Andersen James
Andersen James
  • Видео 74
  • Просмотров 10 941
Becoming Customer-Obsessed with Sarah Hutchinson
What does it mean to be customer-obsessed? Sarah Hutchinson, Director of People and Culture at Yorkshire Housing, joins us in this episode to tell us more.
Sarah spent 10 years in HR within financial services before moving into the housing sector. The organisation clearly has a strong focus on EDI strategy. We speak about how this focus has helped support customers and colleagues and some of the specific success stories that have come out of the initiatives they’ve brought to life.
We also speak about what housing organisations can learn from each other, and the areas where organisations could be doing better on the EDI front. And we get some solid advice for anyone looking to move into a p...
Просмотров: 13

Видео

How To Hire With Purpose with North Star Housing
Просмотров 85Месяц назад
We tap into our guests' HR expertise in this episode to find out how they’re taking EDI seriously in their hiring. We speak with Aimee Woodcock - People Services Project Lead and Katherine McGough - Head of People Services for North Star Housing Group. North Star Housing recently took part in a board diversity program to develop the board members of the future. They share the challenges they fa...
Housing Fringe - Defining your Leadership DNA
Просмотров 35Месяц назад
Inspiring the next generations of leaders is about more than just imparting knowledge; it's about empowering them to envision and create a better future. involves nurturing their talents, encouraging their ambitions, and guiding them through the challenges they will face. To round off our incredible first season of our new Housing Fringe series, we speak to a panel of true trailblazers, Jacque ...
Housing Fringe - Unlocking the true value of sustainable homes
Просмотров 602 месяца назад
Do you have a net zero plan, and if so, do you have a funding plan in place to deliver it? If you’re like our live audience then around 90% answered no to both questions. In our third episode of AJ’s new Housing Fringe, we speak with Jenny Danson, James Williams, Paul Norman & Tom Sowerby to demystify how you can access funding solutions (not grant funding) backed by UK banks, pension and insur...
Housing Fringe - Utilising Data and Technology to Solve Challenges in the Housing Sector
Просмотров 602 месяца назад
Whether we like it or not, we live in a world of digital transformation, where using data to simply measure performance is not enough. With advancements in technology, our new challenge comes in how to use data to solve key problems in the sector and individual businesses, but the recurring question is: ‘Do you really know what problem you’re trying to solve?’ And with the rapid growth of AI an...
Housing Fringe - Building a Balanced Board
Просмотров 362 месяца назад
Board effectiveness is a direct result of the board's composition, which is why good governance dictates that the composition should be built according to the organisation's needs. But with a rapidly changing and often volatile marketplace, how can you ensure your board composition is right? In our first episode of AJ’s new Housing Fringe, we speak with Sara Shanab, Cris McGuiness, Patrick Rick...
Industry Insights From A CFO with Kal Kay
Просмотров 1485 месяцев назад
The first CFO we’ve had on the podcast, Kal Kay, joins us for this episode. Kal has spent her whole career in finance, before moving into housing with Your Housing Group. Kal has a passion for profit-for-purpose organisations which led her to take up the role. Your Housing Group is a large North West-based housing association providing affordable housing to suit a variety of needs. They also ha...
Directing Two Housing Organisations with Harpreet Rayet
Просмотров 886 месяцев назад
Harpreet Rayet currently holds the Managing Director role at TWO organisations - Shropshire Towns and Rural Housing and Cornovii Development. He’s been working in property development and housing for nearly 18 years and in this episode, we discover his story. Harpreet stepped up as MD for STAR Housing as his first MD role. We dive deep into his experiences with taking on the ‘number one’ role a...
Advancing EDI Within Housing with Lee Bloomfield
Просмотров 426 месяцев назад
Is this year the year you start to prioritise EDI in your organisation? Chief Executive of Manningham Housing Association, Lee Bloomfield, joins us in this episode to take a deep dive into building bridges within communities and how the organisation has levelled up its EDI approaches. We find out about Lee’s journey into housing that left him in charge of bringing Manningham Housing Association...
Industry Insights From An Ex-Finance Director with Tina Barnard
Просмотров 687 месяцев назад
Tina Barnard spent her early career as an accountant before moving into the housing sector. She’s now Chief Executive at Watford Community Housing and in this episode, we discover her journey into housing and get her expert insights into funding, joint ventures and more. Watford Community Housing has established joint venture companies with local authority partners. We get a behind-the-scenes o...
