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Did your gateway connect successfully?

Yes, you need to set it to every 7 days in the how often selection, and if it has to be Monday, you can set up the schedule on Monday🥰

According to the flashing LED light of your device, it is the indication of self-test when the device is powered on, please check whether there is water in the battery compartment, whether the battery shrapnel is rusty, etc. If there is similar situation, please provide the fault video or picture to the after-sales email (support@rainpointonline.com), we will provide you with the next solution, thank you for your understanding and support!

We have a special video on how to do it. It will be released in a couple of days. You can keep an eye out for the next video to be released.🥰

Maybe this video will help you ruclips.net/video/g89zQCtXWU8/видео.html

According to your description, the problem is that the timer can not be turned off after opening, try to turn the knob to the off button to check whether the valve can be turned off; or press and hold the OK button for 3-5 seconds to enter the manual open, and then press and hold the Ok button to close; to check whether the valve is normally opened/closed, if the problem can not be solved, please provide the video of the failure to send to support@rainpointonline. com , we will provide you with the next solution.

I JUST PURCHASED 1 AND I HAVE SIMILAR PROBLEM , ALL SET UP PERFECT AND AFTER I INSTALLED I TURN THE WATER ON FOR IT AND WATER JUST GO THROUGH IT IN BOTH ZONES , ON AND OFF SAME WATER JUST RUNNING CONSTANT, TOMORROW I WILL CALL THE PHONE NUMBER ON THERE AND I BEAD YOU NO ONE WILL ANSWER , SO THAT WILL LIVE ME NO CHOICE BUT TO SEND IT BACK TO WHERE IT CAME FROM . I WANDER IF THESE GUYS RED THIS STUFF SO THEY LEARN THERE JUNK FUTURE

ARE YOU SURE THE TIME YOU SET IT TOO GO ON IT IS NOT THE SAME AS THE DAY'S TIME , IF YOU SET IT TO GO ON 12:00AM AND THE DAY TIME ALSO IS 12:00 NG. MOVE IT AND TEST AGAIN

The water valve controller can be connected directly via Bluetooth or via hub 2.4Ghz WiFi, you can check the network configuration first, if the problem can't be solved, please provide the faulty video to the after-sales mailbox (support@rainpointonline.com) , we will provide you with the next step of the solution, thank you for your understanding and support!

First of all, I apologize for giving you a bad experience. Please follow the steps below to check: 1. Is the distance between gateway and controller too long, please adjust the distance between controller and gateway 2. Whether the battery power is insufficient, please replace the new alkaline battery power supply 3. It may be the WIFI network abnormality or signal interference, resulting in the controller is not automatically connected after offline, please keep the stability of the network If you have any questions about the equipment or need any help, please feel free to contact us (support@rainpointonline.com) and we will be happy to help you!

@@RainPoint zu 1Gateway 2m zu 2 voll netz ist Super. Hab mir jetzt rainpoit gekauft mit 2 Anschlüssen da klappt bis her alles.

If you have any questions, please contact the official customer service.🥰 www.rainpointonline.com/pages/support

You can set the soil humidity level to stop watering directly through the soil sensor, or through the automation scene in the app, please keep a stable connection between the soil sensor and the timer after setting, if it is an automation scene, you need to add a stable network connection. 1. After finishing connection, press and hold the two buttons for 5 seconds, user can wake up the program, the LED light will show the current Soil moisture level. 5 LED lights indicate 5 levels of soil moisture levels: 20%, 40%, 60% 80% and 100% (Volume Water Content). 2. When wake up the LED light, press the Left button, user can set the “Stop Watering Soil Moisture Level”, default humidity is at 60%. After setting, press Right button or wait for 20 seconds to confirm. If the above solution doesn't solve your problem, please provide the video or picture of your fault and send it to the after-sales email (support@rainpointonline.com), we will provide further service, thank you for your support and understanding.

When you notice that the weather🌦is about to rain and you need to manually switch on the rain delay, the device schedule is automatically delayed. Rain Delay is turned on at the same time, the device will start counting down according to the length of time you set.🥰I hope my answer helps you

@@RainPointthanks. I’ll try it and get back to you

YES HOLD THE BUTTON TIL THE RAIN PASS THROUGH

Sure. Don't forget to install it after you've set it up.🥰

Thanks for your valuable advice.🥰

You can check that your water inlet and outlet are correct.For any questions or support, reach out to us via the following link: ► Customer Support --- www.rainpointonline.com/pages/support

Irrigation timer working water pressure 0.5bar-8bar (7 psi-116 psi) , If you have any questions about the device or need any help, please feel free to contact us (support@rainpointonline.com), we will be happy to serve you!

🥰We have a solar-powered smart pump, the WIfi model. You can go to the official website to learn more www.rainpointonline.com/products/rainpoint-solar-irrigation-system-with-mini-box-hub-basic-package

@@RainPoint But can this new wifi model be used on the outside? Unfortunately not available in Europe. Ordering from USA is too expensive.

