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hey G
Филиппины
Добавлен 26 фев 2019
Welcome! This channel was made for the sole purpose of entertaining viewers by producing fun and exciting videos.
I hope you enjoy my videos. Please don't forget to like, share and hit that Big SUBSCRIBE button somewhere there. 😅
I hope you enjoy my videos. Please don't forget to like, share and hit that Big SUBSCRIBE button somewhere there. 😅
Training Demo Presentation | Positive Positioning | Glenn Estojero | Philippines
Training Demo Presentation | Positive Positioning | Glenn Estojero | Philippines
Просмотров: 10 191
Видео
CALL CENTER | How to Pass NESTING? | Call Center Training | Glenn Estojero | Philippines
Просмотров 3,2 тыс.2 года назад
READ ME! 😃 VIDEO: How to Pass Nesting Period | Call Center Training Hi Guys! In this video, we discussed the things to do to Pass the Nesting period in your Call Center Training! Make sure to finish the video for some bonus tip! • Please give me a Thumbs up if you like(d) this video and if not, do it anyway to show your support to our channel 😇 • Click the notification bell so you'll get a noti...
CALL CENTER | Zero Tolerance Policy (ZTP) | Glenn Estojero | Philippines
Просмотров 2 тыс.2 года назад
Hi Guys! This video is about Zero Tolerance Policy. It refers to the policies and procedures that impose predefined repercussions for specific sorts of misbehavior. • Please give me a Thumbs up if you like(d) this video and if not, do it anyway to show your support to our channel 😇 • Click the notification bell so you'll get a notification when I upload new comtents in our channel! 😃 📢 FOR SHOU...
CALL CENTER | Common Mistakes of a New Hire Call Center Agent | Glenn Estojero | Philippines
Просмотров 2,1 тыс.2 года назад
READ ME! 😃 VIDEO: Common Mistakes of a New Hire Call Center Agent Hi Guys! In this video, we will tuckle about the common mistakes that a new hire call center agents commit and the ways to avoid them. Make sure to finish the video for some bonus tips! • Please give me a Thumbs up if you like(d) this video and if not, do it anyway to show your support to our channel 😇 • Click the notification be...
CALL CENTER | Answering Call Center Training Questions | Glenn Estojero | Philippines
Просмотров 2,1 тыс.3 года назад
Hey guys! Hope you're safe ✨ This video answers some call center process questions that you asked. Should you have other questions or contents that you want me to create in this channel, lemme know in the comments 😀 Typing Test site: www.typingtest.com/
CALL CENTER | Refund Transaction Call | Call Listening | Glenn Estojero | Philippines
Просмотров 17 тыс.3 года назад
Hey Guys! Let's listen to a Refund Transaction call! I like to know your thoughts: Look for the good traits and opportunities that was displayed by the agent on the call and place those in the comment section below! For more Call Center related videos, see links below! = FOLLOW THE CALL FLOW! = - Opening Spiel - ruclips.net/video/KS_KTh9hJNY/видео.html - Probing - ruclips.net/video/HjdRK-iIDhU/...
CALL CENTER | FOLLOW THE CALL FLOW (Part 1 to 5) | Glenn Estojero | Philippines
Просмотров 3,8 тыс.3 года назад
"Follow the CALL FLOW" Full Video = FOLLOW THE CALL FLOW! = - Opening Spiel - ruclips.net/video/KS_KTh9hJNY/видео.html - Probing - ruclips.net/video/HjdRK-iIDhU/видео.html - Tool Utilization - ruclips.net/video/fBzbnpoIPLA/видео.html - Delivering Resolution - m.ruclips.net/video/GUuUyBCREcM/видео.html - Closing Spiel - m.ruclips.net/video/LQ20-UYei2g/видео.html = OTHER CALL CENTER VIDEOS = What...
