- Видео 204
- Просмотров 170 286
TheyDo
Нидерланды
Добавлен 21 фев 2020
TheyDo is the platform for Journey Centric Collaboration | The next era of #JourneyManagement
For the Service Designers and Managers of experience-led, customer-centric companies, TheyDo is the most collaborative Journey Management platform ever made.
For people who believe the only way to deliver a great customer experience is to work as one, it helps them to align twice as easy as before, and maintain alignment for the first time in years.
Unlike mapping tools, TheyDo is designed to manage journeys across teams, products and geographies, and everything takes place in a unified journey-centric framework.
Are you ready to scale Service Design with Journey Management 🔷 • 🔷 • 🔷 ?
For the Service Designers and Managers of experience-led, customer-centric companies, TheyDo is the most collaborative Journey Management platform ever made.
For people who believe the only way to deliver a great customer experience is to work as one, it helps them to align twice as easy as before, and maintain alignment for the first time in years.
Unlike mapping tools, TheyDo is designed to manage journeys across teams, products and geographies, and everything takes place in a unified journey-centric framework.
Are you ready to scale Service Design with Journey Management 🔷 • 🔷 • 🔷 ?
Align your CX metrics with real business growth | Todd Unger
In a recent discussion, Todd Unger, CXO at the American Medical Association, made it clear: CXOs should prioritize metrics that drive business growth.
• Translate CX metrics into real outcomes like customer acquisition and revenue.
• Show how CX initiatives directly impact growth goals.
• Unite teams around a common "north star" metric to avoid siloed efforts.
📺 Watch the full webinar here: ruclips.net/video/LvyCTn8l-ZA/видео.html
👤 About Todd Unger (Chief Experience Officer (CXO) & SVP, Marketing & Member Experience at AMA):
Todd Unger is Chief Experience Officer of the American Medical Association, where he has driven record growth and gained international recognition for their CX program.
Ung...
• Translate CX metrics into real outcomes like customer acquisition and revenue.
• Show how CX initiatives directly impact growth goals.
• Unite teams around a common "north star" metric to avoid siloed efforts.
📺 Watch the full webinar here: ruclips.net/video/LvyCTn8l-ZA/видео.html
👤 About Todd Unger (Chief Experience Officer (CXO) & SVP, Marketing & Member Experience at AMA):
Todd Unger is Chief Experience Officer of the American Medical Association, where he has driven record growth and gained international recognition for their CX program.
Ung...
Просмотров: 61
Видео
Remote Life at TheyDo: Journey Together, Own It, Cloaks Off
Просмотров 89Месяц назад
At TheyDo, we’re more than just a remote company-we’re a diverse, tight-knit team spread across 26 countries, 61 cities, and 7 time zones. In our latest video, hear from our founder Jochem and three incredible TheyDo’ers-Memie, Jules, and Ellen as they share their daily routines, how they navigate remote work, and what makes TheyDo’s culture truly special. Our core values: Journey Together, Own...
Think big, start small, scale fast | Tingting Lin
Просмотров 1093 месяца назад
“Think big, start small, scale fast.” Scaling customer experience can be daunting. That's why TheyDo partnered with Livework and RGF Staffing for a live session on operationalizing Journey Management. Our Principal Journey Management Coach, Tingting Lin, shared her insights on how to get started. Her advice? Don't overthink the initial steps of your Journey Management transformation. 📺 Watch th...
The 10-second customer journey | Todd Unger
Просмотров 1123 месяца назад
In this session, AMA’s CXO Todd Unger takes us through the principles of his 10-second customer journey theory, one that can transform your approach to CX in general. 📺 Watch the full webinar here: ruclips.net/video/LvyCTn8l-ZA/видео.html 👤 About Todd Unger (Chief Experience Officer (CXO) & SVP, Marketing & Member Experience at AMA): Todd Unger is Chief Experience Officer of the American Medica...
