- Видео 37
- Просмотров 154 408
ObserveAI
США
Добавлен 9 дек 2019
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
Leading companies like Accolade, Pearson, Public Storage, and 2U partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.
Leading companies like Accolade, Pearson, Public Storage, and 2U partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.
Observe.AI - The Leading Gen AI Conversation Intelligence Platform for Contact Centers
Observe.AI - The Leading Gen AI Conversation Intelligence Platform for Contact Centers
Просмотров: 1 562
Видео
Elevating the Contact Center: How to Get a Seat at the Table & Why Now
Просмотров 484Год назад
Contact centers are on the front lines of your company, which means contact center leaders have strategic insight into what’s happening everyday at the crossroads of your brand and your customers. Yet the contact center isn’t always seen as strategic. We think it’s time to change that, and Ken Fausel, Director of Customer Experience at Independence Pet Group agrees. Listen to how Fausel is uple...
Keys to High Performing Call Center Agents: Analysis of 300k Call Center Conversations
Просмотров 737Год назад
Observe.AI Data Analyst, Sneha Iyer, shares the most interesting findings across 300k contact center conversations analyzed. In this session, she shares a sneak peek at the data behind the findings-and what it means for contact center leaders looking to improve performance and outcomes. Additional topics: - Iyer's data analysis methodology and process - What sets top and bottom performers apart...
Keeping Humans-in-the-Loop with Generative AI for Contact Centers
Просмотров 204Год назад
In this video, Justin Robbins, Founder of Metric Sherpa, shares valuable insights into the importance of proper management and quality data for efficient generative AI system implementations using the story of a woman called Lucretia. Major points discussed include: - Role of 'Lucretia': Lucretia's task is the management of 'E', requiring her to be involved in all related meetings. While her pr...
The Importance of Calibration for Contact Center Generative AI
Просмотров 71Год назад
In this video, Justin Robbins, Founder of Metric Sherpa, provides insights on crucial aspects to consider for successful generative AI technology implementations, with a focus on data quality and iterative learning. Key discussion points include: - Quality of Input: Highlighting the well-known concept "garbage in, garbage out," he emphasizes the vital role of clean, quality data and transcripti...
What Generative AI Success Looks Like in the Contact Center
Просмотров 62Год назад
In this insightful video, Justin Robbins, Founder at Metric Sherpa, emphasizes the importance of defining success in the context of implementing generative AI. Key points discussed include: - The Crucial Question: When embarking on new projects or implementations, such as integrating generative AI, one primary question should always be, "do we have a definition of what success means?" This ques...
Introducing Generative AI Suite by Observe.AI
Просмотров 23 тыс.Год назад
A new era of agent efficiency and performance has begun. Observe.AI has a powerful 30 billion-parameter contact center LLM and Generative AI suite for contact centers looking to differentiate customer experience using AI technology. Observe.AI's Generative AI Suite comprises of three new applications: Knowledge AI, Auto Summary, and Auto Coaching. - Knowledge AI: automatically extract and deliv...
What is Observe.AI? | The Conversation Intelligence Platform for Contact Centers
Просмотров 10 тыс.Год назад
We are Observe.AI. And from the beginning, helping contact centers gain critical visibility into customer conversations so they can improve business outcomes and agent performance has been our mission. It is the North Star our conversation intelligence platform is built on. For the first time ever, we are combining the power of post-interaction AI and real-time AI. To learn more, visit www.obse...
Introducing Real-Time AI by Observe.AI | Increase Conversion and Retention in Real-Time
Просмотров 41 тыс.Год назад
Contact centers are on the frontlines of driving revenue and customer satisfaction, but how well you perform depends entirely on your agents. Let's face it, an agent's job is not easy. When agents don't execute calls consistently or handle objections well, it results in missed opportunities. So, how do contact centers turn things around? Observe.AI's Real-Time AI is your agent's best friend. An...
Nations Info Corp Drives Higher Customer Retention, Revenue, and Time Savings
Просмотров 298Год назад
You don't know what you don't know. This is the story of most contact centers that are only running around 2% of conversations through a formal QA process. With Observe.AI, Nations Info Corp was able to unlock a treasure trove of data trapped in customer-agent conversations and create a data-driven contact center operation that improved critical contact center KPIs. In this webinar they will sh...
Figo Pet Insurance Saves $700K a Year
Просмотров 373Год назад
When your company is growing, customers are increasing steadily, and demand for your product is skyrocketing you have to find a way to keep up. This is the journey of Figo Pet Insurance who evolved from limited visibility into what was happening across customer conversations at scale to providing the entire company with actionable insights that fuel agent coaching, drive business decisions, and...