CALL CENTER | CLOSING SPIEL - Follow the CALL FLOW (Part 5) | Glenn Estojero | Philippines
Просмотров 1,7 тыс.3 года назад
Hey Guys! This video is the "Delivering Resolution" episode for our "Follow the CALL FLOW" Segment! = FOLLOW THE CALL FLOW! = - Opening Spiel - ruclips.net/video/KS_KTh9hJNY/видео.html - Probing - ruclips.net/video/HjdRK-iIDhU/видео.html - Tool Utilization - ruclips.net/video/fBzbnpoIPLA/видео.html = OTHER CALL CENTER VIDEOS = What is PROBING? m.ruclips.net/video/7oam6D1gLGo/видео.html How to S...
CALL CENTER | DELIVERING RESOLUTION - Follow the CALL FLOW (Part 4) | Glenn Estojero | Philippines
Просмотров 1,6 тыс.3 года назад
Hey Guys! This video is the "Delivering Resolution" episode for our "Follow the CALL FLOW" Segment! = FOLLOW THE CALL FLOW! = - Opening Spiel - ruclips.net/video/KS_KTh9hJNY/видео.html - Probing - ruclips.net/video/HjdRK-iIDhU/видео.html - Tool Utilization - ruclips.net/video/fBzbnpoIPLA/видео.html = OTHER CALL CENTER VIDEOS = What is PROBING? m.ruclips.net/video/7oam6D1gLGo/видео.html How to S...
CALL CENTER | TOOL UTILIZATION - Follow the CALL FLOW (Part 3) | Glenn Estojero | Philippines
Просмотров 8733 года назад
Hey Guys! I'm back with a new Call Center related video! This is the "Tool Utilization" episode for our "Follow the CALL FLOW" Segment! = FOLLOW THE CALL FLOW! = - Opening Spiel - ruclips.net/video/KS_KTh9hJNY/видео.html - Probing - ruclips.net/video/HjdRK-iIDhU/видео.html = OTHER CALL CENTER VIDEOS = What is PROBING? m.ruclips.net/video/7oam6D1gLGo/видео.html How to SURVIVE Your Call Center Tr...
CALL CENTER | PROBING - Follow the CALL FLOW (Part 2) | Glenn Estojero | Philippines
Просмотров 3,6 тыс.3 года назад
Hey Guys! I'm back with a new Call Center related video! This is the "Probing" episode for our "Follow the CALL FLOW" Segment! = FOLLOW THE CALL FLOW! = - Opening Spiel - ruclips.net/video/KS_KTh9hJNY/видео.html - Tool Utilization - ruclips.net/video/fBzbnpoIPLA/видео.html = OTHER CALL CENTER VIDEOS = What is PROBING? m.ruclips.net/video/7oam6D1gLGo/видео.html How to SURVIVE Your Call Center Tr...
CALL CENTER | OPENING SPIEL - Follow the CALL FLOW (Part 1) | Glenn Estojero | Philippines
Просмотров 3,6 тыс.3 года назад
Hey Guys! I'm back with a new Call Center related video! This is the "Opening Spiel" episode for our "Follow the CALL FLOW" Segment! = FOLLOW THE CALL FLOW! = - Probing - ruclips.net/video/HjdRK-iIDhU/видео.html - Tool Utilization - ruclips.net/video/fBzbnpoIPLA/видео.html = OTHER CALL CENTER VIDEOS = What is PROBING? m.ruclips.net/video/7oam6D1gLGo/видео.html How to SURVIVE Your Call Center Tr...
CALL CENTER | Cold Transfer VS Warm Transfer | Glenn Estojero | Philippines
Просмотров 8 тыс.3 года назад
Hey Guys! I'm back with a new Call Center related video! This is about the difference between the Cold Transfer versus Warm Transfer. = FOLLOW THE CALL FLOW! = - Opening Spiel - ruclips.net/video/KS_KTh9hJNY/видео.html - Probing - ruclips.net/video/HjdRK-iIDhU/видео.html - Tool Utilization - ruclips.net/video/fBzbnpoIPLA/видео.html = OTHER CALL CENTER VIDEOS = What is PROBING? m.ruclips.net/vid...
