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Just ordered her book

'Promo sm'

Disgruntled employees can actually do more damage to your company's reputation than a dissatisfied customer. In today's job market, the horror stories of ghosted job offers, no onboarding process, no training, is disgusting.

Gentlemen, I appreciate listening to your interview with Donna Cutting and her insight into "Employees First". And I very much appreciate all of you as humans. So I hope we can have an open conversation. I envision “People First” as the solid foundation for everlasting business success. No longer are people taking second or third seats to customers or profits. No longer are people taking second or third seats to customers or profits. One caveat is “Employees First”. Managers will always see themselves as "bosses" and their people as “employees”. Despite preaching “Employees First”, senior leaders would always have the rank and file "employees" first”, on the bottom of the ladder, well below their "bosses". Recognizing “People First”, leaders will CARE for their people. COMMUNICATE openly, transparently, interactively, frequently, and continuously any information that their people need and want to know. Listen empathetically to the people’s concerns, questions, and complaints. Express compassion with their recommendations and encouragement. APPRECIATE the important roles and responsibilities of their people. RECOGNIZE and offer accolades for their people’s individual accomplishments and acts of service to colleagues or customers. EMPOWER people to make the right decisions for themselves, their colleagues, customers, and their business. One caveat is “Employees First”. Managers will always see people as “employees”. Despite preaching “Employees First”, senior leaders would always have the rank and file employees “first”, on the bottom of the ladder, well below the leaders. This cultural transformation of “People First” and the leadership commitment to CARE will enthuse and energize people to be engaged with their colleagues, customers, and the business. When we create a GREAT experience for people as much as we do for customers, we will earn the loyalty of both. And soon, without our focus on profits, profits will grow. And everyone, our people and our customers, will be enriched, literally and figuratively. #employeeengagement #employeeexperience #employeeloyalty #customerservice #custoomerexperience #customerloyalty #custserv #custexp #cx

Awesome video

Hi Mike that is a very good video you are excellent. Kathy

Love the RUclips channel! I am thankful I can now watch from the very first episode all these gems of wisdom. Glad I somehow was able to register to be part of these, but am grateful you have found this medium to share with everyone.