Nutun
Nutun
  • Видео 73
  • Просмотров 29 813
John Watling - Exploring the Future of BPO with Nutun | From The Desk Of Nutun Executives
For the inaugural Nutun newsletter, Group CEO John Watling reflects on a transformative year for Nutun in the BPO sector.
00:00 - Introduction
01:30 - What challenges are our clients facing?
02:31 - AI in action and how agents are leveraging this technology
03:31 - Why South African agents are unique for BPO services
03:59 - How Nutun contributes to economic impact in South Africa
Connect with John: www.linkedin.com/in/john-watling/.
Follow us on LinkedIn: www.linkedin.com/company/nutun/.
For more information: www.nutun.com/.
Просмотров: 51

Видео

Transformative Impact in 2024
Просмотров 4816 часов назад
We believe that real impact requires action. As 2024 comes to a close, watch this video on just some of the numbers that reflect our award-winning programs in education, job creation, and skills development. Thank you to our valued clients and partners for your support and collaboration throughout the year, helping us drive this impact and achieve shared success. Follow us on LinkedIn: www.link...
The Nutun Customer Lifecycle
Просмотров 8916 часов назад
Discover how our services are designed to deliver impactful business outcomes and enhance efficiencies for our global clients. Each stage of our service lifecycle can be offered as standalone solutions, but combining our expertise, experience, data-driven insights, and smart technology sets us apart. Follow us on LinkedIn: www.linkedin.com/company/nutun/. Visit our website: www.nutun.com/.
Adonis Khuzwayo | Journey at Nutun | Our People Are Our Greatest Assets
Просмотров 314День назад
Meet Adonis K. From Call Agent to Outsourced Solutions Manager, shares his inspiring journey with Nutun and his aspirations after a decade with us. 0:00 - Introduction 1:18 - How does your role now differ from being a call center agent? 2:28 - What are your goals for the future? Connect with Adonis: www.linkedin.com/in/adonis-k/. Follow us on LinkedIn: www.linkedin.com/company/nutun/?viewAsMemb...
Supercharging AI through Knowledge Management | Evan Siegel | S02 EP03
Просмотров 52Месяц назад
Summary: In this episode, we interview Evan Siegel, who transitioned from a 16-year career in retail banking to eGain, where he leverages AI, machine learning, and knowledge management to enhance customer experiences. Discussing the challenges of outdated tools in contact centers and how modern knowledge management systems powered by generative AI can solve these issues. Evan emphasizes the imp...
AI Isn't What It's Hyped Up To Be | Jon Arnold | S02 EP02
Просмотров 542 месяца назад
Episode Summary: In this episode, we chat with Jon Arnold, founder of an independent tech analyst company and an expert in communications technologies, about the future of AI and its strategic impacts on the industry. John discusses the potential backlash against AI, the dominance of big tech players, and the importance of understanding business problems when choosing technology solutions. He a...
A year of One Agent. One Child with Nutun and Mellon Educate
Просмотров 512 месяца назад
Not only has it been a year of impact with the One Agent. One Child program but we have been able to see an incredible difference in the lives of those we have impacted. One Agent. One Child gives these children the access to literacy programs they would never have been able to access before.
Emerging Technology Trends Empowering Agents
Просмотров 412 месяца назад
In this webinar hosted by Peter Ryan BPO Advisor from Ryan Strategic Advisory, we delve into the customer and brand perspectives, and how the race for innovation in the world of customer service can best be tackled to benefit all. Matt Bruno, Chief Revenue Officer at Laivly and Hans Zachar, Group Chief Technology Officer at Nutun, discuss: · Why there’s a growing trend in consumer sentiment tha...
Revolutionizing Customer Experience with AI | Declan Ivory | S02 EP01
Просмотров 464 месяца назад
Episode Summary: In this episode, we sit down with Declan Ivory, VP of Customer Support at Intercom, with extensive experience in leading customer support operations, Declan shares his expertise on integrating AI into customer service to create more meaningful and efficient customer interactions. Key Highlights: 1. AI Co-Pilot, Agent, and Analyst: Understanding the roles and impact of these AI ...
How To Create Experience Makers | Dan Gingiss | Ep. 10
Просмотров 1025 месяцев назад
Episode Summary: In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corporate America to becoming a thought leader in customer experience, emphasizing the importance of engaging with customers on social media platforms. We delve into the value of creating memorable "...