Modernising A Housing Association with Clare Budden
Просмотров 487 месяцев назад
When Clare Budden joined ClwydAlyn Housing Association as Group CEO, she knew that change was sorely needed. Clare believes that social housing is a people-first industry, but staff satisfaction wasn’t where it should have been. Since joining, the organisation has increased its housing stock by nearly a thousand and turnover from 40 million to 64 million. Staff satisfaction has also increased a...
Happy Colleagues, Happy Customers with Debi Marriott-Lavery
Просмотров 958 месяцев назад
In this episode, former healthcare professional, Debi Marriott-Lavery, now Chief Executive at Magenta Living, shares with us the skills that she brought to the sector and her journey so far. Magenta Living is a Wirral-based housing association that owns, manages and provides support to thirteen thousand homes across the region. Debi previously saw herself as a ‘great number two’, as opposed to ...
Embracing Past Challenges to Create Future Success with Mark Howden
Просмотров 928 месяцев назад
To kick off The HIP for 2024, we sit down with Mark Howden, Chief Executive of Peaks & Plains. Peaks & Plains is a social housing provider based in Macclesfield which Mark joined as Interim Chief Executive after his tenure with Balfour Beatty. Mark shares with us his interesting path into housing and his experience transitioning from the private sector to the public sector. We speak about the r...
Honesty Over Perfection with Jamie Ratcliff
Просмотров 11010 месяцев назад
By fostering an environment that prioritises honesty and encourages people to ‘speak up and challenge’, without fear of being ‘wrong’, organisations can benefit from a wider breadth of knowledge and skills. Jamie Ratcliff, Chief Communities & Sustainability Officer at SNG joins us in this episode to share his passion for having an impact on people’s lives through his work. Jamie has spent nearl...
Making Transformation Happen with Donna Cezair
Просмотров 9811 месяцев назад
True transformation doesn’t happen overnight. It takes time, and it takes a strong culture. In this episode, Donna Cezair, Chief Executive at Worthing Homes joins us to talk about transformation and change management and her journey into the sector. Donna has taken on multiple CEO roles, including her role at First Choice Homes Oldham which she took on during the pandemic. We speak to her about...
What Can We Learn From the Housing Landscape in Ireland with John Hannigan
Просмотров 8611 месяцев назад
What Can We Learn From the Housing Landscape in Ireland with John Hannigan
Navigating The Industry In Times Of Great Change with Fiona Fletcher-Smith
Просмотров 14711 месяцев назад
Navigating The Industry In Times Of Great Change with Fiona Fletcher-Smith
The Partnership That’s Making 1000+ Homes Warmer with RE:GEN & believe housing
Просмотров 6911 месяцев назад
The Partnership That’s Making 1000 Homes Warmer with RE:GEN & believe housing
Building on a Legacy with Angela Mansell
Просмотров 10911 месяцев назад
Building on a Legacy with Angela Mansell
Pushing Towards Net Zero with Tom Sowerby
Просмотров 86Год назад
Pushing Towards Net Zero with Tom Sowerby
Maintaining an Enduring Purpose with Michael Newey
Просмотров 68Год назад
Maintaining an Enduring Purpose with Michael Newey
Making a Merger a Success with Mark Pearson
Просмотров 149Год назад
Making a Merger a Success with Mark Pearson
Open Leadership in Housing with Jacque Allen
Просмотров 273Год назад
Open Leadership in Housing with Jacque Allen
Rural Housing Association Challenges with Gail Teasdale
Просмотров 67Год назад
Rural Housing Association Challenges with Gail Teasdale
Safety and Compliance in Housing with Wayne Cole
Просмотров 113Год назад
Safety and Compliance in Housing with Wayne Cole
Helen McHale, Chief Executive & Carmel Chambers, Executive Director of Resources at Stockport Homes
Просмотров 139Год назад
Helen McHale, Chief Executive & Carmel Chambers, Executive Director of Resources at Stockport Homes
Dave Richmond - CEO at St Leger Homes of Doncaster
Просмотров 77Год назад
Dave Richmond - CEO at St Leger Homes of Doncaster
Richard Hill - CEO of bpha
Просмотров 109Год назад
Richard Hill - CEO of bpha
Louise Swain, CEO at Alliance Homes Group
Просмотров 180Год назад
Louise Swain, CEO at Alliance Homes Group
Denise Fowler, Chief Executive of Phoenix Community Housing
Просмотров 100Год назад
Denise Fowler, Chief Executive of Phoenix Community Housing

Комментарии

  • @Hoxton66
    @Hoxton66 Месяц назад

    I'm a formerly family mosaic tenant, taken over by peabody, big mistake, needs to change our cleaning company

  • @lilianacannas
    @lilianacannas 4 месяца назад

    he is a joke

  • @MarieHughf-iv7kt
    @MarieHughf-iv7kt 6 месяцев назад

    Tried to contact Matt Forrest email does not work apparently wrong.13 group picks and chooses what tenants to help.Cant see any improvement since matt forrest joined 13 group as impossible to get intouch.