Introducing Reporting & Analytics | Turn Conversation Intelligence into Actionable Insights
Просмотров 2,5 тыс.2 года назад
Observe.AI’s Reporting & Analytics is built on our best-in-class conversation intelligence platform that captures interaction data and delivers insights based on AI-powered analyses of key moments. With a click of a button, inside the Observe.AI platform, teams can answer critical questions about their business like: 1. What are the biggest drivers of CSAT and NPS? 2. How is customer sentiment ...
Introducing Auto QA by Observe.AI | A New Era of Contact Center QA Automation
Просмотров 14 тыс.2 года назад
Auto QA is the industry’s first adaptive automation solution powered by AI and machine learning that boosts agent performance at scale. Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers. Say goodbye to spot-checking interactions, an...
Why Softbank Invested in Observe.AI | Transcription Accuracy
Просмотров 2322 года назад
Listen to Priya Saiprasad, Partner at Softbank Vision Fund, share what she learned during the due diligence process, and what she learned about why customers love Observe.AI.
Why SoftBank Vision Fund Invested in Observe.AI
Просмотров 2492 года назад
Priya Saiprasad, Partner at SoftBank Vision Fund, gives her perspective on why SoftBank led Observe.AI's latest $125M series C round of funding. To learn more, visit www.observe.ai Or subscribe to a social channel: LinkedIn: www.linkedin.com/company/observeai/ Twitter: observeAI RUclips: ruclips.net/user/ObserveAI
Observe.AI Raises $125M in Series C Funding!
Просмотров 2552 года назад
Observe.AI Raises $125M in Series C Funding!
Introducing Selective Redaction | Balancing Compliance and Visibility
Просмотров 8852 года назад
Introducing Selective Redaction | Balancing Compliance and Visibility
NCC Data X Observe.AI : Why Contact Centers Must Evolve In The Age of AI
Просмотров 6002 года назад
NCC Data X Observe.AI : Why Contact Centers Must Evolve In The Age of AI
Observe.AI 2021 End-of-Year Thank You
Просмотров 4662 года назад
Observe.AI 2021 End-of-Year Thank You
2021 Post-Pandemic Contact Center Research Report: Highlights & Trends
Просмотров 4173 года назад
2021 Post-Pandemic Contact Center Research Report: Highlights & Trends
City Cruises Improves Evaluation Procedure Efficiency by 40%
Просмотров 3943 года назад
City Cruises Improves Evaluation Procedure Efficiency by 40%
Introducing Agent Performance & Coaching | Targeted and Contextual Coaching for Every Agent
Просмотров 4,6 тыс.3 года назад
Introducing Agent Performance & Coaching | Targeted and Contextual Coaching for Every Agent
How to QA a 30 minute call in under 2 minutes
Просмотров 19 тыс.3 года назад
How to QA a 30 minute call in under 2 minutes
Observe.AI Raises $54M in Series B Founding. It's Just the Beginning.
Просмотров 19 тыс.4 года назад
Observe.AI Raises $54M in Series B Founding. It's Just the Beginning.
The Future of HR & Office Culture Roles (Quality Talks Episode 3)
Просмотров 4784 года назад
The Future of HR & Office Culture Roles (Quality Talks Episode 3)
Driving Patient Engagement through Quality Management (Quality Talks Episode 2)
Просмотров 3034 года назад
Driving Patient Engagement through Quality Management (Quality Talks Episode 2)
Transitioning Contact Center Agents to Remote Work (Quality Talks Episode 1)
Просмотров 8844 года назад
Transitioning Contact Center Agents to Remote Work (Quality Talks Episode 1)
itelCX Enhances Agent Performance and Compliance
Просмотров 1,8 тыс.4 года назад
itelCX Enhances Agent Performance and Compliance
Talkdesk & Observe.AI for Contact Center Speech Analytics and Quality Management | Dave Richards
Просмотров 1,8 тыс.4 года назад
Talkdesk & Observe.AI for Contact Center Speech Analytics and Quality Management | Dave Richards
Can it automatically answer phone calls and engage in conversations with customers to generate order details?
Does Observe AI only works with calls in english or also in other languages?
🥳🥳🫡🫡 great company observe AI
Please let me know which software you are using to do smart auditing.
I need support
Can you share your email id
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Hey Adrian. It was nice to meet you today.