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Very informative, great video!

Great breakdown of Zendesk vs. Intercom! Both platforms have their strengths, and it really comes down to a company’s specific priorities. Zendesk’s robust ticketing system is a lifesaver for large-scale support teams, while Intercom’s focus on proactive messaging and automation is perfect for building strong customer relationships. Thanks for making it easier to understand the key differences!

thanks :)

GLPI is a well know open source ITSM in Europe

where do the pay application end and the FREE app start?

Highly Informative!

For more details, check here: help-desk-migration.com/help-desk-data-migration-trends-ebook/

😊 'Promo sm'

Comparing ServiceNow to Jira is like comparing a Mega Yacht to a bumper boat

'Promo sm' 🤩

What kind of sick joke is this? Hubspot can't compete

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I need Api key not docs api key for creating ticket

Talk too fast

Timecodes: 00:34 - Freshdesk - help-desk-migration.com/freshdesk/ 1:06 - Jira Service Management - help-desk-migration.com/jira-service-management/ 1:45 - HubSpot Service Desk - help-desk-migration.com/hubspot-service-hub/ 2:20 - FreeScout - help-desk-migration.com/freescout/ 2:52 - Front - help-desk-migration.com/front/ 3:29 - Zoho Desk - help-desk-migration.com/zoho-desk/ 4:03 - HelpScout - help-desk-migration.com/helpscout/ 4:37 - LiveAgent - help-desk-migration.com/liveagent/

Timecodes: 00:36 - Zendesk - help-desk-migration.com/zendesk/ 1:15 - Jira Service Management - help-desk-migration.com/jira-service-management/ 1:50 - Salesforce Service Cloud - help-desk-migration.com/salesforce-service-cloud/ 2:27 - SysAid - help-desk-migration.com/sysaid/ 3:02 - ServiceNow - help-desk-migration.com/servicenow/ 3:38 - Freshservice - help-desk-migration.com/freshservice/ 4:13 - Spiceworks - help-desk-migration.com/spiceworks/ 4:50 - HelpScout - help-desk-migration.com/helpscout/ 5:23 - Oracle Service Cloud - help-desk-migration.com/oracle-service-cloud/

Too long, didn't read

Your video said "oppie key" when it should have been A-P-I key....c'mon now...

*Time code* 00:33 - Zendesk - help-desk-migration.com/zendesk/ 1:10 - LiveAgent - help-desk-migration.com/liveagent/ 1:44 - Zoho Desk - help-desk-migration.com/zoho-desk/ 2:19 - JitBit Helpdesk - help-desk-migration.com/jitbit-helpdesk/ 2:55 - TeamSupport - help-desk-migration.com/teamsupport/ 3:36 - HubSpot Service Hub - help-desk-migration.com/hubspot-service-hub/ 4:12 - Intercom - help-desk-migration.com/intercom/ 4:48 - Front - help-desk-migration.com/front/ 5:20 - Vision Helpdesk - help-desk-migration.com/supported-platforms/ 5:59 - Help Scout - help-desk-migration.com/helpscout/

I have a question, if I hide a response on help scout that was sent in error, will the customer see that response even though it is hidden by me?

@lansweeper

it was useful! thanks for sharing!

We used Zendesk for years and then we were made to move to salesforce. Do your support team a favor and go with Zendesk. SF is obviously not built for customer service teams. Why is Zendesk better? Here is a list of reasons my team misses ZD so much. ZD has their own phone and chat built within the system not a clunky integration with another software. Zd has a very clean ticket view so you can easily read through your ticket thread. SF adds way too much and there is no way to quiet the noise and hard to find details within the ticket. ZD is easy to see between internal notes and external all in one spot with subtle color change. SF you have to click through tabs to see other notes. ZD you can copy paste images into internal notes for documentation with ease. SF you have to save to your computer then upload. ZD has way better bulk option to update multiple tickets at once wich SF does not have. ZD allows you to see when someone else is viewing a ticket so that multiple people don't work on the same ticket not a feature in SF. I could keep going. If you truly appreciate your support team pick Zendesk!

Hey! Thanks for the video, unfortunately, this is not working on my end, I set the options as you mention in the video, and I only got a message saying "No tickets on this view" is there any other way to view all the closed tickets i have on my account?

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Zoho desk has all kinds of undocumented API limits, slowing down the creation of objects with any tool other than their own. How long does it take to migrate 100,000 tickets with your service?

Thank you!

Jira has crap functions it's all over the place, Snow is strait forward for designated IT teams.. Jira options, end user will have to fill out all the nformation that's just too much, many end users just skip the process, lots of garbage that the end user will have to fill out.. SNOW is straightforward, end users can email their information, then help desk can fill in the issues that pertain to the issue or gather more information before a ticket is created and assigned.. Jira page is too much information for the end user to fill out, one technicians get the ticket you will have to scroll down through the whole page process it's a clutter mess..

How to migrate email requests

Such interviews are extremely important from a customer view -- not only of choosing a vendor but also a service to get the records properly.

Zoho got its own importing tool. Why should I go for your service?

Few of my videos from Dropbox is not posible to be opened anymore. And beside this it shows me that them have 0 bytes. Are very important videos for me. Can you help me?

Your service looks different now. Is this guide still ok?

Looks like this service handles data transfer easily

Cool option. Ty for this video.

Simple intstruction to Jira migration. Kudos!

Great guide on help desk for healthcare. Have you got a review of list of help desk suitable for care takers? I doubt that the list is limited to Help Socut and Freshdesk

Cool guide. But have you got a comparison of their differences? What are their weakness?

Awesome job ! So clear and organized,I like the way it works ! Thanks

Good guide. Is there any alternatives to Intercom?

Damn great fresh desk review.was helpful for me

Just what i was looking for. TY for the video. Have you got any other videos on chat tools?

Where do find the information about the bugs or software updates? Just curious how trustworthy it is

Could you do Zendesk to Salesforce comparison of the differences? That would be also helpful.