  • @MiaSharp-tf9bq
    @MiaSharp-tf9bq 7 месяцев назад

    Clare In The Community , the series may be over but the jokes live on.

  • @Michelle-fu4xl
    @Michelle-fu4xl 8 месяцев назад

    She's awful. Rubbish housing association.

  • @Michelle-fu4xl
    @Michelle-fu4xl 8 месяцев назад

    She's crap!

  • @adrianfrench5119
    @adrianfrench5119 9 месяцев назад

    NHG trying to force a 110% Service Charge rise on leaseholders in a period of 2 years. Absolutely not fit to manage property

  • @dipajoshi9116
    @dipajoshi9116 10 месяцев назад

    Great interview - multi faceted range of topics covered, crossing over all areas of housing and communities. Jamie has always been a trailblazing influencer across the built environment industry ... listen to understand why!

  • @sharondecairos37
    @sharondecairos37 11 месяцев назад

    Same how you lot in Nottinghill and genesis like to pick on the innocent for as long as you want tand get away with it but you know the heavenly Father is watching you all especially on the sinner that tells lies and hurt the innocent,God bless you all to all the staff that's fine this to my family.

  • @sharondecairos37
    @sharondecairos37 11 месяцев назад

    Same how they pick on the innocent people' too,why doesn't she bring that up

  • @NatashaChiware
    @NatashaChiware Год назад

    I would like to make a complaint about Notting Hill genesis. Notting Hill genesis is the worst housing association I have ever met. The organisation is the worst housing association I have ever came across. I do not want to be apart of this housing association it’s disgusting and poor management. The staff are not there to help and support. They are taking this personal. They favour other tenants. They’re slow and they’re unprofessional. I have heard bad things about their company and it’s upsetting me. Everyday I wake up upset because of the accommodation I am currently staying in. I have asked them nicely to move me and they’re acting like they want me to stay in an accommodation that I do not think it’s suitable for my needs. The accommodation that I currently stay in is deteriorating me in the worst way.

  • @haidarkhan6843
    @haidarkhan6843 Год назад

    How I can apply for job opportunity....

  • @DatBeautifulNightmare
    @DatBeautifulNightmare Год назад

    I'm a great places tenant. Try to sort out some of the properties you own. I'm nearly 60 and doing your caretakers job (which we pay for) I've injured myself 3 times doing cleaning jobs I pay great places to do.. Edited: I'm going to newspaper.. you don't care because there's a housing crisis. One out, one in. As long as you get your £230 a week for a one bed flat, you simply D.G.A.F

  • @scrapwomblecreatives6944
    @scrapwomblecreatives6944 Год назад

    oh another fact lifts have been off 7 weeks and are out of order ages and are not safe i think a full independent review is needed now of how our safety is been ignored for gains do you know what it feels like not to be abled to get to hospital appointment you wait years for to go make on a waiting list just because the lifts out 7 weeks i stopped have my legs fully been done each week thru it more pain and suffering caused and yet again ignored and no compensation off the v3.2 fund am crying my eyes out writing this because i know none of you care anymore about the ill but we are still alive and human you all forget that we are not just some left like a skid mark on a sheet when where gone or a bit of H bleach to wipe up blood its easy to put everything down to old age the best one I was told last week of a worker is you dont get asbestoses till about 20 years later we copd it all attacks you lungs so there saying well all these tenant's dont matter because they wont know for 20 years not a nice way is it i was a tenent in the harrsion road halifax flats you pulled down i used to live there years ago what more can i say...if thay hade to be pulled down why have these stopped up in reality we sould all be rehoused and compensated for the loss of our home as these flats are the same biuld as the ones made to be pulled down why can no one tell folkes the real risk and compensate for damages been done daily still

