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Love you and your videos Nancy!!! ❤

I was a call center agent for some years and then a trainer. Before taking a call, I would always have the notepad opened on my computer and be ready to type in it. It's no secret that when a call comes in, the person will throw out a lot of information at you very quickly and being ready to type whatever you can identify as most relevant will change the whole call dynamics. In this example, (0:34) I would've typed "Nancy Freidman saint louis MI disneyland lost wallet". Not only now do you have their name and even a partial address (which could help you find their file), you also wrote down disneyland which is amazing to connect with your caller while you work on something. Making a caller repeat whatever information they already provided you is sure to add weight on the negative experience side of the scale.

That’s perfect.

🎉

I remember watching these haha. "Jake " was hot.

I'm learning custumer service vocabulary and you are de best option ❤

Manager ne send Kiya isliye dekhta hu Verna nahi dekhta

I like that you do a sandwich method of starting with accountability/honesty and then thanking. I have seen a wave of thought going around social media in the last few years that instead of apologizing - thank people instead. I disagree with it. If someone thanks me for waiting but didn't first apologizing for misusing my time, it makes me more frustrated.

Honesty goes a long way in building a relationship, doesn't it?

I like this expression "Tone of Face." I hadn't heard this term before, and this is a great way to think about it!

i used to apologize first for putting him/her on hold then used to say thankyou for the patience

before i watch this video i used to say ' i will put you on the hold while i check your information and come back to you , ok ? booom answer is yesss :))

Good bless you Nan!

Great interview Nancy and Janice!!!

Thanks so much Nancy, a fun "interview"!

Hi to you both, and Rebecca, it sounds fascinating! Wish we could use it to match up patients and doctors!

Great interview Nancy Friedman Speaker. I ZOOM TOO Vistage speaker IFA Member with Tom DuFore, DBA, MBA, CFE. I am going to reach out to Tom to come on my podcast.

You are witty. Love your videos.

Love You Nancy!

I cant download your video maam

Great interview, Marty. It was good hearing your story, I learned a lot about your background.

🙂

Thanks Nancy...that was a fun interview!

Great interview, Nancy. Loved Scott's 3 ingredients to franchise success. They should apply to ANY endeavor.

I love your humour ❤️❤️❤️

Thank you so much. Appreciate you.

I loved the video 😅 … greetings from egypt 🇪🇬❤️

shout-out team power rangers v3.0

Speak to Rob Lyons of Papa John's...his staff is in dire need of re- training ...I've had terrible experiences with their crew!!

I remember this when I worked at a call center for two weeks LOL. WORST. JOB. EVER.

Great to you see after a long time mam. Happy to see you on RUclips.

Oh my Gosh. Thank goodness. I finally found my teacher on RUclips...

Good advice

Awesome 👍

I love plant city

Nancy, you name came back in my dream last night. I remember training my staff in early 2000 with "soft questions" and the amazing techniques you taught us. It is great you still look so passionate. Take care

Mental illness is the real pandemic. Get the shot, don't get the shot; I don't care. Just stop using COVID as an excuse for everything. This is worse than calling everything racist or homophobic. Also you're cute as a button. A real glassy gal. :)

I agree everyone is using that excuse..You're the best!

Just watched a training video of yours…and found your RUclips channel. Your training vids are very inspirational and helpful.

Thank you Nancy! ❤️

Is there any comments?

using your channel for training, i love you Nancy!!!!

Great advice

Excelente

Nice

Thanks for the advice!! I appreciate it

I love your technique and your advisers

Pooped pants big old phone

I've been your supporter for since then nancy ! I love your suggestion.

Had fun doing this one ...