NEGATIVE FEEDBACK AND PERSONAL EXPERIENCE WITH X600 PRO. Hi all, this feedback was done after a daily use (once a day) for about 5 months of the X600 Pro. As I said, after 5 months of use, my second Neatsvor X600 Pro started leaving dust balls around the house which it created while sweeping, but which it was unable to vacuum, thus leaving them behind (resulting in a house dirtier than than it was before the vacuum cleaner ran). In an attempt to overcome this problem, I started cleaning the base, the brushes and all the points where dust accumulated more and more frequently, until I did it practically every 2 days. This being the second unit my family purchased and noting that with the other unit one year older, this was not the case, I contacted customer service. Strengthened by the fact that my purchase still fell within the 3-year warranty advertised by the company, I requested assistance. At first I was immediately pointed out that I would no longer be allowed to receive a replacement as the 15 days had expired. Therefore, after speaking for a week via e-mail with assistance explaining the various dynamics of the problem, I requested at least to be able to send the vacuum cleaner to the factory, so that it could be checked and possibly repaired. At this point the customer service tried, somewhat awkwardly, to divert my request, repeating to me that it was no longer possible for me to return the vacuum cleaner (when at this point I had already specified that I did not want to replace it but rather send it back for be fixed) and continuing to ask me questions about the dynamics of the problem. Well, we have reached almost a month of daily correspondence with customer assistance, where they ask me to explain and make videos of the vacuum cleaner in operation, and therefore having understood what the air was blowing, I pointed out to them that in If they hadn't (at least!) fulfilled the 3-year guarantee by having the vacuum cleaner sent to them to check it directly, I would have left them negative feedback and made bad publicity. I need not tell you that their last email today tells me: "Dear customer, your machine has been used for a while, and it cannot be returned now, please tell me whether the machine uses a dust box or a water tank, and take a video with sound for us", ah yeah! I forgot to tell you that they think the problem lies in the fact that I'm using the water container instead of the dust container... In all of this, I also assumed that in customer service there were people unable to translate from English what I was writing to them and therefore I explicitly asked him. In the light of what has just been said and annoyed at battling windmills, I find myself writing this review of mine; I'm sure that if I only replied to this last email, they would surely reply to me, at least for another 2 years and 7 months, reminding me at least every 3/4 emails that the 15 days for replacement have now expired; however, moral of the story is that, yes, it will also be a "fair" cleanbot with low costs, but what really matters is that with a discount of only 299 euros (and perhaps some further discount codes that could reach you by email) you will have at your disposal a customer service that will never make you feel alone in your darkest days. :) Posterity will judge.
Hahaha love the music! Fits perfect👍 I have 4 dogs and need a little cleaning help. Do you recommend?
Пару дней назад прикупил... Прикольно. Звери в шоке
Hvilken nivå kan man bruke?
Alt fra 1 til 5, avhenger av hudtype, høyere nivå gir mer effekt:)
I have 30 minutes for 30 square meters and 50% of the battery charge. Loses charge quickly. this is normal?
I'm not sure. You could try to contact: post@neatsvor.no
The battery on mine is CRAP
At the end of the cleaning application is not shown. What is the ratio of cleaning time to battery percentage?
Maybe neatsvor can answer this: post@neatsvor.no
NEGATIVE FEEDBACK AND PERSONAL EXPERIENCE WITH X600 PRO. Hi all, this feedback was done after a daily use (once a day) for about 5 months of the X600 Pro. As I said, after 5 months of use, my second Neatsvor X600 Pro started leaving dust balls around the house which it created while sweeping, but which it was unable to vacuum, thus leaving them behind (resulting in a house dirtier than than it was before the vacuum cleaner ran). In an attempt to overcome this problem, I started cleaning the base, the brushes and all the points where dust accumulated more and more frequently, until I did it practically every 2 days. This being the second unit my family purchased and noting that with the other unit one year older, this was not the case, I contacted customer service. Strengthened by the fact that my purchase still fell within the 3-year warranty advertised by the company, I requested assistance. At first I was immediately pointed out that I would no longer be allowed to receive a replacement as the 15 days had expired. Therefore, after speaking for a week via e-mail with assistance explaining the various dynamics of the problem, I requested at least to be able to send the vacuum cleaner to the factory, so that it could be checked and possibly repaired. At this point the customer service tried, somewhat awkwardly, to divert my request, repeating to me that it was no longer possible for me to return the vacuum cleaner (when at this point I had already specified that I did not want to replace it but rather send it back for be fixed) and continuing to ask me questions about the dynamics of the problem. Well, we have reached almost a month of daily correspondence with customer assistance, where they ask me to explain and make videos of the vacuum cleaner in operation, and therefore having understood what the air was blowing, I pointed out to them that in If they hadn't (at least!) fulfilled the 3-year guarantee by having the vacuum cleaner sent to them to check it directly, I would have left them negative feedback and made bad publicity. I need not tell you that their last email today tells me: "Dear customer, your machine has been used for a while, and it cannot be returned now, please tell me whether the machine uses a dust box or a water tank, and take a video with sound for us", ah yeah! I forgot to tell you that they think the problem lies in the fact that I'm using the water container instead of the dust container... In all of this, I also assumed that in customer service there were people unable to translate from English what I was writing to them and therefore I explicitly asked him. In the light of what has just been said and annoyed at battling windmills, I find myself writing this review of mine; I'm sure that if I only replied to this last email, they would surely reply to me, at least for another 2 years and 7 months, reminding me at least every 3/4 emails that the 15 days for replacement have now expired; however, moral of the story is that, yes, it will also be a "fair" cleanbot with low costs, but what really matters is that with a discount of only 299 euros (and perhaps some further discount codes that could reach you by email) you will have at your disposal a customer service that will never make you feel alone in your darkest days. :) Posterity will judge.