  • @scrapwomblecreatives6944
    @scrapwomblecreatives6944 Год назад

    SORRY BUT THIS IS NOT THE TRUE FACTS AT ALL! ASBO warnings are given for been a very ill and laws bypassed. Been tenant in Ladstone towers tower hill sowerby Bridge have seen many hardships since moving in no heating for three years and still to this day have not fully working heating after them changing my system for an even older one out of another flat yes that's right OUT OF ANOTHER EMPTY FLAT! but bent over backwards for a film to be made in our block and a garage to be pulled down to give them full control of our communal door way and no parking area outside the flats blocking fire service if they needed accesses but yet I was made to loose my disability scooter because I parked it out side and chain it up for 25 mins the film crew was here weeks total joke back to the failed repair since moving in have waited for the shower to be fixed tiles are dropping of vast silverfish problems and a very unstable shower the last tenet god rest his soul slipped on the none grip flooring smashed his head open on the floor and bleed to death alone before and one found him, these flats was for over 55 disabled and was allowed pets and cats the black mould is in my flat since moving in and the bathroom cupboard and kitchen as had a loo leak from upstairs twice the windows drop off with opening them on three windows. why have we not had a penny off your fund V3.2 IN REALITY YOU OWE ME OVER £10000 IN FAILING SO NOT YOUR ATTACKING ME TO MAKE ME LOOK LIKE AM A PROBLEM TENENT... AM HOARDING BECAUSE I HAVE A LIFE AND HOBBIES. have been subjected to asbestoses in the flat that was paid by the government to be removed over 15 years ago we have had works going 3 years again the V3.2 FUND THAT RUNS TO 2025 WHOS POCKETING THAT? AS A REGISTERED CHARITY YOU NEED TO ACT LIKE ONE FITTING CAMARAS EVERYWHERE IN THE FLATS IS OVER POWERING ABUSE AND STOP DROP INS TO LOOK AROUND FLATS IS DESGUSTING P.S I CANOT SEE WELL THATS WHY I JUMP TO CAPS I CANNOT SEE AS WELL WHEN STRESSED ALSO YOU CUT THE POWER TO THE SCOOTER BAYS IN THE CONCRET LOCK UP WHERE WE WAS ALOUD TO CHARGE OUR MOBILITY SCOOTER THAT WAS LEAD ACID FAR SAFER THAT THE NEW TYPE BATTERYS SO YET ANOTHER SCOOTER DOWN THERE IS NOW NO GOOD TO ME I SUPPOSED TO USE A WHEELCHAIR EVERY DAY AS MY TOES ARE ROTTING OF AND AS EVERY SHOULD KNOW ONCE YOU START TO GET TOES ROTTING OF YOU HVE NO BALLANCE! AND THE FACTS THAT MY Chronic COPD, Barret's oesophagus and prostate just to name a few is the reason why the glue yor using on your fire system WILL KILL ME a doctor as stated it to you have even offered to pay for the none glue fittings but you paying hard ball with my life and pushing for court the reason you got massive grant for flats NOT thermal boarded outside the grant is supposed to be for them type of flats not pebbled dashed property's you have removed the high risers out of the flat rending all floor hoses not to work even removing the bronze and brass main riser vale well before work even started on our new fire system that will cause a fireball in a kitchen fat fire as its only water so lets thing about this you are running old 1975 tenby plug sockets on our none complaint fuse box that do not meet todays standards mines been hanging open with a clear gap in the side for years repoted oh btw everying was repoerted be the head of the labour party in 2020 i still have the letter on commons letterhead

  • @markrowland2726
    @markrowland2726 Год назад

    Ah. The Mr Oakley that uses the Twitter Block if you dare criticise his Platform Housing paymasters. Appalling.

  • @bossbitch-2718
    @bossbitch-2718 Год назад

    Msv properties are a disgrace! I lived in a flat of theres,black upstairs neighbour blasting music,banging doors etc etc. made my life a misery! Avoid there flats as full of blacks

  • @nicklibrary3594
    @nicklibrary3594 Год назад

    He’s a dirt bag I’m a resident of peashody and they are by far the worst landlords in the uk they won’t do repairs they ignore you and the staff are so rude and dismissive

  • @stephencrockett3803
    @stephencrockett3803 Год назад

    21000, a month omg

  • @adrianfrench5119
    @adrianfrench5119 Год назад

    NHG are lying fraudsters

  • @ricecracker3295
    @ricecracker3295 2 года назад

    Great video! If you do speak with Mr Jackson again in future, please enquire regarding the company policy on dust suppression and air pollution. ruclips.net/video/b7bdoiuegk4/видео.html. Many thanks.

  • @edwardjames9361
    @edwardjames9361 2 года назад

    spend some money, customers are suffering

  • @leebolton9913
    @leebolton9913 2 года назад

    Matt Harrison is useless needs sacking ..Does not care anything about his tenant all talk no action ...Great places properties lots are in terrible states...But always talks about his new builds first of all they need to maintain the ones they already have ..

  • @johnwick5894
    @johnwick5894 2 года назад

    Quite concerning that this guy is in charge of anything to do with housing.

  • @weston6351
    @weston6351 2 года назад

    🎊 pքɾօʍօʂʍ

  • @jamiemiddleton4724
    @jamiemiddleton4724 2 года назад

    Had nothing but problems with Peabody can never get a straight answer to anything housing officers like the invisible man

  • @Meeeeee111
    @Meeeeee111 2 года назад

    I’ve emailed this man with important issues he does not get back to you