The 10-second Journey: Why growth should matter to every CXO with Todd Unger | Full webinar
Просмотров 3413 месяца назад
In this session, Todd Unger and Jochem van der Veer discuss how focusing on customer experience can drive significant growth, especially as traditional products and services become commoditized. Get exclusive insights from Todd’s experience and learn about the principles of a 10-second journey that can transform your approach to CX in general. 🧭Jump to the chapters: 00:00 Welcome 01:50 Introduc...
Unpacking the Journey Levels | Dan Sullivan
Просмотров 683 месяца назад
In this product-focused session, Dan Sullivan, Manager of Customer Success and Enablement at TheyDo, explained what the different Journey Levels are, and how to use them to build a Journey Management framework for your organization. 📺 Watch the full webinar here: ruclips.net/video/jBHUoVFlKXw/видео.html 👤 About Dan Sullivan (Manager of Customer Success and Enablement at TheyDo): Dan Sullivan is...
The Tale of the Fireside Chat: A CHG Healthcare Story
Просмотров 113 месяца назад
In this product-focused session, Dan Sullivan, Manager of Customer Success and Enablement at TheyDo, shared a customer story from CHG Healthcare. Brian Reed, VP Experience Design at CHG Healthcare, came up with a compelling way of telling the story of Journey Management internally. 📺 Watch the full webinar here: ruclips.net/video/jBHUoVFlKXw/видео.html 👤 About Dan Sullivan (Manager of Customer ...
Building a Journey Management Dashboard to Drive Business Impact with Dan Sullivan | Full webinar
Просмотров 5653 месяца назад
A deep dive into one of the most requested use cases: How to build a Journey Management dashboard. By putting your business metrics, qualitative research and data together in the context of journeys, everyone can prioritize. In this product-focused session, Dan Sullivan, Manager of Customer Success and Enablement at TheyDo, shared best practices from top companies using TheyDo and showed a samp...
The Journey Atlas: the tool for journey-centric transformation | Joana de Quintanilha
Просмотров 1623 месяца назад
VP Principal Analyst at Forrester, Joana de Quintanilha, explains what a Journey Atlas is and its role as a tool to enable journey-centric transformation at scale. 👤 About Joana de Quintanilha (VP, Principal Analyst at Forrester): Based in Amsterdam, Joana serves customer experience professionals. Her areas of expertise include digital customer experience, tools like journey mapping, and Agile ...
Driving Efficient Growth: Journey-Centric Transformation with Joana de Quintanilha | Full webinar
Просмотров 5984 месяца назад
VP Principal Analyst at Forrester, Joana de Quintanilha and Theydo’s CEO, Jochem van der Veer, discuss about journey-centricity and go through the foundational steps to drive an organization-wide transformation. Joana has a wealth of experience in CX and journey-centric transformation, from journey orchestration research to building transformational roadmaps across diverse industries. Her exper...
Why NPS Doesn’t Work | Steven Van Belleghem
Просмотров 1365 месяцев назад
📺 Watch the full webinar here: ruclips.net/video/vZd9gVkuODc/видео.html 👤 About Steven Van Belleghem: Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience. He shares his ideas through his six bestselling books, his popular social media channels, and his engaging keynote presentations. Steven has inspired world-leading companies such ...
Improve Your Customer Experience with Friction Hunting | Steven Van Belleghem
Просмотров 1555 месяцев назад
Friction hunting involves teams identifying and resolving customer pain points collaboratively, which increases both internal morale and external customer satisfaction. It’s a practical strategy for immediate implementation and a litmus test for organizational customer-centricity. Renowned CX expert and author, Steven Van Belleghem joined Theydo CEO and co-founder, Jochem van der Veer to discus...
