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In this episode, we discuss getting off the tools and transitioning into different roles within our businesses. We’re all at different stages-some are off the tools for 4 days a week, while others are still on them almost every day. We also talk about the struggle of never fully switching off, whether it’s working during holidays, answering emails and calls, or doing paperwork while spending ti...

In this video, we talk about the frustrations of getting paid and the delays customers can cause. I share a story about a current client who's been stringing me along for payment after asking me to fix all her lights as an add-on, despite buying everything on Amazon that wasn’t compatible. After days of extra work, she was angry about being charged for it. Tune in for more stories on the challe...

In this episode, we’re sharing some of our wildest stories about rogue and funny customers we’ve dealt with. From stalkers to clients who don’t pay, we’ve seen it all! Hear about one customer who tried to communicate telepathically, another who danced around me doing “brain checks” and even told me something was wrong with my brain for not having telepathic powers. Tune in for these bizarre and...

In this video, we’re sharing some of the best pranks and banter we’ve played on our staff-and had played on us! From sending someone to find a left-handed hammer to asking for a skirting board ladder, banter on-site is just part of the job as a builder. Tune in for some laughs and behind-the-scenes fun!

In this episode, we’re diving into the challenges of interviewing and hiring in the trades industry. We share our approach to interviewing prospective employees, including asking key questions like whether they’re willing to help out beyond their trade when needed-perfect for identifying those who might not last. We also share stories from past experiences with employees who didn’t work out, in...

In this episode, we discuss the challenges of apprenticeships in the trades, particularly when they don’t work out despite employers still having to pay. We share our stance on refusing to fund unskilled or unmotivated workers and highlight how the lack of proper incentives from the government is failing both apprentices and businesses. Without significant change, the future of the construction...

In this episode, we dive into the growing demand for skilled tradespeople and the ongoing shortage of labor in the industry. We discuss how the big push for apprenticeships a few years ago has significantly declined and share our own (mostly challenging) experiences working with apprentices. With fewer people entering the trades and more aspiring to become influencers, we explore the impact thi...

Welcome to Episode 4 of the Builders Banter Podcast! Based in Herefordshire, we specialize in plumbing, gas services, and bathroom and kitchen installations. We’re going strong in this episode, joined by Phil from TKO Kitchens, Bathrooms, and Construction, Jessie from All Solar Works, and Ash from AF Bathroom and Heating. Don’t miss out on the laughs, stories, and industry insights-and be sure ...

Welcome to Episode 4 of the Builders Banter Podcast by SM Home Improvements & Maintenance! Based in Herefordshire, our team specialises in plumbing, gas services, and bathroom and kitchen installations-and we’re thrilled to have you join us as we continue to grow strong in the industry. In this episode, we’re joined by some incredible guests: Phil from TKO Kitchens, Bathrooms, and Construction;...

Feedback and Accountability

The Aggressive Encounter

Builders Banter Episode 3 | Payment Issues And The Importance Of Transparency

The Awkward Discovery

Builders Banter Episode 3 | The Evolution Of Payment Methods In Trades

The Breaking Point

Builders Banter Episode 3 | Experiences With Uncooperative Customers

The Challenge of Collecting Payments

Builders Banter Episode 3 | Funny Stories About Frustrations With Self-service Checkouts

The Challenge of Getting Parts

Builders Banter Episode 3 | Strong Supplier Relationships Enhancing Quality

The Challenge of Returns

Builders Banter Episode 3 | Meeting Florin from ACF Plumbing & Heating

The Challenges of VAT and Taxes

"I Found A Gun In The Loft!" Builders Banter Podcast | Episode 3

The Confusion of Service Requests

The Consequences of Neglect

The Consequences of Not Paying

The Cost of Ignorance

The Frustration of Self Service Checkouts