CALL CENTER | How To UNDERSTAND Your Customer | Glenn Estojero | Philippines
Просмотров 1,8 тыс.3 года назад
Hi Everyone! 😁 I'm back with a new Call Center related video! This video will greatly help you to UNDERSTAND your Customer! For more Call Center related videos, please see the links below! How to SURVIVE Your Call Center Training ruclips.net/video/W1nERtPq8c4/видео.html How to Build RAPPORT? ruclips.net/video/klEomsgkEv4/видео.html How to IMPROVE Your Communication Skills ruclips.net/video/1dyq...
CALL CENTER | How To SURVIVE Your CALL CENTER TRAINING | Glenn Estojero | Philippines
Просмотров 21 тыс.3 года назад
CALL CENTER | How To SURVIVE Your CALL CENTER TRAINING | Glenn Estojero | Philippines
CALL CENTER | How to Build RAPPORT? | Philippines
Просмотров 25 тыс.3 года назад
CALL CENTER | How to Build RAPPORT? | Philippines
CALL CENTER | How To Handle IRATE CUSTOMERS | Philippines
Просмотров 1,9 тыс.3 года назад
CALL CENTER | How To Handle IRATE CUSTOMERS | Philippines
CALL CENTER | How to PROBE | How to Construct PROBING QUESTIONS | Glenn Estojero | Philippines
Просмотров 9 тыс.3 года назад
CALL CENTER | How to PROBE | How to Construct PROBING QUESTIONS | Glenn Estojero | Philippines
CALL CENTER | How to Place Your Call On Hold PROPERLY | HOLD PROCEDURE | Philippines
Просмотров 3,9 тыс.3 года назад
CALL CENTER | How to Place Your Call On Hold PROPERLY | HOLD PROCEDURE | Philippines
CALL CENTER | How to Take Phone Calls? | Philippines
Просмотров 3 тыс.3 года назад
CALL CENTER | How to Take Phone Calls? | Philippines
CALL CENTER | How to IMPROVE Your Listening Skills | Philippines
Просмотров 3,1 тыс.4 года назад
CALL CENTER | How to IMPROVE Your Listening Skills | Philippines
CALL CENTER | What to Do to IMPROVE YOUR COMMUNICATION SKILLS? | Philippines
Просмотров 12 тыс.4 года назад
CALL CENTER | What to Do to IMPROVE YOUR COMMUNICATION SKILLS? | Philippines
CALL CENTER | How to Take Call Center Calls - Phone Upgrade | Work From Home | Philippines
Просмотров 4,6 тыс.4 года назад
CALL CENTER | How to Take Call Center Calls - Phone Upgrade | Work From Home | Philippines
VLOG | UNBOXING Huawei Matepad Pro (with Freebies!) Lazada Pre-order | Philippines
Просмотров 2,1 тыс.4 года назад
VLOG | UNBOXING Huawei Matepad Pro (with Freebies!) Lazada Pre-order | Philippines
TRAVEL | SOLO TRAVELLING TO BAGUIO (Part 2) | Philippines
Просмотров 1,7 тыс.4 года назад
TRAVEL | SOLO TRAVELLING TO BAGUIO (Part 2) | Philippines
TRAVEL | SOLO TRAVELLING TO BAGUIO (Part 1) | Philippines
Просмотров 6 тыс.4 года назад
TRAVEL | SOLO TRAVELLING TO BAGUIO (Part 1) | Philippines
VLOG | Club Synergy Escapade - Karaoke | Philippines
Просмотров 4785 лет назад
VLOG | Club Synergy Escapade - Karaoke | Philippines
CALL CENTER | CALL CENTER TRAINING: What to expect? | Philippines
Просмотров 196 тыс.5 лет назад
CALL CENTER | CALL CENTER TRAINING: What to expect? | Philippines
CALL CENTER | How to Get A CALL CENTER Job Without Experience? | Philippines
Просмотров 4,4 тыс.5 лет назад
CALL CENTER | How to Get A CALL CENTER Job Without Experience? | Philippines
CALL CENTER | How to Answer: Tell Me Something About Yourself? | Philippines
Просмотров 8 тыс.5 лет назад
CALL CENTER | How to Answer: Tell Me Something About Yourself? | Philippines
nice hair
OMG! Thank God I found your account. I have a demo as a BPO Trainer this week. More power and subscribers!
