Видео

Thanks for your feedback @alemst84 Our V20 3CX SIP Trunk video maybe more helpful as it is the most up to date. ruclips.net/video/uroy8U8Zd3w/видео.html

This video demonstrates how to connect a Grandstream ATA directly to Voxtelesys, bypassing 3CX. For those using older versions of 3CX, a tutorial on connecting a Grandstream ATA is available: voxtelesys.com/tutorial/ata-setup-grandstream-ht801-to-hosted-3cx We haven’t produced a video on connecting Grandstream to 3CX due to the process’s complexity and low demand. However, if you need assistance, please open a ticket in the Voxtelesys Portal with your account code, and our support team can help you connect your Grandstream to 3CX V20. For faxing, consider our fax-to-email service, which allows you to send and receive faxes via email without requiring physical equipment

Hi Tularis, contacting your Yealink reseller or who you bought the phones from for the recovery files is the best way to get them. If you bought it from us, please open a ticket in the Voxtelesys Portal. Alternatively you can create go to ticket.yealink.com and request the recovery files. See this support article for more info: support.yealink.com/en/portal/knowledge/show?id=65a9ce1a592d997c65f79336

The 3CX Server does not include an SBC service. This guide is for installing an SBC on a VM or hardware in your network. If your 3CX server is not local to your phones, an SBC can be used to bypass firewall issues and prevent the use of “Direct SIP, STUN”. An alternative to an SBC are router phones which can act as an SBC. I hope this answers your questions.

Hi @edugenes Please make sure you are on the latest version of V18 in order for the upgrade to V20 to appear.

Greetings, and thanks for the comment! You will need to assign the device/machine running the 3CX SBC a Private (RFC1918) Static IP. This machine must be running all the time otherwise the phones connected to it will no longer function, at least until the machine starts up again.

Greetings, and thanks for the comment! You will need to assign the device/machine running the 3CX SBC a Private (RFC1918) Static IP. This machine must be running all the time otherwise the phones connected to it will no longer function, at least until the machine starts up again.

Hi Escanor, When creating a backup before an update it would be best to check the top 4 boxes. The upgrade to Version 20 is a little different, however. The upgrade to 3CX Version 20 updates your Linux Debian OS from Debian 10 to Debian 12. It would be best to create a backup of the entire image that includes the OS, the 3CX, and other services. We also recommend storing this backup externally (not on the machine that your 3CX is on).

Click on the user icon in the upper right of your screen, then click on "Settings." From there, click on the folder under your user's icon to add a profile picture.

Our pleasure!

You're welcome!

To keep the video concise, setting up the TFTP Server is outside the scope of the video, as mentioned at the 30 second mark "..you will need the following, a TFTP Server..". Another search for "configure TFTP Server" would point you in the right direction - any TFTP Server should work. Keep in mind the ability to use a FAT32 formatted USB Drive is also an option. The IP Address's are auto-filled by the DHCP server on your network, and the "TFTP IP" is something you set, no one knows your network topology like you do, so we cannot give you specifics on something we could never know about. We can look into helping you further if you open a ticket on the Voxtelesys Portal including your account number.

@@voxtelesys ok so I’ve got all the files but each time I do the recovery process it says file to large. Do you know a solution?

Hi @justinreeed1388, do you have outbound rules set? Are you able to receive incoming calls? 3CX Free and SMB will create your outbound rules, but a dedicated 3CX does not. If you need help with creating outbound rules, please open a ticket from your Voxtelesys Portal account.

Hi @kaami100, E911 addressing is managed through the Voxtelesys Portal. To add/change an address see this tutorial voxtelesys.com/tutorial/voxtelesys-portal-add-e911

It sounds like you are using a fail-over system with your main unit. You should be able to upgrade both the main unit first and then the fail-over (without disconnecting them), but you will want to do both of them on the same day. This is because the fail-over runs off of a backup of the main system. If the fail-over is not upgraded on the same day, the backup from the main unit would break the fail-over as it would be on the previous version.

@@voxtelesys - ok, Cool; - just to clarify, - we free users have until March 2nd to do it all? ...I got my split horizon DNS working also, - using MikroTik devices...

Please open a trouble ticket with our Support team to verify your account and setup for IP authentication.

u have an outbound route setup?

Do all incoming calls have audio issues? Inbound audio issues are typically firewall issues, do you have proper NAT/forwarding rules to point the UDP and RTP traffic back to the PBX?

Which version and build of Version 20 are you using?

Yes you can. Using your after hours example, you will first need to enable business hours on step 3. After creating the smart attendant, add a global contact on the non-business hours route.

Hi, @qwasyx3 You most likely do not have the correct permissions on your extension for 3CX. You will need to make sure your extension that you are using to log into the management console has one of the following permissions: - Is set to system administrator - Is set to system owner - Have the permission "SIP Trunks Administration (Can manage SIP trunks, inbound & outbound rules)" checked

You would need to assign a number to the resource account or set up the queue in an IVR from a key press to test its functionality.

Refer to the note in the description of this video.

Please send an email to support@voxtelesys.com and include your Voxtelesys Account ID, then we can help you set up your 3CX PBX SIP Trunk with Voxtelesys.

Hi Alexey, It appears the sky is the limit! In our testing 15+ trunks could be registered.

Hi @satishsurla2571 We have a video and written guide that shows the step by step configuration for setting up outgoing calls. Outbound Routes Video - ruclips.net/video/saDpd0wysQQ/видео.html Written Guide - voxtelesys.com/tutorial/issabel-pbx-outbound-route-setup

Sir it's not working so please can you give your teligram I'd please i have some doubt

@@satishsurla2571 Please send an email to support@voxtelesys.com and include your Voxtelesys Account ID, then we can help you setup your Issabel PBX SIP Trunk with Voxtelesys.

Hi autoMATTic, we are working on some new videos + guides but MS has changed their commands, setup and tear down for Direct routing. Please check on the links below for updated information. Teams Trunk Setup: voxtelesys.com/tutorial/teams-voxsbc-setup-with-teams-admin-panel User/Resource Account setup: voxtelesys.com/tutorial/updating-teams-users

Glad to hear that!

You can turn on business and non-business hours in step 3 out of 5. However, the holiday smart attendant feature has not been added in Unifi Talk yet.

No, prefix digits are not automatically stripped. You will need to set the amount of digits you would like stripped in the "Make outbound calls on" section in the outbound rules. Here is a link to our tutorial on the topic: voxtelesys.com/tutorial/3cx-outbound-rules#step10

Yeastar posts their hardware requirements on their help site. Please check with the manufacture to spec out our PBX hardware requirements. YMP: help.yeastar.com/en/cloudpbx/deploy/install_ymp_sbc/system_requirements_for_ymp.html Other: help.yeastar.com/en/p-series-software-edition/software-installation-guide/platform-and-server-requirements.html More links: help.yeastar.com/en/k2/topic/k2-hardware-and-system-requirements.html

You're welcome!