One year of One Agent One Child - Nutun in Partnership with Mellon Educate
Просмотров 1095 месяцев назад
In June 2024 celebrate one year of One Agent One Child, in partnership with Mellon Educate. This initiative focuses on helping children in South Africa develop fine motor and literacy skills during their foundational years in school. We're proud to partner with Mellon Educate and create a positive impact in our communities.
Enhancing Customer Experience through Simplicity | David Avrin | Ep. 09
Просмотров 596 месяцев назад
Episode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from observing rigid organizational policies to becoming a customer experience advocate. In this episode, we discuss practical strategies to simplify business processes, the impo...
Nutun's partnership with Mellon Educate - One Agent One Child
Просмотров 586 месяцев назад
John Watling, the Nutun CEO, reflects on a visit to the schools in Khayelitsha and the impact that Nutun together with Mellon Educate will create for the youth of South Africa.
Buyer's Remorse and the Impact on Customer Satisfaction | Joey Coleman | Ep. 08
Просмотров 456 месяцев назад
Episode Summary: Join us as we delve into the fascinating world of customer experience with renowned expert Joey Coleman. From unraveling the mysteries behind buyer's remorse to exploring the nuances of global customer service, this episode is packed with insights to transform your approach to customer interactions. Joey Coleman is a customer experience expert, speaker, and author of the bestse...
Importance of Leadership in Fostering Customer Centricity | Olga Potaptseva | Ep. 07
Просмотров 836 месяцев назад
Episode Summary: Join us in a thought-provoking conversation with Olga Potaptseva, a leading CX advisor, speaker, and founder of CX Panda, the first CX knowledge base. In this episode, we delve into the essence of customer centricity, its impact on customer experience, and the unique challenges and opportunities it presents in the African context. Olga shares her wealth of experience, insights ...
Reducing Attrition Through Digital Empathy | Jonathan Hawkins | Ep. 06
Просмотров 806 месяцев назад
Reducing Attrition Through Digital Empathy | Jonathan Hawkins | Ep. 06
Are you ready for the end of ACP? | Insights and Strategies with Nutun & Complete Recovery
Просмотров 997 месяцев назад
Are you ready for the end of ACP? | Insights and Strategies with Nutun & Complete Recovery
Why South Africans Do It Better | Dennis Wakabayashi | Ep. 05
Просмотров 817 месяцев назад
Why South Africans Do It Better | Dennis Wakabayashi | Ep. 05
Challenges In Delivering Effective CX | Stacy Sherman | Ep. 04
Просмотров 628 месяцев назад
Challenges In Delivering Effective CX | Stacy Sherman | Ep. 04
Keep Your Employees Happy | Annette Franz | Ep. 03
Просмотров 868 месяцев назад
Keep Your Employees Happy | Annette Franz | Ep. 03
Revolutionizing Customer Experience | Adrian Swinscoe | Ep. 02
Просмотров 418 месяцев назад
Revolutionizing Customer Experience | Adrian Swinscoe | Ep. 02
Uncovering the Magic within CX | Shep Hyken | Ep. 01
Просмотров 878 месяцев назад
Uncovering the Magic within CX | Shep Hyken | Ep. 01
X-Challenge 2023
Просмотров 1759 месяцев назад
X-Challenge 2023
Introducing Nutun's debt review management portal
Просмотров 279Год назад
Introducing Nutun's debt review management portal
A note from Carl de Villiers, CEO Business Services South Africa
Просмотров 251Год назад
A note from Carl de Villiers, CEO Business Services South Africa
A note from Hans Zachar, our new CIO
Просмотров 147Год назад
A note from Hans Zachar, our new CIO
Empowered women empower women, insights from the incredible women who drive our success
Просмотров 109Год назад
Empowered women empower women, insights from the incredible women who drive our success
Nutun Transact
Просмотров 168Год назад
Nutun Transact
We’re excited to introduce our new #CustomerExperience division, our experts in sophisticated CX!
Просмотров 1,5 тыс.Год назад
We’re excited to introduce our new #CustomerExperience division, our experts in sophisticated CX!
One Agent. One Child.
Просмотров 1,6 тыс.Год назад
One Agent. One Child.