Rubber Cheese
Rubber Cheese
  • Видео 105
  • Просмотров 9 144
Putting the customer at the heart of everything we do. CX in the real world
On today's episode, I speak to Stephen Priestnall, the CEO of oomph, a CX focused agency based in the UK and UAE who help clients to understand people and design better experiences. We're going to go back to first principles and understand what customer experience is all about and understand what attractions can do better to serve the needs of their customers.
Fill out the 2024 Rubber Cheese Visitor Attraction Website Survey rubbercheese.com/survey/
Link to the episode: www.skipthequeue.fm/episodes/stephen-priestnall
www.linkedin.com/in/stephenpriestnall/
linktr.ee/oomphinc
Stephen Priestnall founded oomph, now an accredited B Corp, in 2005, acquired Decision Juice in 2009 and is globally rec...
Просмотров: 73

Видео

Why you absolutely should take part in the 2024 Visitor Attraction Website Survey
Просмотров 19Месяц назад
In today's episode, Oz Austwick and Paul Marden talk about the Rubber Cheese Visitor Attraction Website Survey. After six weeks of data collection, we've seen some really interesting insights that we'll share and we'll also announce a new digital sustainability initiative that we're really excited about. Fill out the 2024 Rubber Cheese Visitor Attraction Website Survey rubbercheese.com/survey/ ...
Digital Sustainability and the Elephant in the Room with James Hobbs
Просмотров 692 месяца назад
In today's episode, Paul Marden is joined by James Hobbs, Head of Technology at aer studios and a member of the Umbraco Community Sustainability Team. The last twelve months have been the warmest of any twelve month period since records began. And while over 70% of attractions have a sustainability policy, only 12% have actually tested the CO2 emissions of their website. James shares some easil...
From Lockdown to LEGO: Crafting History and Building the Future with Andrew Webb
Просмотров 82 месяца назад
Today Paul is joined by Andrew Webb. By day Andrew is a content marketer for a tech business, but in his spare time he helps attractions to use Lego as a tool to attract and engage diverse audiences, and enable them to interpret history and culture. We’re going to talk about what it means to be an AFOL, building a model of an Anglo Saxon helmet, and the 24 skills used when building with lego. S...
A surprise election, a dip in the sea, and all the glass cases in the world
Просмотров 133 месяца назад
Today's episode is hosted by Oz Austwick, the Head of Commercial at Rubber Cheese, and he’s joined by Paul Marden, Rubber Cheese’s CEO. It's been a busy few weeks in the visitor attraction industry and the world at large. So in today's episode we take some time to talk about what's happened, including the recent M H Show, the upcoming election, the Family Friendly Museum Awards, and of course, ...
How the 2024 Visitor Attraction survey is different, and a new face at Rubber Cheese
Просмотров 203 месяца назад
On today's episode, I'm joined by my new co host, Oz Austwick, the Head of Commercial at Rubber Cheese. Following the success of the Rubber Cheese Visitor Attraction Website Survey in 2022 and 2023, we look back at how the previous data has stories still to be told and look forward to what the 2024 survey has to offer. Show references: Fill out the 2024 Rubber Cheese Visitor Attraction Website ...
Data driven social media at the Royal Institution with Steven Franklin
Просмотров 804 месяца назад
In this episode I’m joined by Steven Franklin the Social Media Manager at the Royal Institution. Steven has seen some phenomenal increases in subscribers and engagement whilst managing the organisation’s social media, which as we’ll find out is pivotal to the role the RI has in science communication. Show references: Link to the episode: www.skipthequeue.fm/episodes/steven-franklin www.rigb.org...
Understanding Sustainability Reporting
Просмотров 664 месяца назад
On today’s episode I’m joined by Polly Buckland the Owner Founder of The Typeface Group, a BCorp Communications Agency and Design studio based in Hampshire. The climate emergency is a subject that is gaining traction. The changes to our climate are palpable, and finding ways to reduce our carbon footprint and impact on the planet is front and centre for many people that visit attractions. Peopl...
Kelly's final episode
Просмотров 634 месяца назад
On today’s episode I’m joined by my co-host Kelly Molson, Founder of Rubber Cheese, as well as a group of returning guests of the podcast. This is Kelly’s last episode as the host of Skip the Queue as she is leaving Rubber Cheese after 21 years at the agency. Today we’ll be turning the tables on Kelly as the guests ask her the ice breaker questions. We’ll also be looking back at the impact the ...
What does it take to be a truly family friendly museum?
Просмотров 285 месяцев назад
On today’s episode I’m joined by my co-host, Paul Marden, CEO of Rubber Cheese. We’re speaking with Alison Bowyer, Executive Director of Kids in Museums and Jenny Hill, Lead Museums Curator at Craven Museum. It’s almost a Kids in Museums takeover as Paul is one of their amazing trustees. Today we’re finding out what it takes to be a truly family friendly museum, why it’s important for you to en...
Questions from the 2023 Visitor Attraction Website Report, with Kelly and Paul from Rubber Cheese
Просмотров 86 месяцев назад