When the battery power is low, the empty battery flag flashes; if there is no current task under execution, the timed task is not allowed to execute, if there is a current task under execution, wait for the end of the current task to close the valve, and then prohibit the timed task execution. If you have any questions about the device or need any help, please feel free to contact us (support@rainpointonline.com), we will be happy to serve you!

The LCD is always on so that you can see the status of the device at all times. The program can only be executed if the dial is turned to ON.🥰

First of all, we are sorry to bring you a bad experience! You can try the following methods to reconnect: 1. Check the battery power of the timer, suggest to use brand new alkaline batteries. 2. After the timer installs the battery, the left and right red and white led flashes four times, then long press the left button, the white led flashes into the device reset state, then you can reconnect the device. If you have any questions about the device or need any help, please feel free to contact us (support@rainpointonline.com), we will be happy to serve you!

First of all, we are sorry to bring you a bad experience! Currently there are two situations that can cause the timer led to flash red. 1. The left and right red led lights up every 3 seconds, indicating that the timer battery is low, it is recommended to use new alkaline batteries. 2. Wait 30 seconds after closing the valve, if the water flow is more than 100ML, it will trigger the water leakage alarm light, and the red led of the corresponding channel will flash continuously for 30 minutes. Please check whether the timer has the above situation, if you have any questions about the equipment or need any help, please feel free to contact us (support@rainpointonline.com), we will be happy to serve you!

@@RainPoint I'm an idiot. Figured it out, I put one of the new batteries in upside down. All is working now. 🫣

First of all, we are sorry to bring you a bad experience! After changing router or new network, due to the change of related network configuration, if you want to use the configured devices normally: you need to remove the previously configured devices before selecting Re-network and add them, all WiFi devices and wireless gateways need to be re-networked. *All WiFi devices and wireless gateways need to be re-networked: 1. Power off the gateway. 2.Press and hold the center button and plug it into the outlet again without releasing the button. 3. After a few seconds, the blue indicator light will be on for a while (do not release the button during this period) until the blue indicator light starts to blink rapidly and then you can release the button; 4. At this time, the gateway indicator light to keep the fast flashing state, can EZ distribution network 5. You can add a few more times to try or long press to slow flash, switch to AP network mode, can increase the success rate! If you have any questions about the equipment or need any help, please feel free to contact us (support@rainpointonline.com) and we will be happy to help you!

🥰Our waterproof rating is IP54 You can buy with confidence. It can withstand heavy rain.

YOU CAM MAKE A SMALL CANOPY OVER IT OR PUT A CLEAR PLASTIC BAG OVER IT WITH BOTTOM OPEN SOME TAPE THE TO TIGHT

The timer itself does not have a pressurization function. You need to install a booster pump or other methods to increase pressure.

If the valve cannot be opened, please follow the following steps to troubleshoot: 1. Check if the irrigation timer is at low battery level, please use new battety. 2. Install a filter to prevent impurities from entering the water pipe and affecting the normal opening and closing of the valve. 3. Check if the button is faulty and cannot be controlled.

🥰Thanks~

1) Turn dial to HOW LONG 2) Select zone 1 3) Press - or + to adjust hour until the screen displays 00:00 4) Turn dial to ON to save change, the screen displays OFF of ZONE 1

Thanks for responding to this. 👍🏽

We are equipped with 10 potted plants can be watered, want more can also buy their own additional accessories to match.😘

What problem occurred during the connection process? Is it the gateway that cannot be connected or the timer that cannot be connected? If possible, please send the connection video to support@rainpointonline.com and we will provide you with the next solution.

@@RainPoint The gateway the hub. I've tried everything.

1. The Weather Station Gateway will provide information including network time and weather forecast information based on the application's location authorization. Related watering schedule, water usage and other information will need to be added on a timer before it is displayed. 2. When the Weather Station Gateway is successfully connected and the timer is added, the cell phone can remotely control the timer, such as setting watering schedules, manual irrigation, etc.; if there is no Weather Station Gateway, the timer intelligently manually irrigates, can't set up watering schedules, and can't see the corresponding water consumption.

1.Need to use USB power supply, and then WiFi networking, the use of battery-powered devices can not support WIFI connection operation 2. The pump requires the tuya/Rainpoint app, not the Rainpoint Smart app. 3. Turn on the Bluetooth function of your cell phone, so that the application can search for the device faster in the add device, you can also add the device in the Smart Irrigation page, select the corresponding WIFI timer irrigation pump icon to connect. If the above program has not solved your problem, please provide your connection video, send it to the after-sales e-mail (support@rainpointonline.com), we will provide further services, thank you for your support and understanding.

In my case, the device was recognized immediately in the Rainpoint app. Simply enter a 2.4Ghz network in the app, press continue, select the device from the list and it was found.

We have launched our newest app "RainPoint Smart+". We will continue to improve on this APP, and it will be more and more perfect.🥰