Jourdan, VP of Business Development at Outsource Access and renowned sales energizer. The conversation explores the profound connection between sales and customer success, emphasizing how authentic relationships and human connectio...
Customer Success Playbook Season 2 Episode 48 - Joydeep Sen Sarma - Supporting Customers in Their...
Просмотров 921 день назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2161299/open_sms) In this engaging episode of the Customer Success Playbook, Joydeep Sen Sarma, CEO of Clearfeed, dives into how B2B customer support is evolving towards chat-based platforms like Slack and Microsoft Teams. He talks about how today’s support teams are adapting to meet customers right where they work, offering practical tips...
CSP Season 2 Episode 48 - Joydeep Sen Sarma - Supporting Customers in Their Perfered Workspace
Просмотров 23Месяц назад
In this insightful episode of Customer Success Playbook, Joydeep Sen Sarma, CEO of Clearfeed, discusses the evolution of B2B customer support toward chat-based platforms like Slack and Microsoft Teams. He explores how modern support teams are adapting to meet customers in their preferred workspaces, sharing practical insights on implementing and scaling these solutions while maintaining service...
Kevin metzger and Roman Trebon-20241113_092412-Meeting Recording
Просмотров 1Месяц назад
It a month to be thankful and Roman and Kevin reflect on the year and great guest we've had on the Customer Success Playbook.
Customer Success Playbook Season 2 Episode 47 - Kevin and Roman Gratitude and Reflect on the year
Просмотров 921 день назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2161299/open_sms) In this reflective episode, hosts Roman Trebon and Kevin Metzger share insights from their podcast's successful year, highlighting the growth of their audience to over 5,000 monthly downloads and the expanding influence of their platform in the customer success community. They discuss the evolving nature of customer succe...
Customer Success Playbook Season 2 Episode 46 - Dickey Singh - Cast.app - CS AI Agents
Просмотров 1421 день назад
Send us a text (www.buzzsprout.com/twilio/text_messages/2161299/open_sms) In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Dickey Singh (www.linkedin.com/in/dickey/) , CEO and founder of Cast.app, (www.cast.app) to explore the transformative potential of AI agents in customer success. The discussion reveals how AI agents can revolutioniz...
Customer Success Playbook - Postgame - Brian Powers -AI in the callcenter s2 E45
Просмотров 214 дней назад
Customer Success Playbook - Postgame - Brian Powers -AI in the callcenter s2 E45
Customer Success Playbook Season 2 Episode 44 - Brian Powers-AI in call centers
Просмотров 621 день назад
Customer Success Playbook Season 2 Episode 44 - Brian Powers-AI in call centers
Customer Success Playbook Postgame Season 2 Episode 43 - Vitor Meira - Scalling Customer Success
Просмотров 514 дней назад
Customer Success Playbook Postgame Season 2 Episode 43 - Vitor Meira - Scalling Customer Success
Customer Success Playbook Season 2 Episode 42- Vitor Meira - Scaling Customer Success
Просмотров 614 дней назад
Customer Success Playbook Season 2 Episode 42- Vitor Meira - Scaling Customer Success
Customer Success Playbook - Season 2 Episode 41 - Peter Armaly Postgame Show
Просмотров 514 дней назад
Customer Success Playbook - Season 2 Episode 41 - Peter Armaly Postgame Show
Customer Success Playbook Season 2 Episode 40 - Peter Armaly - Navigating the Customer Lifecycle
Просмотров 514 дней назад
Customer Success Playbook Season 2 Episode 40 - Peter Armaly - Navigating the Customer Lifecycle
Customer Success Playbook Season 2 Episode 39 - Sadee Akhtar - Collaboration
Просмотров 414 дней назад
Customer Success Playbook Season 2 Episode 39 - Sadee Akhtar - Collaboration
Meredith Mann Customer Success Playbook- PostGame Season 2 Episode 38
Просмотров 1День назад
Meredith Mann Customer Success Playbook- PostGame Season 2 Episode 38
Customer Success Playbook Podcast Season 2 Episode 37 - Meredith Mann - AI in CS at LinkedIn
Просмотров 3День назад
Customer Success Playbook Podcast Season 2 Episode 37 - Meredith Mann - AI in CS at LinkedIn
Customer Success Playbook Special Episode Celebrating 5000 Downloads
Просмотров 4День назад
Customer Success Playbook Special Episode Celebrating 5000 Downloads
Customer Success Playbook Season 2 Episode 35 - Jasmine Reynolds - Agile Onboarding
Просмотров 2День назад
Customer Success Playbook Season 2 Episode 35 - Jasmine Reynolds - Agile Onboarding
Customer Success Playbook Season 2 Episode 34 -CSInsider edition with Justin Chappell - Customer ...
Просмотров 221 час назад
Customer Success Playbook Season 2 Episode 34 -CSInsider edition with Justin Chappell - Customer ...
Customer Success Playbook Podcast Season 2 Episode 33 - Katie Clark - Buy in from Internal Stake ...
19 часов назад
Customer Success Playbook Podcast Season 2 Episode 33 - Katie Clark - Buy in from Internal Stake ...
Customer Success Playbook Season 2 Episode 32 - Kristine Kukich - AI and Customer Education
Просмотров 416 часов назад
Customer Success Playbook Season 2 Episode 32 - Kristine Kukich - AI and Customer Education
Customer Success Playbook Season 2 Episode 31 - Preethie Vimalan - Mastering the Customer Journey
Просмотров 314 часов назад
Customer Success Playbook Season 2 Episode 31 - Preethie Vimalan - Mastering the Customer Journey
Customer Success Playbook Podcast Season 2 Episode 30 - Mastering First Value Delivery with Jarvi...
Просмотров 212 часов назад
Customer Success Playbook Podcast Season 2 Episode 30 - Mastering First Value Delivery with Jarvi...
Customer Success Playbook Season 2 Episode 29 - Romand and Kevin discuss 50 Episodes
Просмотров 69 часов назад
Customer Success Playbook Season 2 Episode 29 - Romand and Kevin discuss 50 Episodes
Customer Success Playbook Podcast Season 2 Episode 28 - Five9 - Partner Success
Просмотров 57 часов назад
Customer Success Playbook Podcast Season 2 Episode 28 - Five9 - Partner Success
Customer Success Playbook Podcast Season 2 Episode 27 -Irit Eizips - The Customer Method
Просмотров 24 часа назад
Customer Success Playbook Podcast Season 2 Episode 27 -Irit Eizips - The Customer Method
Customer Success Playbook Podcast Season 2 Episode 27 -Irit Eizips - The Customer Method
Просмотров 684 месяца назад
Customer Success Playbook Podcast Season 2 Episode 27 -Irit Eizips - The Customer Method

Комментарии

  • @T.Coscia
    @T.Coscia 25 дней назад

    Great insights! Irit is the Real Deal when it comes to CS.

  • @shewitameles5452
    @shewitameles5452 Год назад

    How does one network?

  • @Enzo-ls3sl
    @Enzo-ls3sl Год назад

    'promosm' 👇