In this new monthly slot, Rubber Cheese CEO Paul Marden joins me to discuss different digital related topics. In this episode we’re answering your questions from the 2023 Visitor Attraction Website Report, asking what more you’d like to see in this year's survey, and sharing more on how you can get involved. Show references: Link to the episode: www.skipthequeue.fm/episodes/questions-from-the-2...
What the heck is a brand proposition and why should you care? With Catherine Warrilow
Просмотров 216 месяцев назад
On today’s episode I speak with Catherine Warrilow, founder of The Plot, a brand marketing agency. Today we’re immersing ourselves in brand. I’m asking Catherine what the heck is a brand proposition, why is it important and who in the tourism and attraction industry is absolutely nailing it? Show references: Link to the episode: www.skipthequeue.fm/episodes/catherine-warrilow www.theplotthicken...
The Accessible and Inclusive Tourism Toolkit for Businesses, with Emily Yates
Просмотров 757 месяцев назад
In today’s podcast I speak with Emily Yates, Head of Accessibility and Inclusive Design, at MIMA. MIMA worked alongside Visit Britain to co create the Accessible and Inclusive Tourism Toolkit for Businesses, which aims to act as the resource for travel, tourism and hospitality organisations. Emily and I discuss how it was created, why it is such a vital resource, and how it will evolve over tim...
Improving inclusivity at Kew Gardens, with Julia Willison
Просмотров 317 месяцев назад
On today’s episode I speak with Julia Willison, Head of Learning and Participation at Royal Botanic Gardens, Kew. We discuss Kew’s inspiring manifesto - their 10 year strategy to end extinction crisis and protect nature. Julia shares with us the 5 key priorities, and we focus on Kew’s desire to improve inclusivity and what initiatives have been formed to support the organisation in doing this. ...
Interactivity for visitor attraction websites, with Kelly and Paul from Rubber Cheese
Просмотров 207 месяцев назад
In this new monthly slot, Rubber Cheese CEO Paul Marden joins me to discuss different digital related topics. In this episode we’ll talk about how you can make your site more interactive and the tasks and costs associated with that. Show references: Link to the episode: www.skipthequeue.fm/episodes/interactivity-for-visitor-attraction-websites carbonsix.digital/ www.linkedin.com/in/pmarden/ Pau...
How Blenheim Palace uses data and AI to predict, and not just report on past performance
Просмотров 1018 месяцев назад
How Blenheim Palace uses data and AI to predict, and not just report on past performance
Personalisation for visitor attraction websites, with Kelly and Paul from Rubber Cheese
Просмотров 159 месяцев назад
Personalisation for visitor attraction websites, with Kelly and Paul from Rubber Cheese
The transformation of process and people at an 180 year old attraction, with Dominic Wray
Просмотров 439 месяцев назад
The transformation of process and people at an 180 year old attraction, with Dominic Wray
Mobile optimisation for visitor attractions, with Kelly and Paul from Rubber Cheese
Просмотров 2010 месяцев назад
Mobile optimisation for visitor attractions, with Kelly and Paul from Rubber Cheese
Philanthropic thinking for funding of new projects, with Rhiannon Hiles of Beamish Museum
Просмотров 4810 месяцев назад
Philanthropic thinking for funding of new projects, with Rhiannon Hiles of Beamish Museum
Content, design and navigation, with Kelly and Paul from Rubber Cheese | Skip the Queue
Просмотров 2111 месяцев назад
Content, design and navigation, with Kelly and Paul from Rubber Cheese | Skip the Queue
20 years of the Visitor Attractions Conference, with Bernard Donoghue OBE, Ken Robinson & Paul Kelly
Просмотров 5111 месяцев назад
20 years of the Visitor Attractions Conference, with Bernard Donoghue OBE, Ken Robinson & Paul Kelly
Harnessing potential and creating a great working environment at the Scottish Crannog Centre
Просмотров 47Год назад
Harnessing potential and creating a great working environment at the Scottish Crannog Centre
Why taking part in the 2023 Visitor Attraction Website Survey is so important
Просмотров 33Год назад
Why taking part in the 2023 Visitor Attraction Website Survey is so important
Lilidorei - the story behind the world's biggest playpark, with Ian McAllister
Просмотров 156Год назад
Lilidorei - the story behind the world's biggest playpark, with Ian McAllister
Attraction Marketing: Find out the Number 1 thing all attraction marketers need to focus on in 2023
Просмотров 31Год назад
Attraction Marketing: Find out the Number 1 thing all attraction marketers need to focus on in 2023
Is the procurement process broken? With Sarah Bagg
Просмотров 38Год назад
Is the procurement process broken? With Sarah Bagg
Transformative Public Programming - bold approach transformed the calendar at Chelsea Physic Garden
Просмотров 65Год назад
Transformative Public Programming - bold approach transformed the calendar at Chelsea Physic Garden
How to develop a creative career in the Theme Park industry - and the mindset you need for it
Просмотров 63Год назад
How to develop a creative career in the Theme Park industry - and the mindset you need for it
Closing a visitor attraction & the opportunities that brings | Mike Coe, Bristol Zoological Society
Просмотров 96Год назад
Closing a visitor attraction & the opportunities that brings | Mike Coe, Bristol Zoological Society

