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Like it or not, AI is having a monumental impact on our lives. Most of the products we engage with today have AI features and functionality, aimed at assisting or completely replacing the actions normally taken by humans. When it comes to incidents, we’re firm believers of accelerating human actions, and believe the risk of over-automation far outweighs the benefits. In this live event we’ll di...

Meet Commercial Account Executive Sofie Vanhal 🇺🇸 Read Sofie's full interview here: incident.io/blog/behind-the-flame-sofie

In this episode, Norberto (VP of Engineering) and Lawrence (Product Engineer) delve into the recent CrowdStrike incident that began on July 19th. Rather than focus on technical specifics, they provide a thoughtful exploration of key aspects that matter to us at incident.io, such as effective communication, overall response strategies, and proactive problem-solving during crises.

Meet Customer Success Manager Georgie Dorling 🇬🇧 Read Georgie's full interview here: incident.io/blog/behind-the-flame-georgie

Short lived teams, sweating the details and zero bugs. How Linear raises the bar

Gone are the days when incidents were manual to resolve, invisible to customers, and overall viewed with a negative lens. This is part two of the virtual event series as we dive into our fresh take on what incidents should look like, The Incident Way, and hear from customer stories putting these principles into practice.

Netflix invested heavily in incident.io Catalog, enabling them to get a full picture of their organization. Whether it's teams, groups, domains or services, Catalog and the rest of the platform allows them to clearly understand what incidents are happening and where.

For incident.io and Netflix, it's not about onboarding and moving on, and nor is it about shipping everything on demand. Instead, they've developed a strong mutual partnership, founded on collaboration and trust.

Why Netflix bought rather than built their incident management platform

A great UI and UX for empowering engineering

incident.io Catalog was the game changer

Importance of UI/UX and a tool that guides you

How Netflix and incident.io are growing together, building a strong partnership.

How Netflix uses types and custom fields to get a holistic view across the organization, and the ability to zoom in and out to get a more complete understanding of what's going on.

Building a tools that experts can use is easy. Building one that allows people who interact with it infrequently to pick it up, make changes, and use it well is much harder. With incident.io, Netflix have been able to develop a self-serve model to incident processes across the organization.

How incident.io partners with Netflix to build features and functionality they ask for, but in a way that layers in their own expertise to create a stronger product.

Whether it's flagging bugs, raising feature requests, or spotting opportunities to improve the product together, Netflix and incident.io have developed something of a 'symbiotic' relationship.

Just because you can, doesn't mean you should. The ergonomics of a generic tool like Jira just weren't there for Netflix, and then poor UX was holding them back.

How Netflix uses incident.io to power their incident management

Scaling into the unknown: growing your company when there's no clear roadmap ahead

Redefining incident management: The old vs the new

Don't take a cookie cutter approach to incident management with Toby Jackson

How does context switching impact team productivity

Building AI features? Don't forget your product principles

Clinical troubleshooting with Dan Slimmon

Why "why" is the wrong question to be asking after incidents with Dennis Henry of Okta

A conversation with Ola Sitarska, CTO of Isometric, about incident.io On-Call

On-demand webinar: Humanizing the on-call experience

Dispelling the myths around incident response with Colette Alexander, Director of Engineering