- Видео 38
- Просмотров 199 006
Assembled
США
Добавлен 13 май 2020
Assembled is a technology company that aims to transform and elevate customer support. Our workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers.
Reveal your WFM blindspots: the new way to staff for Omni-Channel in Service Cloud
Reveal your WFM blindspots: the new way to staff for Omni-Channel in Service Cloud
Просмотров: 27
Видео
Going from Great to Top 1% with AI-Powered Automation
Просмотров 312 месяца назад
The new wave of AI unlocks opportunities to create exceptional customer experiences at scale. In this webinar, we talk about how AI-powered support goes way past garden variety chatbots and helps power truly strategic automated service. You’ll get a look at the power of Assembled Assist, the AI issue resolution engine, to take even the best customer support operations to the next level. Gershwi...
Deliver a customer-first AI strategy with best-in-category solutions
Просмотров 663 месяца назад
Join Assembled, evaluagent, Intercom, and CX expert and consultant Brad Herrington as we discuss a customer-centric approach to building a support tech stack and the benefits of choosing best-in-category solutions. You'll hear from support leaders and industry experts about ideal tool setup, best practices for getting teams up to speed quickly, lessons learned along the way, and more.
Assembled + InflowCX: Navigating Outsourcing Partnerships
Просмотров 573 месяца назад
Assembled InflowCX: Navigating Outsourcing Partnerships
Rethinking AI in support: from basic deflection to meaningful automation
Просмотров 2575 месяцев назад
Meet Assembled Assist, an agent co-pilot and issue resolution engine. Learn more: assembled.com/assist
Out and Influential: Celebrating Queer Leaders in CX
Просмотров 173Год назад
In celebration of Pride Month this June, Assembled is excited to host a panel highlighting the careers of a few incredible queer leaders in the CX Industry. Our panelists will share some of their amazing insights and experiences to help you get your next promotion! You’ll hear from: Amber Schabo, Senior Client Services Leader at Tiktok Hilary Dudek, Senior Director of Customer Support at Sana B...
Let's Talk AI with Jasper
Просмотров 117Год назад
Assembled’s own Sam Dehart is joined by Amanda Case, Senior Manager of Product Support at Jasper - a company at the forefront of generative AI. You’ll hear all about how the Jasper team is leveraging AI to bring more efficiency to CX team performance and processes. We’ll cover: Exciting trends that are shaping the future of AI in support Jasper's AI strategy and its seamless integration with th...
Sam Dehart dives into all things BPO with PartnerHero's Mercer Smith
Просмотров 263Год назад
While traveling to Austin, Texas last week, Assembled product education specialist Sam Dehart caught up with Mercer Smith, PartnerHero's VP of CX insights and community. In this video, the two discuss how BPOs can create career opportunities for in-house employees, why values alignment between internal and external teams matters, and what to do when faced with putting in the hard work versus ta...
Elevating Women in CX Panel
Просмотров 137Год назад
We've assembled an incredible panel of women who are excited to share what they’ve learned about mentorship, career development, and pathways to CX leadership. You’ll hear from: Ashley Pinales, Senior Manager of Workforce Management at Dutchie Beka Swegman, Senior Vice President of Customer Success at Bark Lynda Harvey, Director of Customer Support and Account Management at Kin Insurance Rebecc...
Illustrating the ROI of WFM to your leadership team
Просмотров 111Год назад
In an economy like this, your company’s leadership has probably already asked how your department can do more with less. This means that now more than ever, workforce managers and support leaders must learn to illustrate cost savings and efficiency gains in a compelling, resonant way. The challenge? Speaking the language of workforce management (WFM) with people outside of the function can feel...
Capacity Planning Workshop Series - Part 2
Просмотров 288Год назад
Learn - How to calculate attrition and review your assumptions What goes into a successful hiring plan How to understand your financials across various lines of business
Capacity Planning Workshop Series - Part 1
Просмотров 1,3 тыс.Год назад
Maybe you attended last year’s capacity planning webinar and have since then been yearning for a deeper dive. Or, perhaps you’re looking to uplevel your capacity planning expertise with us for the first time. Either way, we’re confident everyone will get a lot out of our two-part capacity planning webinar series. Learn: How to calculate workload using volume and handle time How to calculate you...
Drive CX efficiencies with data you can trust
Просмотров 93Год назад
Data can help businesses maximize resources and operate efficiently-but only if that data is reliable and easy to access. That’s why Assembled has been hard at work creating new features that empower modern support teams to improve their operations through data-driven decision-making. In this session, Assembled Cofounder/CTO John Wang, Product Manager Marc Dupuis, and Customer Success Lead Davi...
Assembled Office Hours: WFM Hot Takes - What to Start, Stop and Continue in 2023
Просмотров 224Год назад
Assembled Office Hours: WFM Hot Takes - What to Start, Stop and Continue in 2023
Assembled Office Hours: Holiday Planning 2022
Просмотров 1472 года назад
Assembled Office Hours: Holiday Planning 2022
How Wild Alaskan Company uses Assembled and Klaus for better customer experiences
Просмотров 1412 года назад
How Wild Alaskan Company uses Assembled and Klaus for better customer experiences
Assembled Office Hours: Building a Recession Proof Operation for Your Support Team
Просмотров 1102 года назад
Assembled Office Hours: Building a Recession Proof Operation for Your Support Team
How Sana Benefits Supercharged their WFM with Assembled
Просмотров 1792 года назад
How Sana Benefits Supercharged their WFM with Assembled
Assembled Office Hours: Preparing to forecast for a new channel
Просмотров 1952 года назад
Assembled Office Hours: Preparing to forecast for a new channel
A new vision for workforce management with Brad Cleveland
Просмотров 1552 года назад
A new vision for workforce management with Brad Cleveland
Assembled Office Hours: Capacity Planning
Просмотров 3652 года назад
Assembled Office Hours: Capacity Planning
Assembled Office Hours: Demystifying Forecasting For Your Support Team
Просмотров 4352 года назад
Assembled Office Hours: Demystifying Forecasting For Your Support Team
Assembled Office Hours: Diagnosing SLA For Your Support Team [Raw Recording]
Просмотров 3732 года назад
Assembled Office Hours: Diagnosing SLA For Your Support Team [Raw Recording]
Assembled Office Hours Spotlight on Adherence & Conformance
Просмотров 3432 года назад
Assembled Office Hours Spotlight on Adherence & Conformance
Thank you so much for the great sesstion, can we get the template file please which is used in this video?
Xlo eu
Do you have the template, I didn't see a link for it at all.
Is there any possible way to code the same person the same aux at the same time but in different day, for example, Jen request to go home an hour early because of maternity, so we have to coded as partner outage from 1/1 to 31/1, so my question is, is there any way to coded all those days one time, or do we have to do it day by day? We are changing from Nice-iex to assemble and I’m trying to learn how to do that, this system is all new for me. Best regards, Tony
Hi Tony, Thats exciting that you have decided to change to Assembled, we know you will be very happy with us as your partner. For your AUX question, the spreadsheet tool covered in this video focuses on weekly level planning, vs daily or hourly. If Jen is going to be out for a whole month, you can simply set your headcount 1 person lower for those weeks. If you are asking about how you do this for Jen’s schedule in the Assembled tool, this would be better handled through our wonderful support team. Can you please send a request to support@assembledhq.com? Looking forward to supporting you and getting you up and running quickly!
@@assembledhq thank you so much! I will contact support!