Комментарии

  • @clyvebranson8610
    @clyvebranson8610 6 месяцев назад

    *promo sm* 🤣

  • @peteyates5118
    @peteyates5118 6 месяцев назад

    Great job my Girl x

  • @austinweber5642
    @austinweber5642 10 месяцев назад

    "Promo sm" 😘

  • @PlanetPlipcam
    @PlanetPlipcam 11 месяцев назад

    Absolutely loving the series so far look forward to catching up on this one later

  • @natashahill4572
    @natashahill4572 2 года назад

    ᵖʳᵒᵐᵒˢᵐ 🌟

  • @lorenzoroth514
    @lorenzoroth514 2 года назад

    Very elegant💎💎💎. Increase your stats = P-R-O-M-O-S-M !

  • @Shortsdrawing44
    @Shortsdrawing44 2 года назад

    so creative

  • @anthonyharting9710
    @anthonyharting9710 2 года назад

    I dislike that you bring politics into your video.

  • @danman4633
    @danman4633 2 года назад

    Holkham Estate cutting roadside hedges in September, bad practice. Why not cut in February after birds have eaten berries.

  • @danman4633
    @danman4633 2 года назад

    Little train at Wells closing, Holkham Estate unwilling to renew lease, they claim train not suitable for today's visitors, my kids loved the train.

  • @meghanfenn176
    @meghanfenn176 3 года назад

    Love this one! So great to hear from Wes and some of the behind the scenes of Harbour Park during the first lockdown. It doesn't surprise me that the comms were all about the staff. It is a family run business! Brilliant.

    • @rubbercheese
      @rubbercheese 3 года назад

      Thank you, Meghan! :) Glad you've enjoyed the show!

  • @Cecilia-pp2fz
    @Cecilia-pp2fz 3 года назад

    Lovely content hun! 🔥 I reckon you’ll appreciate my besties content also. She’s based in London, makes awesome food videos and is a catering chef! Give her a watch here! --> #ExploreWithLHF 🥰

  • @ShakeItUpCreative
    @ShakeItUpCreative 5 лет назад

    Brilliant. Love the new branding Kelly. You guys are so inspirational - 15 years and going strong!

  • @rubbercheese
    @rubbercheese 11 лет назад

    Presenting... *Rubber Cheese: The Movie*

  • @bampsltd
    @bampsltd 11 лет назад

    Great video Kelly.

  • @PaulWright-RubberCheese
    @PaulWright-RubberCheese 11 лет назад

    Thanks all for the lovely comments! My face seems to be getting quite a reaction! ;)

  • @MovebeyondNet
    @MovebeyondNet 11 лет назад

    Looking good kidz! Keep up the great work!

  • @MarkLeeBookMarkLee
    @MarkLeeBookMarkLee 11 лет назад

    Great video Kelly. Well done!

  • @quilodesign
    @quilodesign 11 лет назад

    Very good....x

  • @gasmarktasty
    @gasmarktasty 11 лет назад

    Love it peeps x