Subscribed
Hey G, thank you for this video. I’m new here on ur channel. And this topic is actually very helpful. Thanks and take care🫶🏼
May i ask if is this an inbound or outbound call ?
Yung training po ba sa company niyo po is gabi? Usually gano pa tagal yung training?
Thank you, it is a really helpful material. Could you plase make a video but with the oposite situation, I mean when the refund doesn't apply.
Thank your dor sharing
Boss saan ka pala nagstay, anong name ng transient?
Permission to use this as sample reference for my sample demo po. Thanks.
Hi, G! I learned a lot from your videos. Can you recommend an easy demo topic? Thank you.
up
😮salamat po
HI SIR.
Thank you po!!! Manifesting makapasa sa Linkserve Solution 😊😊
you know what I am a newbie CSR and I really find it hard to build a rapport with the cx we had. Thank God I found this video and I will really apply it next time I will have my calls
❤ thank you.. I hope you continue to inspire us❤
More content please
😊😊😊 so nice 👍
You r so cute boy, I get lots of information from your videos pls you make videos about call centre
Thankyou for this video ❤❤
iam a newbie for bpo industry ☺☺
Hey G, aspiring trainer here, I will be doing my teaching demo pretty soon. Can I use your topic presentation for my demo? Thanks
Im worried about the AHT. Ahahahaha
Thank you so much for all these videos, I love you na talaga❤️
I hope I can pass the nesting part as a trainee, it's so challenging and tough as a newbie, I slowly losing hope but I found your videos and watch it, hope I will be endorse to prod
Kamusta bi? Nakapasa ka naman ba?? Nesting din ako eh.😢
Paano kung sir d masyado marunong mag English hshahhaah
Thanks for this video. I learned alot.
andaming "ok"
also try to share your happy moments with costumer example Its very effective also getting there trust
pero bakit may bata nag say ng hello? 11:18 - 11:21
Kahit di ako call center lods laki ng naitulong mo saken sa pag build ng Rapport 😊
Kuya nauga ung monitor 😂 ingat po .. Laking tulong to more vids po
Sir what if a qa reported you for a disconnect call, and its been 3 months, is this still considered as ztp
Thank's very informative 💕
Aspiring BPO trainer. My demo teaching is scheduled on Dec 12, 2022. Any suggestions po for my topic? Thank you in advance! ❤️
hmmm.. what I suggest you pick a topic na comfortable kang i-discuss. What I covered before was "Positive Positioning". If youre comfortable with product specifc topic, pwede ren naman ☺
@@heyGlennE thank you for your response! Nakaka wala ng kaba while watching this vid. ❤️ Galing ng comms mopo
Aspiring BPO trainer. Pwede po ba gamitin to as my demo ?
na ztp ako tonight forgot to mask the call this is my first ztp are they going to terminate me po ba?
Thank so much Sir G!❤ this is very helpful. ❤
So may I know if you have a sample on chat support building rapport or positive responses.
Hello. It's my first time to watch your RUclips Chanel and find it's quite interesting.
Can you refer me to DTV account cause this is what I was trained for..
Thank you po
OMG buti nalang talaga naka follow ako sayo. I am applyinh right now as Trainer and this is really helpful Thankyou Sir Glenn.
Hello po ..I thought bawal po sabihin yung last 4 digits ng credit card considering that it's a restricted information?
Hala cute haha
Thank you for your help about call center
I always follow you You have a good pronunciation ❤
hey g
Need new videos bro
Sana tinagalog mo na lang kasi madaming baguhan dipa masyado makakasabay sayo
Plano ko mag travel solo ☹️ ayoko Muna isama jowa ko Kasi super stressed na Rin ako and lagi naman nya ayaw sumama 🥲