Polishing the Diamond with Steven Van Belleghem | Full webinar
Просмотров 4895 месяцев назад
Renowned CX expert and author, Steven Van Belleghem, joined us alongside Jochem van der Veer, CEO and co-founder of Theydo on a morning session to discuss the CX paradox: many organizations aspire to deliver exceptional customer experiences, yet struggle to achieve this goal effectively. Drawing from over a decade of engaging with CX professionals, Steven has uncovered this as a common theme. I...
Empowering Women in Leadership: A Panel Discussion by Theydo
Просмотров 1115 месяцев назад
At TheyDo, we're committed to fostering a culture of Diversity, Equity, Inclusion, and Belonging (DEIB). As part of our ongoing efforts to champion women in leadership, we recently hosted a panel of inspiring women leaders from our team and our investor, Blossom Capital. They shared their experiences and advice on navigating the tech industry. Key takeaways: 🙇♀️ Overcoming Imposter Syndrome: R...
Customer vs. Consumer Lifecycle: Unpacking the Key Differences for CX Success | Marzia Aricò
Просмотров 796 месяцев назад
What is the difference between the 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐥𝐢𝐟𝐞𝐜𝐲𝐜𝐥𝐞 and the 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫 𝐥𝐢𝐟𝐞𝐜𝐲𝐜𝐥𝐞? 🤓 Looking at the consumer lifecycle as a higher-level journey provides a holistic view of your customer's world. This broader perspective helps you understand where your service or product fits within their overall experience, revealing opportunities to address unmet customer needs, and adapt your offerings to a c...
A way of thinking about customer journeys | John Cutler
Просмотров 906 месяцев назад
A way of thinking about customer journeys | John Cutler
New: Summarize nested journey content with bar chart lanes
Просмотров 2896 месяцев назад
New: Summarize nested journey content with bar chart lanes
Journey-first or product-first? With John Cutler | Full webinar
Просмотров 1,1 тыс.6 месяцев назад
Journey-first or product-first? With John Cutler | Full webinar
From research to journeys in minutes: Journey AI is live | Full webinar
Просмотров 8727 месяцев назад
From research to journeys in minutes: Journey AI is live | Full webinar
When and how to impact the internal decision-making journey | Maxie Schmidt
Просмотров 797 месяцев назад
When and how to impact the internal decision-making journey | Maxie Schmidt
An overview of Journey AI by Jochem | Map user research into journeys in minutes
Просмотров 5127 месяцев назад
An overview of Journey AI by Jochem | Map user research into journeys in minutes
Research to journeys in minutes-Meet Journey AI. 🤖
Просмотров 5847 месяцев назад
Research to journeys in minutes-Meet Journey AI. 🤖
Journey AI Tutorial: Learn how to map and update journeys in minutes
Просмотров 3187 месяцев назад
Journey AI Tutorial: Learn how to map and update journeys in minutes
Building the Journey Management business case with Maxie Schmidt | Full webinar
Просмотров 1 тыс.7 месяцев назад
Building the Journey Management business case with Maxie Schmidt | Full webinar
How to organize your journeys for effective decision-making with Marzia Aricò | Q&A Session
Просмотров 1867 месяцев назад
How to organize your journeys for effective decision-making with Marzia Aricò | Q&A Session
“The journey will happen whether you design it or not" | Marzia Aricò
Просмотров 1608 месяцев назад
“The journey will happen whether you design it or not" | Marzia Aricò
How to organize your journeys for effective decision-making with Marzia Aricò | Full webinar
Просмотров 1,2 тыс.8 месяцев назад
How to organize your journeys for effective decision-making with Marzia Aricò | Full webinar
The customer journey doesn’t exist: how businesses perceive their customers' experience
Просмотров 1198 месяцев назад
The customer journey doesn’t exist: how businesses perceive their customers' experience
Founders Fireside Chat (Part 2) | The Triple Diamond Framework
Просмотров 1809 месяцев назад
Founders Fireside Chat (Part 2) | The Triple Diamond Framework
New: Expanded Integration with Qualtrics
Просмотров 4209 месяцев назад
New: Expanded Integration with Qualtrics